Verizon

4.6
835 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Richmond, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 2234 John Rolfe Pkwy.

Location

Verizon
2234 John Rolfe Pkwy, Richmond, VA
23233, United States

Hours

Reviews

4.7
827 reviews
5 stars
733
4 stars
22
3 stars
7
2 stars
15
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, particularly highlighting employees like Abigail, Tonia, and Hunter.

Long Wait Times

Several reviews mentioned long wait times for service, with some customers expressing frustration over delays.

Mixed Experiences

While many customers had positive interactions, some reported negative experiences with rude staff or issues with service quality.

Store Management

Customers appreciated the management's involvement in resolving issues, particularly mentioning Robert and Genisa for their assistance.

Service Quality

There were complaints about additional fees and service quality, especially regarding the store being an authorized retailer rather than a direct Verizon store.
  • KV
    Khushboo Vora
    2 days ago
    5.0
    Abigail and Q are great people to work with. I have issues with activation while trying to attempt phone upgrade. They went above and beyond to help me with technical issues.
  • KC
    kimore Carter
    Dec 28, 2025
    5.0
    I loved my experience saved money
  • GL
    Garnett L. Lightfoot
    Dec 23, 2025
    5.0
    Q was very helpful and knowledgeable. Also he helped me purchase a new phone and explained the activation process. The best part, he did everything with a smile. Thanks Q!
  • ED
    Elhadj Diallo
    Nov 13, 2025
    5.0
    J suis vraiment satisfait avec votre travail et votre gentillesse et façon d’accueillir les gens c’est formidable
  • TS
    Tanyamas Smith
    Nov 12, 2025
    5.0
    I was there few times this week to get new phone for my husband. The lady and the gentleman who work there all the time was so helpful and very very patient. Try to help us find the good deal for us. Abigail and Q thanks you guys so much

Frequently Asked Questions About Verizon

What products and services does Verizon at 2234 John Rolfe Pkwy offer?

Verizon provides smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service. They support both consumers and businesses with Verizon network coverage including 5G.

What are the operating hours for Verizon at this location?

Verizon is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.