Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in South Hill, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
449 reviews
5 stars
380
4 stars
29
3 stars
12
2 stars6
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Matthew, Jordan, and Megan, highlighting their knowledge and willingness to assist.
Staffing Issues
Numerous reviews mentioned long wait times and inadequate staffing, with customers expressing frustration over being left unattended or waiting for extended periods.
Mixed Experiences
While some customers reported excellent service, others experienced poor attention and rudeness from staff, indicating inconsistency in service quality.
Knowledgeable Staff
Several reviews noted that employees were knowledgeable about products and services, providing thorough explanations and assistance.
- DJDemetrice JonesJan 1, 20265.0I’ve been to the store a few times to purchase phones and accessories. The store and employees there are awesome Verizon rep Alex is outstanding!!! He’s very knowledgeable if you’re in the area and have issues with your phone go check him out.
- DIDione Immanuel-BeyDec 29, 20255.0Great customer service Alex and Tyler!
- JSJoAnne StugartDec 19, 20255.0Spent hours on line trying to activate my phone. Finally gave up and went to the Verizon store. They were very polite and helpful. Had it up and running in about half an hour.
- DUDavid UnderwoodDec 18, 20255.0Matthew was very helpful, professional and attentive in addressing my upgrade and adding of Apple Watch activation needs.
- MMMalcolm1925Dec 9, 20253.0Went to Verizon store South Hill,VA waited to be assisted Tyler had assisted a customer before me after assisting this customer he excused his self said he be right back (didn’t say he was going to lunch or anything) so I waited around 20 minutes the other gentleman was assisting a family they were the only 2 working at this time well Tyler never return to me , Matthew then started to work with me ,thank you Matthew once Matthew started handling me Tyler reappeared and promptly started assisting a customer who had since arrived for me it appeared Tyler not interested in assisting “all people “ Matthew really took care of me thanks
Frequently Asked Questions About Verizon
What products are available at the Verizon store in South Hill, VA?
The store offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands can I find at this Verizon Authorized Retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate and Otterbox.
What services does the Verizon store provide?
Services include new lines, upgrades, new devices, and accessories purchases with knowledgeable staff to assist.
What are the store hours for Verizon in South Hill, VA?
Monday to Friday, 9 AM to 9 PM; Saturday 9 AM to 8 PM; Sunday 11 AM to 7 PM.
Does the Verizon store offer in-store pickup?
Yes, in-store pickup is available for customer orders.
What payment methods are accepted at the Verizon store?
The store accepts American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Verizon store?
Yes, the store offers free Wi-Fi to its customers.
How can customers find Verizon or related retail stores near the South Hill location?
Nearby, you can find other Verizon retail locations including Victra — Verizon Authorized Retailer and Verizon Authorized Retailer – Victra, helpful if you want to compare options or locations.
Are there dining options near the Verizon South Hill store for customers to visit before or after shopping?
Yes, nearby dining options include Domino's Pizza, Bojangles', Subway, and Pizza Hut Express for quick meals before or after your visit.
What other services or shops are close to Verizon in South Hill that customers might find useful?
Nearby are financial services like Liberty Tax, automotive repair centers like Valvoline Express Care, and retail stores like Walmart South Hill and Hibbett Sports, offering convenience and variety during your visit.