Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Richmond, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 2234 John Rolfe Pkwy.
Location
Hours
Reviews
4.7
827 reviews
5 stars
733
4 stars
22
3 stars7
2 stars
15
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, particularly highlighting employees like Abigail, Tonia, and Hunter.
Long Wait Times
Several reviews mentioned long wait times for service, with some customers expressing frustration over delays.
Mixed Experiences
While many customers had positive interactions, some reported negative experiences with rude staff or issues with service quality.
Store Management
Customers appreciated the management's involvement in resolving issues, particularly mentioning Robert and Genisa for their assistance.
Service Quality
There were complaints about additional fees and service quality, especially regarding the store being an authorized retailer rather than a direct Verizon store.
- KVKhushboo Vora2 days ago5.0Abigail and Q are great people to work with. I have issues with activation while trying to attempt phone upgrade. They went above and beyond to help me with technical issues.
- KCkimore CarterDec 28, 20255.0I loved my experience saved money
- GLGarnett L. LightfootDec 23, 20255.0Q was very helpful and knowledgeable. Also he helped me purchase a new phone and explained the activation process. The best part, he did everything with a smile. Thanks Q!
- EDElhadj DialloNov 13, 20255.0J suis vraiment satisfait avec votre travail et votre gentillesse et façon d’accueillir les gens c’est formidable
- TSTanyamas SmithNov 12, 20255.0I was there few times this week to get new phone for my husband. The lady and the gentleman who work there all the time was so helpful and very very patient. Try to help us find the good deal for us. Abigail and Q thanks you guys so much
Frequently Asked Questions About Verizon
What products and services does Verizon at 2234 John Rolfe Pkwy offer?
Verizon provides smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service. They support both consumers and businesses with Verizon network coverage including 5G.
What are the operating hours for Verizon at this location?
Verizon is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Verizon provide in-store pickup services?
Yes, Verizon offers in-store pickup services for customers.
Which major brands are available at Verizon on John Rolfe Pkwy?
The store carries Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, JBL, Jabra, and several other well-known brands.
Can I schedule an appointment or access account services online for Verizon at this location?
Yes, you can schedule appointments and manage services online through the My Verizon app or the Wireless Zone appointments website.
What services does Verizon provide for business customers?
Verizon offers wireless service solutions, business accounts, device financing, and wireless home phone options tailored to business needs.
What nearby dining options are available if I visit Verizon at 2234 John Rolfe Pkwy?
Nearby restaurants include Rudino's Pizza & Grinders, Eggs Up Grill, Dragon City Chinese Restaurant, ZENSHI Handcrafted Sushi, and Bruster's Real Ice Cream for desserts.
Are there any coffee shops close to Verizon on John Rolfe Pkwy where I can relax before or after my visit?
Yes, nearby coffee shops include Starbucks, The 21 Hundred, and Ironclad Coffee Roasters where customers can enjoy beverages and snacks.
What fitness and community centers are near Verizon on John Rolfe Pkwy?
The John Rolfe Family YMCA and West End CrossFit are nearby, providing options for fitness and recreation before or after your Verizon visit.
How can customers benefit from visiting nearby services like Publix Super Market or the Pharmacy after shopping at Verizon?
Customers can conveniently shop for groceries at Publix Super Market and fill prescriptions at Publix Pharmacy at John Rolfe Commons, all located near Verizon for a one-stop shopping experience.