Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Rocky Mount, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 400 Old Franklin Turnpike.
Details
- DebitNot available
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
214 reviews
5 stars
191
4 stars
10
3 stars
4
2 stars2
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Afton, Royce, and Alexis.
Product Knowledge
Customers frequently noted the staff's expertise in explaining products and services, making the purchasing process smooth and informative.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences with unhelpful or rude staff, indicating inconsistency in service quality.
Appointment Issues
A few customers expressed frustration over appointment cancellations or policies that required account holders to be present for certain transactions.
- RSronald sloanDec 31, 20255.0Didn't go. Canceled my appointment
- SHSandra HagenOct 28, 20255.0Stellar service! Great staff, took care of our issue. Thank you Alexis and Olivia. Verizon in Kroger plaza.
- CCCrystal St. ClairOct 11, 20255.0Came in today because my bill was getting pretty high and I didn’t know why. Lex and Madison helped me figure out that I was losing a loyalty promo for $25 and instead found a way to save me $60 a month for a year. I was able to save $10 on Netflix as well because it’s normally $20/month through the regular subscription through Netflix itself. Verizon offered me Netflix AND HBO Max for only $10 a month. I’m going through a lot and these two made my day. Please come see them if you need anything at all. They will get you right. :)
- LWLinda WatsonJul 23, 20255.0The Rocky Mount store is excellent. Very friendly and wanting to help. I am an old Lady and they get me thru whatever the problem is.
- BPBenito PanizziAug 23, 20235.0Today was a great day i enjoyed meeting Afton and she was very helpful.
Frequently Asked Questions About Verizon
Where is Wireless Zone, Verizon Authorized Retailer located in Rocky Mount?
Wireless Zone is located at 400 Old Franklin Turnpike, Ste 103, Rocky Mount, VA 24151, in the Rocky Mount Market Place.
What are the store hours for Verizon at 400 Old Franklin Turnpike?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which wireless brands and products are available at this Verizon Authorized Retailer?
They offer a wide range of brands including Verizon, Apple, Samsung, Google, Motorola, LG, and accessories like Otterbox, JBL, and Belkin.
What types of services can customers expect at this Verizon store?
Services include bill payments, new lines, upgrades, device activation, financing, business accounts, prepaid plans, Verizon Unlimited, device protection, wet phone recovery, and in-store pickup.
Does this Verizon store offer in-store pickup and curbside pickup?
Yes, the store provides in-store shopping, in-store pickup, and curbside pickup options for customer convenience.
How can I schedule an appointment or manage my Verizon account?
You can schedule appointments at https://wirelesszone.com/appointments/ and manage your account using the My Verizon app available in the Apple App Store.
Is the Verizon store accessible to customers with disabilities?
Yes, the store has a wheelchair accessible entrance to accommodate customers with disabilities.
What nearby restaurants can I visit before or after shopping at Wireless Zone?
Nearby dining options include Jersey Mike's Subs, Domino's Pizza, Papa Johns Pizza, Peking Restaurant and Grill, and Quiznos for a variety of sandwiches, pizzas, and Asian cuisine.
Are there banks or financial services near the Verizon store?
Yes, Atlantic Union Bank, American National Bank and Trust Company, BB&T, First Bank & Trust Co., OneMain Financial, and Franklin Community Bank NA are all nearby for your banking and financial needs.
What other retail and service businesses are located near Wireless Zone?
Nearby businesses include Rent-A-Center for rentals, Western Union for money transfers, Kroger Fuel Center for gas, Supercuts and Kim Nails for beauty services, and Outshine Medspa for medical spa treatments.