Brand Certified
Verizon
4.7(677 reviews)
Certified by Verizon • Feb 22, 2026
Business Details
1519 W Broad St, Richmond, VA
23220, United States
Certified by Verizon • Feb 22, 2026
(804) 303-0832
Certified by Verizon • Feb 22, 2026
http://www.wirelessnation.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Richmond, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1519 W Broad St.
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
677 reviews
5 stars
613
4 stars
14
3 stars7
2 stars3
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and knowledge, particularly highlighting individuals like Brandon, Rob, and Adrian.
Staffing Issues
Several reviews noted that the store was understaffed, leading to long wait times for service.
Mixed Experiences
While many customers had positive interactions, some reported negative experiences with customer service, particularly regarding issue resolution and communication.
Store Environment
A few reviews mentioned cleanliness issues and the need for better maintenance of the store.
- JJJack Jones5 days ago1.0The rep working was having a phone call while lazily addressing my problem. He ended up canceling the wrong internet line at one of my other properties. Clearly couldnt be bothered to help. Been with verizon for over 20 years.
- KHKen HFeb 1, 20261.0I reside in a different state however this location from miles away misrepresented a family member while stating inaccurate information and multiple false statements by employee Hunter and his boss Rob who claimed to be a regional manager, it's unfortunate this occurred however after reaching out to Verizon corporate office was I finally able to get the accurate information and my account balance corrected for a transaction that was suppose to not affect the account negatively. Do better.
- CPCynthia ProphetJan 23, 20265.0Latonia was amazing. She juggled multiple customers while still being attentive to my needs. She kept a positive attitude and made sure to express that the wait time would be long due to her being by herself. She great give her a raise
- HAHeather ArgyleJan 18, 20265.0I’d like to compliment Tanya at the Broad and Lombardy Verizon store in Richmond, VA. It was time to turn in my older iPhone for a newer version, and she did a great job including making sure the data transfer was complete. I really appreciated her understanding of my cost concerns. She was calm, patient, and somehow able to take care of me, walk-in customers, and answer the phones without appearing hurried or stressed. Outstanding customer service!
- VVVickyJan 12, 20265.0Changing carriers, getting new phones, and choosing plans can all be stressful and time consuming. Brandon was so excellent. He is the model of customer service: patient, calm, friendly, courteous and knowledgeable. I can't imagine trying to navigate the process online without his help. I highly recommend coming here.
Frequently Asked Questions About Verizon
What products and services does Verizon at 1519 W Broad St offer?
Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for both consumers and businesses.
What are the store hours for Verizon at this location?
Verizon is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I pick up devices ordered online in-store at this Verizon location?
Yes, in-store pickup is available for online orders at Verizon 1519 W Broad St.
Does Verizon offer 5G service at this store?
Yes, Verizon provides the latest devices with Verizon network coverage including 5G service.
How can I schedule an appointment or order services at Verizon?
You can schedule appointments or access services via the My Verizon app or through their appointments website at https://wirelesszone.com/appointments/.
What brands are available at Verizon at 1519 W Broad St?
Verizon carries brands including Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, and many others.
What services does Verizon provide for business customers?
Verizon offers business accounts, new lines, upgrades, device activation, device financing, and Verizon Wireless plans tailored for businesses.
What nearby dining options can I explore before or after visiting Verizon?
Nearby dining options include Charleys Philly Steak and Queen African House if you want a quick meal close by.
Are there any nearby transit or shopping locations to assist with my visit to Verizon?
Yes, you'll find nearby mobile phone stores like Metro by T-Mobile and Broadway Wireless, and shopping options like Dollar Tree and Urban Traders for clothing and accessories.
What entertainment or cultural attractions are near Verizon at 1519 W Broad St?
Nearby you can visit the West Broad Street Commercial Historic District or enjoy shows at Firehouse Theatre, offering great cultural experiences before or after your visit.
Brand Certified Facts from Verizon
Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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