Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Richmond, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
411 reviews
5 stars
323
4 stars
23
3 stars6
2 stars5
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude or dismissive.
Staffing Issues
Frequent complaints about long wait times and understaffing, with customers noting that only one employee was available during busy hours.
Sales Practices
Concerns about misleading sales tactics and pressure to purchase additional products or services, leading to customer dissatisfaction.
Product Availability
Customers expressed frustration over limited inventory and product selection, particularly for accessories and specific phone models.
Positive Experiences
Several customers highlighted positive interactions with specific staff members who provided excellent service and support.
- CCCary2 days ago5.0Variety of stores in different locations so wonderful
- LCLaws Calley4 days ago5.0This review is for the store on Laburnum avenue. I don't have a Verizon account but I needed some help with some hardware that was left in my house and the guy there was very helpful. If I had a Verizon account I would definitely go to this store instead of the one in Williamsburg, VA
- JWJoe WelchOct 25, 20251.0I would not recommend this business. I would not have come here if I had known it was not a Verizon owned store. The packages sold to me were misleading, the electronic receipts I received do not match what I was told. Stay away.
- LNLucky NewtonOct 14, 20255.0Great helpful Associate he was multitasking by himself with 4 customers he was polite,knowledgeable and quick with service with my equipment return
- MLMartha LenahanSep 7, 20254.0James was very helpful and patient in explaining my trade in process. Was pleasantly impressed.
Frequently Asked Questions About Verizon
What is Victra Verizon Authorized Retailer known for?
Victra is your local Verizon Authorized Retailer in Richmond, VA, offering a wide range of wireless devices including phones, tablets, smartwatches, accessories, and home internet services.
What brands are available at this Verizon retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Mophie.
What services does the Victra Verizon Authorized Retailer provide?
They provide new lines, upgrades, new devices, accessories, and Fios Home Internet among other wireless technology services.
What are the operating hours of this Verizon store?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Does the store offer in-store pickup for online orders?
Yes, the store offers in-store pickup service.
What payment methods are accepted at this Verizon location?
Accepted payment options include American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Are there any nearby dining options if I visit the Verizon store?
Yes, nearby are restaurants like Papa Johns Pizza and Zaxby's where you can enjoy a meal before or after your visit.
What local services are near the Verizon retailer that customers might find useful?
Nearby services include health and medical facilities like Sheltering Arms Institute and The Pediatric Center, which could be useful to customers visiting the area.
Are there any nearby shopping or retail locations close to the Verizon store?
Yes, Mattress Firm and the Mattress Firm Clearance Center Laburnum Avenue are nearby, as well as electronics-focused stores like Victra — Verizon Authorized Retailer itself.
How can the nearby public services enhance a customer's experience at the Verizon store?
For example, financial service providers like Wells Fargo Bank and TitleMax Title Loans nearby could assist customers with financial needs related to device purchases or plans.