Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Richmond, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1519 W Broad St.
Location
Hours
Reviews
4.7
670 reviews
5 stars
610
4 stars
13
3 stars7
2 stars3
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting Brandon and Adrian for their exceptional service.
Staffing Issues
Several reviews mentioned long wait times due to insufficient staffing, with customers expressing frustration over delays in service.
Product Knowledge
Customers appreciated the staff's expertise in explaining products and services, making the purchasing and setup processes smoother.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences with customer service, particularly regarding issue resolution and billing disputes.
- ASAlex S.Jan 4, 20265.0Robs customer service was the most professional service I’ve ever received from an internet carrier store. Thank you so much for making this experience so fun and enjoyable. I will come back here if I ever need a new wifi router.
- CTCree TaylorJan 4, 20265.0Rob’s customer service was unparalleled. I have never experienced professionalism in a manner such as this. He helped us set up a wifi plan for our house very quickly and efficiently. He was a pleasure to talk to and made a generally boring task so fun and enjoyable. I would give him 10/5 stars if i could. Thank you Rob!! Excellent experience.
- CCConstanza CohenJan 4, 20265.0Rob is so professional and helpful. He did a great job in guiding us through the process of getting a new plan. Very kind and charismatic.
- MPMary PoseyDec 30, 20255.0Tonya was amazing to work with and extremely helpful. We had a fairly large order and she got it all straight, incredibly awesome customer service, and so excited about our new devices!
- MPmildred parkerDec 28, 20255.0I am giving Robert a standing ovation for the sevice he has givin me very professional and knowledgeber keep up the good Robert
Frequently Asked Questions About Verizon
What products and services does Verizon at 1519 W Broad St offer?
Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for both consumers and businesses.
What are the store hours for Verizon at this location?
Verizon is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I pick up devices ordered online in-store at this Verizon location?
Yes, in-store pickup is available for online orders at Verizon 1519 W Broad St.
Does Verizon offer 5G service at this store?
Yes, Verizon provides the latest devices with Verizon network coverage including 5G service.
How can I schedule an appointment or order services at Verizon?
You can schedule appointments or access services via the My Verizon app or through their appointments website at https://wirelesszone.com/appointments/.
What brands are available at Verizon at 1519 W Broad St?
Verizon carries brands including Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, and many others.
What services does Verizon provide for business customers?
Verizon offers business accounts, new lines, upgrades, device activation, device financing, and Verizon Wireless plans tailored for businesses.
What nearby dining options can I explore before or after visiting Verizon?
Nearby dining options include Charleys Philly Steak and Queen African House if you want a quick meal close by.
Are there any nearby transit or shopping locations to assist with my visit to Verizon?
Yes, you'll find nearby mobile phone stores like Metro by T-Mobile and Broadway Wireless, and shopping options like Dollar Tree and Urban Traders for clothing and accessories.
What entertainment or cultural attractions are near Verizon at 1519 W Broad St?
Nearby you can visit the West Broad Street Commercial Historic District or enjoy shows at Firehouse Theatre, offering great cultural experiences before or after your visit.