Verizon

4.7
672 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Richmond, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1519 W Broad St.

Location

Verizon
1519 W Broad St, Richmond, VA
23220, United States

Hours

Reviews

4.7
670 reviews
5 stars
610
4 stars
13
3 stars
7
2 stars
3
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting Brandon and Adrian for their exceptional service.

Staffing Issues

Several reviews mentioned long wait times due to insufficient staffing, with customers expressing frustration over delays in service.

Product Knowledge

Customers appreciated the staff's expertise in explaining products and services, making the purchasing and setup processes smoother.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences with customer service, particularly regarding issue resolution and billing disputes.
  • AS
    Alex S.
    Jan 4, 2026
    5.0
    Robs customer service was the most professional service I’ve ever received from an internet carrier store. Thank you so much for making this experience so fun and enjoyable. I will come back here if I ever need a new wifi router.
  • CT
    Cree Taylor
    Jan 4, 2026
    5.0
    Rob’s customer service was unparalleled. I have never experienced professionalism in a manner such as this. He helped us set up a wifi plan for our house very quickly and efficiently. He was a pleasure to talk to and made a generally boring task so fun and enjoyable. I would give him 10/5 stars if i could. Thank you Rob!! Excellent experience.
  • CC
    Constanza Cohen
    Jan 4, 2026
    5.0
    Rob is so professional and helpful. He did a great job in guiding us through the process of getting a new plan. Very kind and charismatic.
  • MP
    Mary Posey
    Dec 30, 2025
    5.0
    Tonya was amazing to work with and extremely helpful. We had a fairly large order and she got it all straight, incredibly awesome customer service, and so excited about our new devices!
  • MP
    mildred parker
    Dec 28, 2025
    5.0
    I am giving Robert a standing ovation for the sevice he has givin me very professional and knowledgeber keep up the good Robert

Frequently Asked Questions About Verizon

What products and services does Verizon at 1519 W Broad St offer?

Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for both consumers and businesses.

What are the store hours for Verizon at this location?

Verizon is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.