Best Buy

Reviews

• KB

  Karmela Barron

  6 days ago
  1.0
  I purchased a laptop from Best Buy in May for around $1,300–$1,500. Less than five months later, it completely shut down. As a Best Buy/Geek Squad member for over 10 years, I expected reliable support. Instead, the experience has been extremely disappointing. Repair timeline: I was told the repair would take 2 weeks. It has now been over 3 weeks, and the only update I receive is that they are “waiting on a part.” Escalation confusion: Four days ago, I was told the case would be escalated. When I followed up today, a new manager said his manager would escalate it, but I’d need to wait another 3–4 days just to find out if that’s possible. Impact on livelihood: I work in defense contracting. During the recent government shutdown, no RFPs were coming out, so I was already on hold. Now that solicitations are finally being released, I can’t respond because my laptop is still stuck in repair limbo. This delay is directly affecting my ability to do my job and pursue contracts. Policy rigidity: I asked if they could simply exchange the defective laptop. I was told that’s not their policy — it must be repaired a certain number of times before an exchange is considered. Unhelpful suggestion: A manager actually suggested I “just buy another laptop” to use while waiting. That is not a realistic or responsible solution, especially after already investing $1,300+. No alternatives: I asked if they had a loaner program or any workaround. They do not. After more than a decade of loyalty, I expected better. Best Buy/Geek Squad should recognize the impact of delays on customers’ livelihoods and offer practical solutions — not leave long-term members stranded without options.
• TK

  Tim K

  Nov 15, 2025
  5.0
  Came in to learn about some of the newer televisions and was helped by one of the staff members. He actually spent about 20 minutes with me meticulously explaining all the new features and what really mattered in a TV. Glad to have a local store with service like that.
• JS

  John Secco

  Nov 14, 2025
  5.0
  Great selection. Easy in and out. Recommend knowing what you want and going there to get it versus going there to learn about products from Dallas people.
• AE

  Anthony E

  Nov 13, 2025
  1.0
  Customer service needs some work. Or, the General Manager needs to staff this store better. I went to pick up a screen protector for my phone and was able to find it quickly and made my way over to the checkout line. There was a guy at the online pickup register, but no one at the check out registers. He was helping someone else, so i just waited around for a couple of minutes. After a minute or so someone lines up behind me and while we’re waiting the guy at the online pickup register told us we would have more luck if we looked for someone to help check us out. I don’t think I’m alone in thinking that’s weird as hell. I wish I had cash on hand so i can just leave the money on the register and walk out with what I needed, but instead both the lady behind me and I went over to the cell phone department [with the help of the LP guy at the front] to get some help. Overall, this is minor, but I work in customer service. I CANNOT imagine telling a client or a customer to figure something out themselves because I can’t help.
• ML

  mila lila

  Oct 31, 2025
  1.0
  If you try to schedule an appointment here for repair, think again. They will let you schedule, you will drive all the way here from God knows where and they will say "oopsie nobody can assist , please go somewhere else"!! This is the list of customers waiting on appointments that will never happen! So unprofessional and a huge waste of time!

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