Multiple reviews indicate that the store location is permanently closed, leading to customer frustration.
Staffing Issues
Customers frequently reported being understaffed, resulting in long wait times for assistance and difficulty finding employees.
Customer Service
While some customers praised the helpfulness and friendliness of staff, others experienced rudeness and a lack of support.
Inventory Problems
Many reviews highlighted a lack of stock and poorly organized shelves, making it difficult for customers to find products.
Mixed Experiences
Overall, customer experiences varied widely, with some praising the service and product selection while others expressed disappointment.
HB
Harvey Barnes
Sep 9, 2025
1.0
Unfortunately the store location is vacant. It appears to have vacant for some, it is completely e mm pty
LW
Lisa Williams
Sep 2, 2025
5.0
In and out but the Fredericksburg store the people are friendlier. They greet you coming in and out.
EL
Es Lopez
Jul 23, 2025
1.0
Wrong location. This is a planet fitness.
JG
Janey George
Jan 21, 2022
5.0
Katrina did an awesome job in helping us out with getting a phone set up and helping to get one to work. She went above and beyond with great customer service. Thank you so much!