Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Richmond for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.1
427 reviews
5 stars
164
4 stars
53
3 stars
32
2 stars
23
1 star
155
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rude staff, long wait times, and a lack of assistance.
Sales Practices
Several reviews mentioned misleading sales tactics, including unexpected charges and added fees without proper explanation.
Store Management
Customers expressed dissatisfaction with store management, noting unprofessional behavior and a lack of accountability among staff.
Positive Experiences
Despite the negative feedback, some customers highlighted positive interactions with specific employees who provided helpful and friendly service.
Long Wait Times
Numerous reviews indicated excessively long wait times for service, often with staff appearing disengaged or unhelpful.
- SMSaeed ManjiliOct 27, 20251.0The customer service is awful. Every time I've been forced to work with verizon as they are the only internet provider in the area, it has been a headache. I wanted to disconnect my line because I am moving to an area where they do not provide service. It took me an hour and a half to disconnect my line. I called twice and was hung up on. Started a live chat where my representative tried to sell me an exclusive upgrade to 1 gb internet three separate times between me telling them I am not interested and in fact would like to disconnect my service. This went on until the chat was disconnected and I had to restart the process. I am fully convinced people only use verizon when there is no other option.
- ASAlexis ScottOct 25, 20255.0The team at the Short Pump Verizon was outstanding! I had a major issue with my phone, and they spent so much time helping me resolve it. The next day, they went above and beyond to assist my family with upgrading our plans. A special thanks to Angel and Kevin for their patience and support on day one, and to Julio, Isaiah, and Angel for ensuring everything was set up perfectly the following day. We truly appreciate your excellent service and will definitely be returning—thank you again!
- ADAdam DuncanOct 25, 20251.0I went to the store to pay off my phone. I just bought it and if it has been less than 30 days, you have to go to the store and pay the phone off with cash. I attempted to do this, but the store employee would not allow me to do it and said I had to wait 30 days. Funny enough, Verizon corporate messaged me and said the store was wrong and I should have been able to pay the phone off with cash in the store. I even showed the store employee on the Verizon app the instructions stating the proper procedure, but he refused to tell me why he would not take my cash payment.
- SESamuel EdwardsOct 24, 20255.0Corey, Julio, and Kevin have been phenomenal over the last month helping me update my business account when I wasn’t able to via Verizon phone support, they were all extremely friendly and accommodating with a multi-account issue I was experiencing and helped me resolve it quickly
- AJashley jacksonOct 22, 20251.0Do not waste your time waiting for help at this store. Turns out, Verizon in person customer service is incapable of helping customers and will refer you online (to the folks that sent you to the store). 1 hour 20 min wait to pick up an order, to be told it is not there, and there is nothing they can do to trouble shoot the issue.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Richmond?
The Verizon store in Richmond is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones and devices are available at this Verizon location?
You can find smartphones and devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon store.
What delivery and pickup options does Verizon offer for online orders?
Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for online orders.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment using the My Verizon app or through their website for a more convenient visit.
Does the Verizon store offer mobile plans and Internet services?
Yes, Verizon provides mobile plans, wireless Internet plans, voice plans, and Fios Internet plans at this location.
Where is the Verizon store in Richmond located?
The Verizon store is located at 12250 W Broad St, Richmond, VA 23233, USA.
What payment methods are accepted at the Verizon Richmond store?
They accept pay by check, debit card, and mobile NFC payments; cash is not required.
Which nearby restaurants can I visit before or after shopping at Verizon?
You can dine at nearby restaurants such as Five Guys, B.GOOD, and Buttermilk and Honey located close to the Verizon store for a convenient meal.
Are there any fitness centers near the Verizon store in Richmond?
Yes, Row House Fitness, Row House, and Stretch Zone Short Pump gyms are nearby, ideal for a workout before or after your visit.
What shopping options are available close to the Verizon store?
Nearby shopping options include Burlington, T.J.Maxx, Michaels Stores, Duluth Trading Company, and David's Bridal for various clothing, crafts, and retail needs.