Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Rocky Mount’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.7
253 reviews
5 stars
216
4 stars
19
3 stars3
2 stars
5
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Malissa and Michael received numerous commendations for their exceptional customer service, with many customers highlighting their patience, knowledge, and ability to resolve issues efficiently.
Employee Recognition
Several reviews specifically praised employees like Malissa, Michael, and Montez for going above and beyond, indicating a strong team that positively impacts customer experiences.
Mixed Experiences
While many customers reported excellent service, there were isolated incidents of poor service from other employees, suggesting inconsistency in customer interactions.
Store Environment
Customers appreciated the friendly and helpful atmosphere of the store, often mentioning the staff's willingness to assist and provide valuable information.
- MCMichelle Corvin3 days ago5.0Verizon...you just dont know the value of your employee, Malissa! I had an issue in which I contacted the store on December 5th, spoke to Montez, only because Malissa was out, it has literally taken from December 5th until today, January 10th to resolve my problem! I awaited many unreturned calls from Montez! Today, I went to the store to speak with Malissa and 20 minutes later, walked out all fiixed from Malissa which also included a quick look at my husbands phone! Verizon, we wouldn't be with you all if it wasnt for the customer service that Malissa has and continues to extend to not only us, but all of her customers! Any given time you can walk in to that Verizon location and the customer log in contains people waiting to see her. Public, she is well worth the wait!!
- DHDestiny HurleyNov 15, 20255.0My husband and I had an amazing experience with Malissa at Verizon. She went above and beyond to help us combine our accounts smoothly and made the whole process stress-free. Not only did she help us get two phone cases and two screen protectors, but she also set us up with two tablets for just $37—an unbelievable deal! On top of that, she worked with us to make sure our monthly bill stayed at a reasonable, affordable price. Malissa was friendly, knowledgeable, patient, and truly committed to helping us get the best value. If you’re heading to Verizon, ask for Malissa. She’s fantastic and we couldn’t be happier with the service she provided!
- MHMark HostetterOct 1, 20251.0I was talking to an agent when another agent comes over and shows his phone screen, & then they start talking about a football. After a few of their back and forth conversations I grabbed my device and started walking out and told them they can continue talking about the football game. It is sad when the employees do not recognize the customers, and these were adults, not teenagers.
- BWBarbara WimmerSep 14, 20255.0I don't write reviews very often but feel this Verizon employee should be recognized. Michael practiced exemplarary customer service today. He gave my phone issues his undevided attention, was patient, kind, listened attentavely & cleared up all my questions. I have never been treated so kind or helped that much in all my years of owning a phone. He was very knowledgeable and promoted the new phones without being too pushy. If I wasn't retired and still a manager I would try to hire him to be on my team! This young man has tons of potential.
- BFBrenda FassettAug 26, 20255.0Would like to thank Bailey who helped me with my phone of adding a line after 2days of talking with verizon and it wasn't good.but Bailey was very kind and helpful.showed me everything.so if you need help with anything go to this store .where they really are helpful.Thank you so much Bailey for the help.when you get old it's hard to fiquire these things out.
Frequently Asked Questions About Verizon
Where is the Verizon Cellular Sales store located in Rocky Mount, VA?
The Verizon Cellular Sales store is located at 660 Old Franklin Tpke, Rocky Mount, VA 24151.
What are the store hours for the Verizon Cellular Sales location in Rocky Mount?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does the Verizon store in Rocky Mount require appointments?
No, appointments are not required, but you can call to make one if you prefer.
What brands and products can I find at the Verizon Cellular Sales store?
You can shop for brands like Apple, Samsung, Motorola, Google, LG, HTC, and Asus, including smartphones, tablets, connected devices, and accessories.
What payment options are accepted at the Verizon Cellular Sales store?
The store accepts American Express, Discover, Mastercard, and Visa credit cards.
What types of services does the Verizon store offer in Rocky Mount?
Services include Verizon wireless plans, prepaid wireless, Hum smart car services, home phone, home internet, mobile hotspot, and other Verizon Wireless services.
Is in-store and curbside pickup available at the Verizon Cellular Sales store?
Yes, both in-store pickup and curbside pickup services are available.
What nearby places can I visit before or after shopping at Verizon in Rocky Mount?
You can visit Starbucks for coffee or snacks, Lowe's Home Improvement for home projects, or the Rocky Mount Family Dentistry for dental care, all located near the Verizon store.
How can nearby transit or parking options help me access the Verizon store?
The Rocky Mount Supercenter nearby offers parking and fast food options, making it convenient to park and grab a meal before or after your Verizon visit.
Are there any nearby financial or insurance services near the Verizon Cellular Sales location?
Yes, Virginia Farm Bureau Insurance Company, Farm Credit of the Virginias, Farm Bureau Insurance, and First Bank & Trust Company are located nearby, providing convenient access to financial and insurance services.