Verizon

4.7
292 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Richmond, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 8191 Brook Road.

Location

Verizon
8191 Brook Road, Richmond, VA
23227, United States

Hours

Reviews

4.7
291 reviews
5 stars
256
4 stars
10
3 stars
3
2 stars
7
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, knowledgeable, and patient, with many specific mentions of individuals like Isaac, Aziz, and Chris.

Efficiency

Several reviews highlighted the quick service and efficiency in resolving issues, with many customers noting they were helped promptly without long wait times.

Store Environment

The store was described as clean and well-organized, contributing to a positive shopping experience.

Problem Resolution

Many customers expressed satisfaction with how staff handled complex issues, often going above and beyond to ensure their needs were met.
  • PW
    Peggy Waller
    Jan 2, 2026
    5.0
    I had a great experience. So helpful and very knowledgeable. Thank you so much
  • AA
    Amanda
    Nov 17, 2025
    5.0
    Isaac was an incredible service provider. He was soo friendly, kind, professional, knowledgeable and patient. He was kind and patient to everyone who came in the store while I was there. Thank you so much!
  • DD
    Donniiee
    Nov 11, 2025
    5.0
    Aziz was so helpful he was the only one working in the store but made sure to help every customer and was very fast he made my experience enjoyable and I couldn’t ask for a better worker! 10/10
  • LP
    Latasha Palmer
    Nov 11, 2025
    5.0
    Aziz — thank you so much for helping me! very patient and will get the job donen
  • MB
    Mohamed Medhy Mohamed Bechir
    Nov 7, 2025
    5.0
    I had an amazing experience at Verizon today thanks to Aziz! He was incredibly helpful, patient, and knowledgeable. He took the time to explain everything clearly and made sure I got exactly what I needed. You can tell he truly cares about his customers and goes above and beyond to make the process smooth and easy. I left completely satisfied and confident with my purchase. Big thanks to Aziz he’s a real asset to Verizon!

Frequently Asked Questions About Verizon

What products and services does Verizon Wireless Zone in Richmond offer?

Verizon Wireless Zone in Richmond offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service. They provide Verizon network coverage including 5G service for both consumers and businesses.

What are the store hours for the Verizon Wireless Zone at 8191 Brook Road?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.