Brand Certified
Verizon
4.5(369 reviews)
Certified by Verizon • Feb 22, 2026
Business Details
1700 Willow Lawn Dr., Richmond, VA
23230, United States
Certified by Verizon • Feb 22, 2026
(804) 282-7117
Certified by Verizon • Feb 22, 2026
https://shop.wirelesszone.com/va/richmond/1700-willow-lawn-dr.
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Richmond, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1700 Willow Lawn Dr..
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.5
369 reviews
5 stars
315
4 stars
7
3 stars
7
2 stars5
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and professionalism, particularly highlighting individuals like Jigar, Isaac, and Tooba.
Store Experience
Several reviews noted a positive atmosphere and efficient service, with many customers expressing satisfaction with their transactions and the overall experience.
Staff Acknowledgment
Multiple customers reported a lack of initial acknowledgment upon entering the store, indicating a need for improvement in greeting and engaging with customers.
Negative Incidents
A few reviews mentioned unprofessional behavior from staff, including a serious complaint about an employee's inappropriate comments to a customer.
- TTTomsFeb 14, 20265.0Quick and easy service! I picked up a new phone, phone case, and protector from this location and I received quick and efficient service! They installed the cover and case for me as well!
- JBJobina BurnetteJan 12, 20261.0Upon walking in the store no acknowledgement or welcome greetings. Stood in store for over 20 minutes no assistance. Psa.. treat everyone whom walks in as an already customer or a potential customer a simple "Hello we will be right with you" goes a long way
- JMJonathan MetcalfJan 9, 20265.0The best spot in Richmond. Super helpful and best service.
- LWLaurel WiseJan 5, 20261.0No acknowledgment when coming in; no way to sign in. Just waiting and waiting and no service.
- FWForrest WhiteDec 28, 20255.0Never had better customer service anywhere. Jigar walked us through everything, wasn’t pushy on any products, patiently answered all questions, helped with new phone setup, even pulled up chairs for us while we were waiting. Wish I could add a star for this review. Absolutely stellar. Wish customer service other places was more like this. Thanks for everything, Jigar. You truly made us feel valued.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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