Best Buy

4.1
3679 reviews
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Business Details

4707 Valley View Blvd NW, Roanoke, VA
24012, United States
(540) 362-4080
https://stores.bestbuy.com/va/roanoke/4707-valley-view-blvd-nw-434.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
4707 Valley View Blvd NW, Roanoke, VA
24012, United States

Hours

Reviews

4.1
3,679 reviews
5 stars
1,942
4 stars
930
3 stars
395
2 stars
131
1 star
281

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the helpfulness and friendliness of the staff, there were numerous complaints about poor customer service experiences, particularly regarding online orders and delivery issues.

Product Availability

Customers appreciated the store's wide selection of electronics and availability of items, but there were significant frustrations with online order fulfillment and stock discrepancies.

Delivery Issues

Multiple reviews highlighted severe problems with delivery schedules and communication, leading to customer dissatisfaction and financial losses.

Store Cleanliness

Some customers noted cleanliness issues within the store, impacting their overall shopping experience.

Pricing Concerns

Customers expressed mixed feelings about pricing, with some finding good deals while others felt prices were too high or inconsistent with competitors.
  • KM
    Katrina Martin
    Jan 3, 2026
    1.0
    They need more workers to assist customers. We stood around waiting but the workers were assisting other customers so we left with no purchase
  • AG
    Anonymous Guy
    Jan 2, 2026
    3.0
    It's basically an overpriced toy store that happens to sell cell phones as well.
  • BG
    Benjamin Gallaher
    Jan 1, 2026
    3.0
    Best Buy feels like it's perennially teetering on the brink of oblivion. (I feel like the company definitely has it coming -- they've ripped me off well over $1000 in the past, and I know that I am not the only one.) The only point of sale was the Customer Service desk, and the staff (who were perfectly friendly and knowledgeable) seemed somewhat beleaguered. We did find what we were seeking, however, and the price was reasonable.
  • MM
    Melody
    Dec 28, 2025
    5.0
    They helped me more then AT&T did they gave me the loner and as soon as I get my phone paid off im leaving AT&T.
  • CC
    chevy camaro
    Dec 18, 2025
    1.0
    Got home with a damaged freezer.( not just a scratch) and have been tossed around on the phone for days because the store didnt confirm the pick up. And the corporate number cant help till the store fixes the issue. Oh and did I mention you cant contact the store from the phone directly. Its A.I. then i get to "bas bye custom servee...
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Frequently Asked Questions About Best Buy

What types of products can I find at Best Buy in Roanoke?

Best Buy in Roanoke offers TVs, computers, appliances, and more electronics and home electronics products.

What are the store hours for Best Buy at 4707 Valley View Blvd NW?

The store is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.