Geek Squad

Reviews

• AT

  Anthony T

  Sep 22, 2023
  2.0
  Edit up to two stars from one since i was able to get a full refund with zero hassle. Keep in mind that I would have never known there was a problem if I didn't have my pc RGB lights set up to indicate CPU temp. Had the geek squad install a new GPU, PSU, and water cooled CPU cooler. Got home, fires up a game, instantly my whole tower lights up red. Again, if I didn't have this light configuration, I would have kept gaming until my CPU died a premature death. Open the program to check temps, and the CPU is running at 212°F. Everything else is in normal temp ranges. Quick guance inside the tower, they installed the radiator fans backward. Flipped them myself, then the CPU is at 199°F. 13° cooler, better, but still bad. Tried calling them a few dozen times over a few days. No one ever answered the phone. Left one message: I did get a call back over 24 hours later, but I was at work and couldn't answer. Called a few more times, but there was no answer. Had a buddy tell me to see if they did a poor job with the thermal paste. Take off the cooling unit and identify that they left the dang sticker on the connection plate that blatantly says to remove. Now my CPU runs at around 100°, the highest I've seen is 118°. Two big rookie mistakes I would have expected myself to make, not the professionals.
• KB

  Kasaan Birdow

  Feb 9, 2019
  1.0
  Geek Squad Is Terrible
• TM

  Tony M

  Aug 8, 2015
  1.0
  I would not recommend using Geek Squad to insure your phone if you have AT&T. The regular AT&T insurance is just fine. My horrible experience with Geek Squad has nothing to do with the nice employees at the store who attempted to help me. I bought a defective Galaxy Note 4 that needed to be replaced for software issues and Geek Squad exchanged it with another refurbished and defective Galaxy Note 4. After several months of issues with the phone's messaging and time keeping, I attempted to have them replace my phone again. The problem was that they decided to cut my insurance without notifying me (But they swear they sent me an email that probably bounced to my junk mail) because I had lost my credit card, canceled it, and got a new one. Without making an attempt beyond that email, they canceled the insurance and I am stuck with the defective phone they gave me until my next upgrade. This would not have been an issue with AT&T because their customer support is actually very good. Geek Squad's customer support did nothing for be but say they could do nothing about it. Geek Squad failed several times in customer satisfaction for me and I am appalled by the way I was treated with them. I used to be a loyal customer with PC repairs, but I will take my business elsewhere. When I spoke with customer service, I was met with rude tones before I even spoke to them, and I managed to speak with a supervisor. She was equally rude and unhelpful. Basically, Geek squad took several months of payments from me and did not help me when I needed it. Terrible customer service.

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