Verizon

4.8
1174 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Smithfield, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1807 S Church St.

Location

Verizon
1807 S Church St, Smithfield, VA
23430, United States

Hours

Reviews

4.8
1,159 reviews
5 stars
1,099
4 stars
16
3 stars
3
2 stars
4
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, knowledge, and professionalism, particularly highlighting individuals like Maurice, Drew, and Ashleigh.

Staff Performance

Several reviews noted exceptional service from employees, with specific mentions of their patience, problem-solving skills, and ability to handle multiple tasks effectively.

Store Environment

Customers appreciated the cleanliness and organization of the store, contributing to a positive shopping experience.

Sales Experience

While many customers reported positive experiences with sales and deals, there were complaints about deceptive sales tactics and miscommunication regarding pricing.

Overall Satisfaction

Most reviews reflected high levels of satisfaction with the service received, with many customers expressing a desire to return and recommend the store to others.
  • DJ
    Dorian Johnson
    6 days ago
    5.0
    Maurice was exceptional with helping me with my phone. His customer service are wonderful. Lovely personality with people.
  • PW
    Phyllis Wells
    Nov 13, 2025
    5.0
    Chemise did a fantastic job helping my husband and me yesterday. We went into the store to upgrade to new phones, watches, and hotspot. Chemise bent over backwards to help us get everything set up and processed. She was very polite, helpful, and gave fantastic service.
  • BL
    Brian Lally
    Nov 11, 2025
    5.0
    We visited the Verizon Smithfield store and were treated like special people by Maurice and Tyani. They taught us many features of the new iPhone 17 Pro Max phones and offered us many options for phone plans and registering the device protectors. Maurice was also having to greet and take care of several other customers while our old phones were transferring data to the new iPhone 17s. He was funny and gracious with all customers. We are happy customers!!!
  • CG
    Corey Gledhill
    Nov 9, 2025
    5.0
    Chanise was so helpful! She solved an issue I had in minutes, one that customer support could not fix over the 2 day period that I had the issue. Thank you!!
  • JJ
    Josalyn
    Nov 3, 2025
    5.0
    Mr. Andrew is absolutely amazing! He helped answer all questions and explained everything so there was no surprises! 10/10 he is absolutely awesome!

Frequently Asked Questions About Verizon

What products and services does Verizon Wireless Zone in Smithfield offer?

Verizon Wireless Zone in Smithfield offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for both consumers and businesses.

Where is Verizon Wireless Zone located in Smithfield?

Verizon Wireless Zone is located at 1807 S Church St, Ste 100, Smithfield, VA 23430.