Business Details
12250 W Broad St, Richmond, VA
23233, United States
Certified by Verizon • Feb 22, 2026
(804) 360-8930
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/virginia/richmond/short-pump-1195234
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Richmond for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.4
693 reviews
5 stars
324
4 stars
69
3 stars
42
2 stars
43
1 star
215
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing long wait times and unhelpful staff.
Staff Attitude
Several customers reported rude and dismissive behavior from employees, leading to a negative experience.
Sales Practices
Customers expressed frustration over aggressive sales tactics and unexpected charges, indicating a lack of transparency in transactions.
Wait Times
Many reviews mentioned excessively long wait times, often with customers waiting over an hour without assistance.
Mixed Experiences
While some customers praised specific employees for their helpfulness, the overall sentiment leaned towards dissatisfaction with the service.
- WSw. mathew SpenceJan 17, 20261.0Came in to get a new phone only one within hrs. Isiah said he was going to check it was in stock spent 30 mins trying to sell me add ons on my plan then once I got to the time to pay he was like yeah actually it just got sold 2 mins ago. Sir I’ve been here 45 mins.
- YMYara MahdawiJan 14, 20261.0The worst company ever I switched over from T mobile due to billing issues like 4 months ago thinking that Verizon would be better they offered us a wonderful plan 10 lines for 10 dollars each but when I got my first bill it was $1200 we have been trying to fix the problem ever since November and I got my service suspended because of their mistake twice now they say that there a promo code that needs to be updated on our account and they can’t update for the past 2 months Calling customer service is a big problem/ hassle they but you on hold for hours then when you get connected they hang up on you WORST MOBILE CARRIER EVER EVER
- NRNina ReyJan 14, 20261.0I signed in and waited two hours before I finally walked out today without anyone helping me or even acknowledging me. How many bad reviews and complaints will it take for you to finally do something about it? The wait is too long and the costumer service is horrible. Please do something about it!
- CKCatherine KellyJan 10, 20265.0Went to get a new phone for a trade in; Bryan was awesome explaining everything and getting us taken care of! Really recommend Bryan!
- JCJulia ChuJan 4, 20261.0I have made an appt and still waited more than 10 min before anyone acknowledged. When comparing iPhones, they pushed to get iPhone 17 because they didn’t have any pro or pro max in stock. After going through all the plans for 30 minutes, they sent the manager out to say they don’t have any iPhone 17 in stock either. If you have an afternoon to burn, this is the place to be.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Richmond?
The Verizon store in Richmond is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones and devices are available at this Verizon location?
You can find smartphones and devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon store.
What delivery and pickup options does Verizon offer for online orders?
Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for online orders.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment using the My Verizon app or through their website for a more convenient visit.
Does the Verizon store offer mobile plans and Internet services?
Yes, Verizon provides mobile plans, wireless Internet plans, voice plans, and Fios Internet plans at this location.
Where is the Verizon store in Richmond located?
The Verizon store is located at 12250 W Broad St, Richmond, VA 23233, USA.
What payment methods are accepted at the Verizon Richmond store?
They accept pay by check, debit card, and mobile NFC payments; cash is not required.
Which nearby restaurants can I visit before or after shopping at Verizon?
You can dine at nearby restaurants such as Five Guys, B.GOOD, and Buttermilk and Honey located close to the Verizon store for a convenient meal.
Are there any fitness centers near the Verizon store in Richmond?
Yes, Row House Fitness, Row House, and Stretch Zone Short Pump gyms are nearby, ideal for a workout before or after your visit.
What shopping options are available close to the Verizon store?
Nearby shopping options include Burlington, T.J.Maxx, Michaels Stores, Duluth Trading Company, and David's Bridal for various clothing, crafts, and retail needs.
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Certified February 22, 2026Yext Knowledge Graph
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