Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Richmond, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.0
1,190 reviews
5 stars
787
4 stars
94
3 stars
48
2 stars
46
1 star
215
What are people saying?
AI-generated from recent customer reviews
Customer Service
William Blon received numerous commendations for his exceptional customer service, being described as knowledgeable, patient, and friendly.
Long Wait Times
Many customers reported long wait times at the store, often exceeding an hour, which negatively impacted their overall experience.
Misleading Practices
Several reviews indicated that customers felt misled regarding promotions and pricing, particularly concerning trade-ins and service plans.
Store Management
Feedback highlighted issues with store management, including unprofessional behavior and lack of urgency in addressing customer needs.
Mixed Staff Performance
While some employees were praised for their helpfulness, others were criticized for being dismissive or unhelpful, leading to inconsistent customer experiences.
- RBrenee brunson3 days ago2.0Ended my Verizon internet service. I'm informed it's was my responsibility to turn equipment in. According to the Verizon-store rep I'm in building with BULK. I live in a senior community 65&⬆️. Each apartment has equipment already installed at move-in. The equipment is placed in a cabinet in the master bedroom closet. Cabinet is behind closet door. It was EXTREMELY difficult to get in space. I can't imagine that neighbors aged 70&⬆️ will be able to remove equipment. I had a very difficult time getting the cabinet open. (It would make more sense to leave the equipment in the for next tenant. I'm informed if equipment not returned in 30days, I'm billed $300. Now honestly most folks in building don't drive. I Ubered over to Verizon store. I'm informed... come back at 3! Oh wow! It was about noon. Ubered again 2 days later. I'm 65& active, not too many of my neighbors are. And just to let u know... there's a USELESS Verizon rep (Ryan) in our building (2X/month) to entertain residents with BINGO. We all recognize he's just here to sale Verizon packages/upgrades. We're talking old folks on fixed income, Ryan's always trying to sell-sell-sell ..stop please!! Purchased a $99 router/hotspot. It's mine FOREVER! Please rethink that bulk distribution in new upcoming communities. Is the issue that we'd steal the routers? Make it a locked area. If the guy had not told me the cabinet was behind the closet door I would have never known. The closet was is sooo small, I could barely fit myself in it. Bye Verizon!!
- EEEmerson6 days ago1.0Placed an order online for pick up, was told it was on backorder and pending delivery to store, checked the website's order status daily for updates as well as emails or texts, and then was notified on January 5th that the order was cancelled because it was not picked up by January 6th. Spoke to customer service and all they could say is to wait for a refund and replace the order. Will not be working with this branch in the future and hope they can improve documenting order statuses correctly.
- RPRaven ParhamJan 4, 20265.0It was an absolute pleasure being assisted today by Will Blon today. He made my upgrade process very easy and he was extremely informative and patient. Verizon needs more agents like Will. He needs to run the place! I definitely recommend him to assist when visiting the Forest Hill location. Excellent customer service Will—I hope you get all the flowers you deserve! 🫶🏾
- CBChristal BaconDec 28, 20255.0For the second time I received world class, spirit lifting customer service from William Blon! This location is one of my favorites because it tends to be easy going, quiet & “low key”. You may have a wait, but that’s to be expected…but the wait seems like nothing when the service is so amazing! Thanks Will! :) All of my problems resolved & a great conversation to go with it.
- JKJerri KumeryDec 3, 20255.0My partner and I just had one of the most incredible experiences buying two new phones with the one and only William Blon!! WIll is an amazing human being that exudes happiness, knowledge, patience and wisdom! William Blon makes the world a better place to be! With lots of gratitude, Jerri & Douglas
Frequently Asked Questions About Verizon
What products and services does the Verizon Victra store in Richmond, VA offer?
The Verizon Victra store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.
What are the store hours for the Verizon Victra location at 7029 Forest Hill Av in Richmond, VA?
The store is open Monday through Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does the Verizon Victra store in Richmond provide in-store pickup services?
Yes, the store offers in-store pickup for purchases.
Which payment methods are accepted at this Verizon Victra store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon Victra store offer device protection and accessories?
Yes, Victra provides device protection services and a variety of accessories including cases, power accessories, and audio accessories.
Is there free Wi-Fi available at the Verizon Victra Richmond store?
Yes, free Wi-Fi is available for customers at the store.
Are there any nearby places to eat before or after visiting the Verizon Victra store?
Yes, nearby dining options include Five Guys for burgers, Chick-fil-A for chicken, Mexico Restaurant for Tex-Mex cuisine, Canasta's Chicken, America's Best Wings, Jason's Deli, Fancy Asian Gourmet, and Hook & Reel Cajun Seafood & Bar.
What shopping and service centers are close to the Verizon Victra store that customers might visit?
Nearby points of interest include the Shops At Stratford Hills shopping center, GameStop for video games, and the UPS Authorized Shipping Outlet for courier services.
Are there any financial or banking services near Verizon Victra in Richmond?
Yes, customers can find Wells Fargo Advisors for financial services and BB&T Bank close to the store.
How can I contact Verizon Victra in Richmond, VA for more information?
You can reach them by phone at +1 804-205-3392 or email at Info@victra.com. Additional info is available on their website https://victra.com/stores/va-richmond-forest-hills.