Brand Certified
Verizon
4.6(295 reviews)
Certified by Verizon • Feb 22, 2026
Business Details
8191 Brook Road, Richmond, VA
23227, United States
Certified by Verizon • Feb 22, 2026
(804) 553-1153
Certified by Verizon • Feb 22, 2026
https://shop.wirelesszone.com/va/richmond/8191-brook-road
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Richmond, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 8191 Brook Road.
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.6
295 reviews
5 stars
257
4 stars
10
3 stars3
2 stars
7
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Isaac, Aziz, and Chris.
Wait Times
Several reviews noted long wait times, especially when the store was busy, indicating a need for better staffing during peak hours.
Store Cleanliness
Customers appreciated the cleanliness of the store, contributing to a positive shopping experience.
Problem Resolution
Customers reported positive experiences with staff resolving issues efficiently, contrasting with frustrations from previous visits to other locations.
- TATiffany AgeeFeb 19, 20265.0Issac was so helpful. My phone died and I was stuck in a holding pattern because I couldn’t find my Apple ID password. He was so patient with my lack of technical ability. He made sure my phone was all set and ready to go. The guy deserves a raise after dealing with me….Appreciate you Issac.
- AQalisina qasemiFeb 13, 20261.0I wait for one hour I have trouble with the payment and he doesn’t help us.
- KNKumail NoorzadFeb 13, 20261.0I wait for half hours. He doesn’t solve my problem and I want to purchase and make a payment this month. I hate this location. Don’t help you and just keep you confuse.
- PWPeggy WallerJan 2, 20265.0I had a great experience. So helpful and very knowledgeable. Thank you so much
- AAAmandaNov 17, 20255.0Isaac was an incredible service provider. He was soo friendly, kind, professional, knowledgeable and patient. He was kind and patient to everyone who came in the store while I was there. Thank you so much!
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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