Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Stafford for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
189 reviews
5 stars
108
4 stars
21
3 stars
11
2 stars
8
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised staff for being helpful and knowledgeable, others reported rude behavior and a lack of assistance.
Sales Practices
Several reviews mentioned issues with misleading sales practices, including unfulfilled promises regarding promotions and trade-in values.
Staff Knowledge
While some customers found staff to be knowledgeable and helpful, others experienced unprofessionalism and a lack of product knowledge.
Wait Times
Customers frequently noted long wait times, especially during peak hours, leading to frustration.
Store Environment
The store environment received mixed reviews, with some appreciating the atmosphere while others criticized the layout and accessibility.
- YYYnbaLan3 days ago5.0Will Henion, his manager and the rest of the staff at this location displayed an exceptional level of professionalism and genuine care for me when I came in with a problem that lasted 3hrs to fix. Many thanks.
- AAAustin6 days ago5.0My phone went to pixels and Brandon was able to help me out and get a new iPhone Air. The whole staff was friendly and compared to other Verizon locations I've been to in Texas, they actually got my discounts I didn't even know I qualified for. Definitely coming back here again.
- JDJuan DiazNov 10, 20251.0I had a bad experience at this store, I stopped by to open 4 lines and transferred the numbers from T-mobile. They had to order the phones which arrived 2 days later, when I came back to the store to activate them, I saw that there was a fifth line on my account, I asked the Verizon employee and he told me he added it to establish the account and that all will be removed. Now I'm being charged for $143.19 for that non-existing line, stopped by multiple times and was told the manager approved the removal of the charges and it will be reflected on my bill within 2 days. Charges were still there. I ended up chatting with someone online and they corrected the issue and removed the charges. I was also told I was illegible for a $200 gift card, but they never added it when they setup my account. I had to chat with someone online and and they told me it was never added, but they were able to help me. They also have a sign at the store with a QR Code that provides Federal Employees with a one-time $50 discount per line, the Verizon employee told me I could do this after the accounts have been established and redeem online, turns out this needs to be done at the time of line activation and cannot be done later, so I missed on this as I was provided bad information. My recommendation is to shop on Verizon online instead, don't go to this store. I am very disappointed!
- ICIsac CrouchOct 28, 20255.0Kyle was great! I went into the store to purchase a Zagg screen protector only to come back the next day to ask for assistance with getting it installed. He was working the next day and graciously agreed to install the protector for me. Outstanding customer service here !!!
- LCLisa CunninghamSep 17, 20251.0VERY RUDE!!!! My elder mother went in to upgrade her phone and they made her feel like she was incompetent. Do NOT go here if you are not a 'hipster' or a GEN-Z aged person. 10 out of 10 would NOT recommend. She did not catch their names, otherwise i'd be writing a formal complaint. Do better, you work in customer service. We are the reason you have a job!!!!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Stafford, VA?
The Verizon store in Stafford is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.
What brands of smartphones does the Verizon Stafford store carry?
The Verizon store offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the latest 5G models like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an appointment to visit the Verizon Stafford store?
Yes, you can schedule an in-store appointment online or through the My Verizon app to visit the Stafford location.
What delivery and pickup options does Verizon Stafford offer for online orders?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available when placing online orders.
What mobile products and services are available at Verizon Stafford?
The store offers business cell phones, mobile hotspots, tablets, laptops, as well as mobile, wireless internet, and voice plans.
Does the Verizon store in Stafford accept mobile NFC payments and debit cards?
Yes, the store accepts payments via mobile NFC, debit cards, and also pays checks; cash-only is not required.
Is free Wi-Fi available at the Verizon Stafford store?
Yes, free Wi-Fi is available for customers inside the store.
Are there any popular restaurants near the Verizon store where I can eat before or after my visit?
Yes, you can visit nearby restaurants like Chipotle Mexican Grill, Applebee's Grill + Bar, Jersey Mike's Subs, and Wingstop for a variety of dining options.
Are there any banks or ATMs close to the Verizon Stafford store?
Nearby banks and ATMs include Wells Fargo, Bank of America Financial Center, Bank of America ATM, Truist, and BB&T ATM for your convenience.
What other mobile phone stores are located near the Verizon Stafford store?
Nearby mobile phone stores include Verizon Business Services and T-Mobile, which you might visit for additional options or services.