Best Buy

Reviews

• NN

  nckename

  5 days ago
  4.0
  The process are not low but the staff is helpful.
• MM

  Mohamed Mansour

  Feb 26, 2026
  4.0
  Too expensive
• AZ

  Andrea Zelaya

  Feb 21, 2026
  1.0
  I wish I could give a 0 star review. Probably about the worst customer service I’ve ever had. Nobody seemed to want to help us and when we found one person on our way out they brushed us off quickly and seemed annoyed. We asked about two questions before we were dismissed. We had a lot of purchases we wanted to make but after how badly the service was I’d rather never step foot in again.
• LP

  Lisa Phillips

  Feb 1, 2026
  5.0
  There was an employee that went the extra mile to help me find exactly what I wanted. It was located at another store but she went out of her way to make sure that it was there before I traveled a few extra miles. Thank you!
• HS

  Hamza Shaikh

  Jan 14, 2026
  1.0
  I made an appointment for my battery to be replaced because Apple told me they were unable to work on my phone at that time (even though I had an appointment with them too). When I walked in Elias went straight into trying to sell me a protection plan, and only after I told him to stop trying to sell me the plan and move on so I can get it repaired did he inform me that there was no Apple tech that would be in for at least a few weeks. Being allowed to make the appointment online only to come in person (after trying to memorize directions because I didn't have a working phone) and have him try to sell me a plan that I absolutely did not need was extremely frustrating. I asked to speak to the manager, they told me he was coming and after waiting for some time I asked where he was and it turns out he was deliberately making me wait. Johnny the manager then proceeded to kick me out because I didn't want to sit down. So not only did I show up for an appointment to get my phone fixed but still walked away with an unusable phone, but I got kicked out because I was too upset to sit down after being made to wait for him. Yes that is correct, I was kicked out because I refused to sit down. Disgusting behavior from Best Buy staff. I ended up going to a third party store that had transparent prices and was able to immediately begin working on repairing my phone. Do not go here for any help. It is overpriced, the prices are not transparent, and the staff are extremely unprofessional. Whatever services you need, you can get better quality and customer service at another store. Do not go here for anything.

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