Verizon

3.1
417 reviews
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Business Details

6432 Springfield Plz, Springfield, VA
22150, United States
(703) 451-0140
https://www.verizon.com/stores/details/virginia/springfield/springfield-plaza-324586
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About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Springfield for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
6432 Springfield Plz, Springfield, VA
22150, United States

Hours

Reviews

3.1
288 reviews
5 stars
124
4 stars
28
3 stars
11
2 stars
8
1 star
117

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being dismissive, unhelpful, and at times rude.

Long Wait Times

Many customers reported excessively long wait times, often exceeding an hour, leading to frustration and dissatisfaction.

Inconsistent Experiences

While some customers praised specific employees for their helpfulness, others had negative experiences with the same staff, indicating inconsistency in service quality.

Management Issues

Several reviews pointed to ineffective management and lack of training for staff, contributing to the overall negative customer experience.

Discrimination Claims

There were multiple reports of perceived discriminatory behavior from staff, which significantly impacted customer satisfaction.
  • KJ
    K J
    5 days ago
    1.0
    If ZERO was an option... Least customer friendly manager and employees (except one scraggly tall white guy seemed somewhat sympathetic). I tried to ask for an update on an online order that had disappeared into the void- simply no updates, so stopped in to ask. Manager simply said "We don't have it in stock, I don't know why they let you place the order, I cancelled it. Call Verizon" and walked off. Called Verizon, they sent me back to the store, and had me put the manager on the phone to ask him a question or two (VERY AWKWARD AND UNCOMFORTABLE). Dude just hands me back my phone and walks off. Like no one there gave a crap the phone I ordered just vanished without any updates or cared to help me find out what happened. Just pawned me off and turned their backs. I felt dismissed and not valued as a customer.
  • ET
    Eliezer Torres
    Dec 29, 2025
    1.0
    came to the store to verify my credit when it was my turn, a black person discriminated me and told the person who was going to attend to me to attend to other people just for having Latin features. I didn't think a store like Verizon would do something like that
  • DK
    David Kim
    Dec 27, 2025
    1.0
    Whenever visited there, had to wait for mora than a hour...terrible service !
  • RD
    Ricky Drummond
    Dec 26, 2025
    1.0
    This is a Verizon Wireless store and there is nothing they can do for FiOS besides sell product. The team was dismissive and unhelpful.
  • GA
    Gerzan Aguilera
    Dec 8, 2025
    1.0
    Manager and employee is not help I be there for more than one hour I don’t recommended anyone go waste time
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Frequently Asked Questions About Verizon

What are the store hours for the Verizon store in Springfield, VA?

The Verizon store in Springfield is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.

Which mobile brands does the Verizon Springfield store offer?

The store offers mobile devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.