Verizon

4.5
369 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Richmond, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1700 Willow Lawn Dr..

Location

Verizon
1700 Willow Lawn Dr., Richmond, VA
23230, United States

Hours

Reviews

4.6
363 reviews
5 stars
314
4 stars
7
3 stars
6
2 stars
4
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their patience, attentiveness, and helpfulness during their visits.

Knowledgeable Staff

Numerous reviews highlighted the employees' expertise and ability to resolve technical issues efficiently.

Mixed Experiences

While most feedback was positive, there were a few reports of unprofessional behavior and poor service, indicating inconsistency.

Efficiency

Customers appreciated the quick and seamless service, especially during phone upgrades and account setups.

Positive Atmosphere

The store environment was described as friendly and welcoming, contributing to a pleasant shopping experience.
  • JM
    Jonathan Metcalf
    3 days ago
    5.0
    The best spot in Richmond. Super helpful and best service.
  • LW
    Laurel Wise
    Jan 5, 2026
    1.0
    No acknowledgment when coming in; no way to sign in. Just waiting and waiting and no service.
  • NC
    Ned C
    Dec 30, 2025
    5.0
    Jigar was incredibly nice and helpful! Best Verizon experience I’ve ever had!! Go here if you need help!
  • FW
    Forrest White
    Dec 28, 2025
    5.0
    Never had better customer service anywhere. Jigar walked us through everything, wasn’t pushy on any products, patiently answered all questions, helped with new phone setup, even pulled up chairs for us while we were waiting. Wish I could add a star for this review. Absolutely stellar. Wish customer service other places was more like this. Thanks for everything, Jigar. You truly made us feel valued.
  • AA
    Anne Amoury
    Dec 16, 2025
    5.0
    Jijar was like a sales troubleshooting ninja. I came in with a bunch of questions and issues and he ansered every question and fixed every problem. Boom boom boom. Done and out the door. Thank you kindly!

Frequently Asked Questions About Verizon

What products and services does Verizon at 1700 Willow Lawn Dr. offer?

Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service. They provide services like bill payments, new lines, upgrades, device activation, and more.

What are the store hours for the Verizon at 1700 Willow Lawn Dr. location?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.