Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Springfield for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
277 reviews
5 stars
123
4 stars
27
3 stars
11
2 stars
7
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rude and unhelpful staff, long wait times, and unresolved issues.
Staff Performance
While some employees received praise for their helpfulness and professionalism, others were criticized for being dismissive and unprofessional.
Store Management
Several reviews mentioned dissatisfaction with store management, highlighting a lack of support and accountability from managers.
Wait Times
Customers frequently complained about long wait times, both for assistance and for completing transactions, often leading to frustration.
Mixed Experiences
There were mixed reviews regarding the overall experience, with some customers expressing satisfaction while others vowed never to return.
- TTtiruwork tesemaNov 12, 20251.0The Verizon store at Springfield Plaza has the worst customer service I’ve ever experienced. The employees completely ignore customers no one greets you or offers to help. They look at you and just talk to others instead. When I went to return a device, the staff didn’t say anything to me, not even “please sign in.” I was standing there waiting, and even when another customer told them I was next, they ignored me and helped someone else instead. I don’t understand why this keeps happening every time I go to this location, I’m treated with no respect. I’ve been to several other Verizon stores, and I’ve never had this kind of experience. For example, the Woodbridge location was excellent — even though it was busy, the employees were kind, respectful, and helped me quickly. That’s how customer service should be. The Springfield Plaza store really needs better management and training. Customers deserve to be treated with respect and basic courtesy.
- GAGeorge AlbaOct 25, 20251.0I wanted to share feedback regarding my recent visit to your Springfield Plaza store. Unfortunately, my experience with one of the representatives, James, was disappointing. I felt that my concerns weren’t addressed properly, and the level of assistance did not meet Verizon’s usual standards of customer service. I would appreciate it if this feedback could be reviewed internally to ensure a better experience for future customers. Avoid going to that store and if you have to…. avoid James, very rude and unprofessional individual.
- TWTaynisha WilliamsOct 17, 20251.0If you are not purchasing a new phone, buying other equipment or adding a service to your account to generate revenue, AVOID this store at all cost. I purchased a new phone on line and went in the store to activate and the staff was uninterested. I end up activating my phone on my own and spending 2 hours on the phone with Verizon to activate other features. I was totally disappointed. Very poor customer service. Will NEVER visit again.
- NNNicolas nemogaOct 6, 20251.0Llevo 2 horas queriendo que me atiendan soy cliente actualmente de tmobile y creo que mejor voy a seguir en tmobile esta compañía realmente no tiene respeto por sus clientes
- SESean EOct 4, 20255.0I got there as soon as they opened and they were packed. I got paired with Ricardo and he fixed my SIM card issue really quickly. much appreciated.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Springfield, VA?
The Verizon store in Springfield is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Which mobile brands does the Verizon Springfield store offer?
The store offers mobile devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment to visit the Verizon store in Springfield?
Yes, you can schedule an in-store appointment online via Verizon's website or the My Verizon app.
What delivery and pickup options are available for online orders at the Verizon Springfield store?
Options include in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
What types of services does Verizon Springfield provide?
They offer mobile plans, wireless internet plans, voice plans, and Fios Internet plans.
Does Verizon Springfield accept mobile payments and debit cards?
Yes, they accept mobile NFC payments, debit cards, and checks; they do not require cash only.
Is the Verizon Springfield store accessible for customers who speak Spanish?
Yes, the store provides services in both English and Spanish.
What nearby places can I visit for dining or coffee before or after visiting Verizon Springfield?
You can visit Starbucks coffee shops, Chipotle Mexican Grill for Tex-Mex, Malek's Pizza Palace for Italian pizza, or sweetFrog Premium Frozen Yogurt for dessert.
Where can I find courier and shipping services near Verizon Springfield?
UPS Access Point location is nearby for courier and shipping services.
What other stores or services are located near the Verizon Springfield store for convenience?
Nearby you can find CVS Pharmacy, Whole Foods Market, Carpet City, MyEyeDr. eye care clinic, and Springfield Plaza shopping center.