Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Richmond, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1519 W Broad St.
Location
Hours
Reviews
4.7
662 reviews
5 stars
603
4 stars
13
3 stars7
2 stars3
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Brandon and Adrian, received high praise for their helpfulness, knowledge, and patience in assisting customers.
Staffing Issues
Several reviews noted that the store was understaffed, leading to long wait times for service.
Product Knowledge
Customers appreciated the staff's expertise in explaining products and services, making the purchasing process smoother.
Positive Experiences
Many customers reported having enjoyable experiences and felt comfortable during their visits, often highlighting specific employees.
Mixed Feedback
While most reviews were positive, some customers expressed dissatisfaction with specific service issues or interactions.
- LHLexie HagueNov 16, 20255.0I had an issue with my new iPhone. Brandon was very friendly and explained what was going on in a way I understood. We were able to resolve the issue, and I was able to leave feeling informed on the matter which I really appreciate!
- OOO’NeilNov 15, 20255.0Brandon was extremely helpful. The process to restart my phone service was complicated however Brandon reassured the steps and made the transaction easy.
- KBKayana BaileyNov 13, 20255.0Brandon was absolutely great he answered all my questions thoroughly. Also, he was very knowledgeable about verizon products and the latest plans with verizon. I do appreciate everything he has done for me in a swiftly way and will be back if I am still living in the area.
- ELErik Jay De LeonNov 8, 20255.0Rob has been super helpful with my new iPhone set up.
- CMChristina MartinezOct 22, 20255.0We had an amazing experience at this Verizon store! Brandon went above and beyond to help us get my husband’s new phone, we were having difficulty setting up, working perfectly on our current plan. He also took the time to help set up his email, Facebook, and everything else we needed. He was patient, knowledgeable, and genuinely kind. After having a not-so-great experience at another location, this visit was a total relief. This will definitely be our go-to Verizon store from now on! Thank you, Brandon!
Frequently Asked Questions About Verizon
What products and services does Verizon at 1519 W Broad St offer?
Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for both consumers and businesses.
What are the store hours for Verizon at this location?
Verizon is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I pick up devices ordered online in-store at this Verizon location?
Yes, in-store pickup is available for online orders at Verizon 1519 W Broad St.
Does Verizon offer 5G service at this store?
Yes, Verizon provides the latest devices with Verizon network coverage including 5G service.
How can I schedule an appointment or order services at Verizon?
You can schedule appointments or access services via the My Verizon app or through their appointments website at https://wirelesszone.com/appointments/.
What brands are available at Verizon at 1519 W Broad St?
Verizon carries brands including Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, and many others.
What services does Verizon provide for business customers?
Verizon offers business accounts, new lines, upgrades, device activation, device financing, and Verizon Wireless plans tailored for businesses.
What nearby dining options can I explore before or after visiting Verizon?
Nearby dining options include Charleys Philly Steak and Queen African House if you want a quick meal close by.
Are there any nearby transit or shopping locations to assist with my visit to Verizon?
Yes, you'll find nearby mobile phone stores like Metro by T-Mobile and Broadway Wireless, and shopping options like Dollar Tree and Urban Traders for clothing and accessories.
What entertainment or cultural attractions are near Verizon at 1519 W Broad St?
Nearby you can visit the West Broad Street Commercial Historic District or enjoy shows at Firehouse Theatre, offering great cultural experiences before or after your visit.