Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in South Boston, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
441 reviews
5 stars
321
4 stars
40
3 stars
22
2 stars
10
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Dwayne, Alexa, and Nijay.
Service Delays
Several reviews highlighted long wait times and slow service, with some customers leaving without assistance due to the lack of staff.
Mixed Experiences
While many customers had positive interactions, others reported significant issues with service quality and product availability, leading to frustration.
Store Environment
The store was described as clean and well-organized, but some customers noted that it felt understaffed during busy times.
- SWStephanie Westbrook3 days ago5.0The customer service I received today was top tier. It took a while to complete the transfer of phones and watches bc there were some promos that where being glitchy, but all the staff made the time enjoyable. Big thanks to everyone that made the transaction fun.
- DMDamon MosleyJan 3, 20265.0Tyler. Is. The. Absolute. BEST. He ordered a phone for me while filling in at a store in Ohio. But it arrived after he returned to his home store, and the local reps (and tech support) had trouble processing my trade in. I spent two weeks calling and driving back and forth for updates. Nothing. Fortunately, Tyler stepped back in and walked the team members through the solution on speakerphone in literally 30 seconds. This kind of professionalism, competence and pride in one’s work is rare nowadays and deserves public recognition. Tyler is a true asset to your company. And because of him I will continue doing business with Verizon.
- LDLogan DomeniciJan 2, 20265.0Did amazing and were super quick at their job. Everyone seems to know what they’re doing.
- LBLaurel BurkholderDec 20, 20251.0Bought a new iphone over the phone. Had it delivered to this store. Came in to pick it up and the guy starts transferring it for me. (I never asked, but will be checking to see if I was charged for that. I did not consent to it.) It was near closing time, and the guy told me to go ahead and take them both home to let them finish synching and just bring the old one back later. So I returned a few days later to drop it off. I was met by a lady who said they couldn’t take it back, that I would need to ship it back. She said she would call customer service in store and tell them “a little white lie” in order for them to send me the shipping label back. Whatever that means. Well I never received the shipping label. So I called customer service, explained the situation, and they notated my account and told me to go BACK to that store. Here I am. Back in the store. And they still won’t take it. Now I’ve been here for over an hour a few days before Christmas trying to return a phone that Verizon wants back SO badly but simply won’t take back. I understand that they aren’t a corporate store and won’t take it back. But I’d love to understand why I wasn’t told that when I initially came to pick up the new phone. I’m so over Verizon. I’m done.
- RHRANDY HOWARDOct 31, 20255.0Good service
Frequently Asked Questions About Verizon
What products does Verizon in South Boston, VA offer?
Verizon offers wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon in South Boston?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Can I pick up my online order at the Verizon South Boston store?
Yes, Verizon offers in-store pickup services for orders.
What payment options are accepted at Verizon South Boston?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon South Boston provide device protection and accessories?
Yes, the store offers device protection plans and a variety of accessories such as cases and power accessories.
What brands of devices and accessories can I find at Verizon South Boston?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, and more.
Is free Wi-Fi available at Verizon South Boston store?
Yes, the store offers free Wi-Fi to customers.
What nearby restaurants can I visit before or after shopping at Verizon South Boston?
You can try nearby Papa John's Pizza, Yamatos Japanese Restaurant, Taco Bell, or Beck's Bar and Grill.
Are there other mobile phone stores near Verizon South Boston?
Yes, nearby mobile phone stores include T-Mobile, Sprint Store, and T-Mobile Authorized Retailer.
What other services are available near Verizon South Boston for personal care?
Nearby personal care services include Top Nails nail salon and The Scissor Shack hair salon and beauty spa.