Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Suffolk, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
233 reviews
5 stars
196
4 stars
11
3 stars1
2 stars
6
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Courtney and Michael.
Store Hours
Several reviews mentioned issues with the store closing earlier than advertised, leading to customer frustration.
Product Availability
Customers expressed dissatisfaction with the store's inventory, noting that items were often out of stock or unavailable.
Professionalism
While many staff members were commended for their professionalism, some customers reported negative experiences with rudeness and lack of attention.
Efficiency
Some customers appreciated the quick service and efficiency in handling their needs, while others experienced long wait times.
- FLFrancesca LawsonNov 16, 20252.0I initially went in Saturday, November 8 to change our family phone and internet service. Jay was extra friendly and I thoroughly enjoyed my purchase of two phone lines and fios internet. Sadly our fios install wasn’t scheduled correctly so on day of initially scheduled install, Monday, November 10, I called (and reached Verizon customer service not this store) after our anticipated install time elapsed and was told the fios order must not have been finalized so we would have to restart the internet order over from the beginning. The soonest they could install was Friday, November 14. This of course was disappointing, I spent an hour on the phone restarting my Fios internet order and install that we already spent ~2.5 hours in store ordering. Seems like a waste of time. The blessing here is the customer service representative informed me that they offered a Fios military discount as well. I haven’t been able to initiate this Fios discount, so figured I would stop by today and see if the store could help me. I walked into the store on Sunday, November 16 around 3pm. As I walked in, I gave the greeting of the day and the female working today failed to provide a greeting back, but eventually put her phone down. When I asked for help she proceeded to tell me that Verizon doesn’t offer a Fios military discount which is incorrect based on their website. Very disappointed with her customer service! Wish Jay would have been there as she was VERY friendly and helpful!
- CBCarson BlytheOct 23, 20255.0Jay was super friendly & helpful! The best experience I’ve ever had in a Verizon store!
- HSHaleigh SwitzerSep 19, 20255.0Kenzie was the best person to help us when we were in dire need of getting a new phone after mine crashed. She helped us out with precision in her steps. She was a blessing!!!
- DHDamian HathcockSep 3, 20255.0Incredible service greatest asset your company has is your employees at this store
- RNRegina NorrickAug 18, 20255.0Dominick was very helpful and explained things thoroughly. He also was very patient. Great customer service
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store on College Dr in Suffolk?
You can find a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection options.
What are the store hours for the Verizon retailer in Suffolk, VA?
The store is open Monday through Friday from 11:00 AM to 8:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 12:00 PM to 6:00 PM.
Can I pick up my online orders in-store at this Verizon location?
Yes, in-store pickup is available at this Verizon Authorized Retailer.
What payment methods are accepted at this Verizon store?
The store accepts American Express, Discover, Mastercard, Visa, Cash, Apple Pay, Android Pay, and Samsung Pay.
Does the Verizon store offer free Wi-Fi for customers?
Yes, free Wi-Fi is available for customers at this location.
How can I contact the Verizon store at 6255 College Dr?
You can reach them by phone at +1 757-942-5535 or email at Info@victra.com.
Are there any nearby dining options to visit before or after shopping at Verizon?
Yes, nearby dining options include America's Best Wings, Nana Sushi Suffolk VA, Firehouse Subs, Ruby Tuesday, Applebee's Grill + Bar, McDonald's, and Wendy's.
What nearby stores can I visit along with Verizon for electronics or related accessories?
Nearby electronics and mobile phone stores include RadioShack, Batteries Plus Bulbs, GameStop, and another Verizon store within the same area.
Are there any beauty or grooming salons near the Verizon store?
Yes, nearby beauty and grooming services include Hair Cuttery, Custom Nails, and Regal Nails, Salon & Spa.
Does the Verizon store support device recycling and accept various card payments?
Yes, the store offers electronics recycling and accepts credit cards, debit cards, and mobile NFC payments.