Business Details
7029 Forest Hill Av, Richmond, VA
23225, United States
Certified by Verizon • Feb 22, 2026
(804) 205-3392
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Richmond, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.0
1,210 reviews
5 stars
795
4 stars
94
3 stars
50
2 stars
49
1 star
222
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional service provided by specific employees, particularly William Blon, who was noted for his patience, knowledge, and friendliness.
Long Wait Times
Numerous reviews highlighted long wait times at the store, with some customers expressing frustration over delays in service.
Misleading Practices
Several customers reported feeling misled by sales tactics, particularly regarding pricing and promotions, leading to dissatisfaction with their purchases.
Store Management
Feedback indicated issues with store management, including unprofessional behavior and lack of urgency in addressing customer needs.
Store Type Confusion
Customers expressed frustration upon realizing that this location is an authorized retailer rather than a corporate Verizon store, leading to limitations in service.
- RBRusty BellFeb 18, 20265.0I was very impressed with Will blonde.He did a great job explaining everything.And very happy with the purchase, he led me to get to get more memory. My original phone had surpassed its storage capability. Thank You will , I really appreciate your knowledge n service Rusty Bell
- KGKarl GreenFeb 5, 20262.0Not the best option for Verizon. They try to sell you things you don't need and grossly over charge. Go to one of the Verizon stores that are not franchises. The last time I went there, the associate was entirely disrespectful and tried to cheat me . I then went to an official store, totally different experience.
- DSDanielle SpratleyFeb 5, 20265.0I drove 10 hours from Detroit, Michigan to this location, already exhausted and on a tight schedule due to my military obligations and I’ll be honest, my experience started off discouraging. Several representatives at the location were unwilling to help and made me feel like my situation was an inconvenience rather than a priority. Then William Blon stepped in—and everything changed. From the moment William engaged with me, his professionalism, patience, and genuine care were undeniable. He took the time to truly listen, understood my disposition, and never once made me feel rushed or dismissed. Instead of seeing a problem, he saw a customer who needed support, and he was more than willing to take ownership and make sure I was taken care of—no matter what. . His actions showed integrity, empathy, and a true commitment to service that goes far beyond the job description. William Blon is the definition of exceptional customer service. He deserves recognition, praise, and honestly—a raise. Employees like him are the reason customers come back and why businesses succeed. Thank you, William, for turning what could have been a terrible experience into a memorable and positive one. I truly appreciate you
- JDJohn DavisFeb 3, 20265.0Outstanding customer service, William Blond stayed late well past closing to complete the sale and set up of two new phones while simultaneously dealing with some technical issues beyond his (or the store's) control. Very skilled and knowledgeable, he also showed us how to save some money with some discounts we weren't taking advantage of.
- RRRonda RDVJan 24, 20263.0The overall experience at the Verizon store was great. I was a little disappointed that I couldn't get my new equipment due to some customer service changes, but the customer service was great. Very nice customer service representatives. The store needs some music or TV display to entertain and enhance the customer experience.
Frequently Asked Questions About Verizon
What products and services does the Verizon Victra store in Richmond, VA offer?
The Verizon Victra store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.
What are the store hours for the Verizon Victra location at 7029 Forest Hill Av in Richmond, VA?
The store is open Monday through Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does the Verizon Victra store in Richmond provide in-store pickup services?
Yes, the store offers in-store pickup for purchases.
Which payment methods are accepted at this Verizon Victra store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon Victra store offer device protection and accessories?
Yes, Victra provides device protection services and a variety of accessories including cases, power accessories, and audio accessories.
Is there free Wi-Fi available at the Verizon Victra Richmond store?
Yes, free Wi-Fi is available for customers at the store.
Are there any nearby places to eat before or after visiting the Verizon Victra store?
Yes, nearby dining options include Five Guys for burgers, Chick-fil-A for chicken, Mexico Restaurant for Tex-Mex cuisine, Canasta's Chicken, America's Best Wings, Jason's Deli, Fancy Asian Gourmet, and Hook & Reel Cajun Seafood & Bar.
What shopping and service centers are close to the Verizon Victra store that customers might visit?
Nearby points of interest include the Shops At Stratford Hills shopping center, GameStop for video games, and the UPS Authorized Shipping Outlet for courier services.
Are there any financial or banking services near Verizon Victra in Richmond?
Yes, customers can find Wells Fargo Advisors for financial services and BB&T Bank close to the store.
How can I contact Verizon Victra in Richmond, VA for more information?
You can reach them by phone at +1 804-205-3392 or email at Info@victra.com. Additional info is available on their website https://victra.com/stores/va-richmond-forest-hills.
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