Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
2,828 reviews
5 stars
1,509
4 stars
697
3 stars
238
2 stars
97
1 star
287
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some praised helpful staff, many reported poor experiences, including unresponsive employees and rude interactions.
Product Availability
Customers expressed frustration with product availability, citing instances of items on display that were out of stock or not available for order.
Repair Services
Numerous complaints about the Geek Squad and repair services, including long wait times, unhelpful staff, and issues with honoring repair appointments.
Pricing and Policies
Concerns about pricing inconsistencies and aggressive upselling tactics, particularly regarding membership and warranty plans.
Store Environment
Some customers appreciated the store's selection and atmosphere, while others noted a lack of staff engagement and cleanliness.
- GTGelila Teshome3 days ago5.0Musa at the laptop center was a HUGE help! Helped me go through my laptop options and made sure that I picked the perfect one for my school year. Thank you Musa :)
- BBBeshara Bassalious5 days ago1.0I am customer here for almost 10 years so the people work in the Games Area he’s very bad customer service and a go for the manager this area. He no respect he don’t care anything and I explained to what I need he like I don’t care you buy or not bullshit for customer service here. I am so mad for the people work inside he don’t care just the people he need to do the money you need to care for the customer.
- RPRaj ParadkarDec 31, 20255.0Excellent customer service. I bought an iMac air and they were very helpful in the exchange and sale.
- DSDrew SalladaDec 23, 20255.0Needed a screen protector . The manager was super quick to have someone put it on for me and help me make a speedy purchase
- VPVarun PatelDec 15, 20255.0Great store and lots of good people working here but a few issues. - They need to charge all the demo electronics and make sure they're all up to date and working. As we were walking around, it was just disappointing to not play with some of the stuff because it wasn't charged. e.g. the theragun, the driving simulator stuff, etc.
Frequently Asked Questions About Best Buy
What products and services does Best Buy in Sterling, VA offer?
Best Buy offers a wide range of products including TVs, computers, appliances, cameras, and more, along with expert advice, Geek Squad support, and same-day pickup.
What are the store hours for Best Buy in Sterling, VA?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Sterling provide curbside pickup or in-store shopping?
Best Buy in Sterling offers in-store shopping and supports curbside pickup services, allowing convenient options for customers.
Can I get my electronics repaired at Best Buy Sterling?
Yes, Best Buy offers service repair through Geek Squad for electronics and computer issues.
What payment methods are accepted at Best Buy in Sterling?
Best Buy accepts debit cards and checks, and does not require cash-only payments.
Is there any electronics recycling service available at Best Buy Sterling?
Yes, Best Buy provides electronics recycling services for customers.
What other stores can customers visit near Best Buy in Sterling for shopping?
Nearby shopping options include Skechers Factory Outlet, Nordstrom Rack, dressbarn, and Rack Room Shoes, ideal for fashion and shoe shopping.
Where can I find dining options near Best Buy in Sterling?
After shopping at Best Buy, you can enjoy meals at nearby restaurants like Chili's Grill & Bar, Raising Cane's, and It's Just Wings.
How can I get assistance with computer or mobile phone repairs near Best Buy Sterling?
Geek Squad, located nearby, offers mobile phone sales, IT services, and computer repair support for your tech needs.
Are there home decor or furniture stores close to Best Buy Sterling?
Yes, you can visit nearby stores like Cost Plus World Market, World Market, Bed Bath & Beyond, and Bob's Discount Furniture for home decor and furnishings.