Geek Squad

Reviews

• SR

  Shayan Rauf

  Jun 11, 2025
  1.0
  Went here to get some sand blown out my laptop, and the guy broke and damaged the bottom of my laptop. It’s a month later and I’m still working with a manager to get a repaired. Edit: this happened in may and it is now July and nothing has happened.
• MA

  Michelle Ahn

  Mar 29, 2025
  1.0
  The Geek Squad here is quite scammy. They are indeed polite unlike at the Alexandria location but the tech person here tries to upcharge you on everything. He won’t take no for an answer if you decline the Best Buy Total membership. I finally relented to his pressure to get it and then decided to cancel after a few minutes. He then proceeded to sneakily print out an itemized refund receipt for me but NOT process the refund through my bank, thus double charging me for both the membership and the individual service, thus charging me $340 for a $99 service. The entire experience was reminiscent of buying a car, the way car salesmen and this geek squad tech both try to swindle you.
• RR

  Ricaute Chui (RICO)

  Jul 16, 2021
  5.0
  Good service , never had a problem finding my product.
• VM

  Victor Manuel Mendez

  Jul 21, 2019
  1.0
  If I could give it -5 stars I would. How can the be an authorized service provider of Apple when they can not provide any actual service beside a couple of diagnostic scans. The fault is also partly on Apple for choosing such a poor partner for their service. If you need help with an Apple device just go through the pain of going to an Apple store and avoid this place.

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