Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Richmond’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.6
415 reviews
5 stars
361
4 stars
14
3 stars5
2 stars6
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some representatives received high praise for their helpfulness and professionalism, others were criticized for being rude or dismissive.
Product Knowledge
Many customers appreciated the staff's knowledge about products and services, with several specific employees highlighted for their expertise.
Order Management
There were significant complaints regarding order management, including issues with backorders, cancellations, and lack of communication about order status.
Store Environment
Some customers reported a lack of urgency and attentiveness from staff, with instances of employees appearing unhelpful or disengaged.
Overall Experience
While some customers had excellent experiences and would recommend the store, others expressed frustration and disappointment, indicating inconsistency in service quality.
- DBDerrick BrewerDec 14, 20255.0My partner and I both did trade-ins here in the past two months and had great experiences both times. I was switching from android to apple for the first time and Veronica made the transition seemless. She was very knowledgeable and answered all of the questions we had about the tech, transferring a new line onto the account and getting the most for my trade in. We worked with Tia for another upgrade a month later and she was just as sharp and helpful. I’ve been to a bunch of stores in the Richmond area during the past 20 years and this location has been far and away the best experience I’ve had! Everyone here seems to take pride in the work and that hasn’t been my impression previously. We will only be going to this location going forward!
- BMBelinda and Tony McDowellDec 13, 20255.0Tia does a fantastic job. She fixed problems we were having with our account, found numerous offers and discounts to benefit us, and set us up with new phones. Very professional, nice, and a great representative.
- PBPeggy BlantonOct 27, 20255.0Excellent service! I drove over an hour to see Michael. He is very informative.
- ARAubrie ReidOct 24, 20251.0My husband and I ordered a titanium Apple Watch from this Verizon location w/Tia in August 2025. Tia advised she didn’t have it in stock but she could order it now! The watch, unfortunately was on backorder. She reassured she’d let us know when it comes in. Sept. ‘25, when time came around for the watch to arrive there, Neither of us had heard ANYTHING, in-turn, had to reach-out to her. During that call, Tia stated the watch was STILL backordered and, yet again, reassured us that she let us know when it comes in. TODAY, I called that same location regarding our order for the watch. It was a pleasant surprise when a different representative answered my call. He even looked-up my account up while on the phone. He confirmed our order type, who sold us the watch and it’s there and ready. Lo and behold… I walked-in the store a couples hours after making that call… My ENTIRE ORDER HAD BEEN CANCELLED Oh! And “the icing on the cake” 🍰… ANY and ALL discounts OR promotions applied to this order when we purchased it IS NO LONGER bc I didn’t pick-up my order in-time. WAIT! WHAT??? WHY? Didn’t the rep tell me that today over the phone??? WHY? Weren’t we EVER notified our order HAD come-in whenever it really did??? WHY? Weren’t we warned our order was even canceling??? Ridiculously Poor and Disappointing customer service.
- JRJaison ReyesOct 23, 20251.0Call to see if they had a phone in stock. They said yes. They said that I show up at 7:30. They could help me. I showed up at 7:30 and they refused to help Verizon. She’ll find out about this and do something about it because the employees don’t work. They don’t wanna help nobody.
Frequently Asked Questions About Verizon
What products and brands does Verizon at 5909 W Broad St offer?
Verizon at 5909 W Broad St offers smartphones and devices from brands like Apple, Samsung, Motorola, Google, LG, HTC, and Asus, along with Verizon Wireless services and accessories.
What are the store hours for Verizon on W Broad St?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Can I pick up my order at the store or use curbside pickup?
Yes, Verizon offers both in-store pickup and curbside pickup services at this location.
How can I contact Verizon at this location?
You can call them at +1 804-447-0529 or email CustomerService@cellularsales.com for assistance.
Do I need an appointment to visit this Verizon store?
No appointment is required to visit this Verizon store; you can walk in anytime during business hours.
What payment options are accepted at the Verizon store on W Broad St?
The store accepts major credit cards including American Express, Discover, Mastercard, and Visa.
What services can I get at Cellular Sales, the Verizon authorized retailer at 5909 W Broad St?
You can get help upgrading your smartphone, setting up Verizon wireless plans, buying accessories, and paying your bill in-store.
What nearby places can I visit when I come to Verizon at 5909 W Broad St?
Nearby you can visit Huynh's Vietnamese Cuisine for a meal, or stop by Wawa for convenience shopping, both conveniently located near the store.
Is there a nearby ATM if I need cash when visiting the Verizon store?
Yes, there is a PNC ATM located close to the store for your convenience.
Can I check out other electronics or mobile stores near Verizon at 5909 W Broad St?
Yes, nearby there is another Cellular Sales location and a Norfolk Wire & Electronics store which you might want to visit for additional electronics and mobile accessories.