Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Richmond, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.0
1,185 reviews
5 stars
783
4 stars
94
3 stars
48
2 stars
45
1 star
215
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several customers praised specific employees, especially William Blon and Vernon, for their helpfulness and professionalism, while others reported unprofessional behavior and poor service from staff.
Long Wait Times
Many reviews mentioned excessively long wait times, with some customers waiting over two hours for assistance.
Misleading Practices
Multiple customers reported feeling misled regarding pricing and promotions, particularly concerning trade-ins and service plans.
Store Management
Feedback indicated issues with store management, including unprofessional behavior and lack of urgency in addressing customer needs.
Store Type Confusion
Several customers expressed frustration over the store being an authorized retailer rather than a corporate Verizon store, leading to limited services and support.
- RHRaeza Hoover4 days ago4.0Aside from the long wait, William Blon has fantastic customer service skills. He was beyond courteous, very efficient, and made sure I got the best deals possible. Throughout my time there, he made sure I was comfortable and showed the upmost professionalism despite being there alone and having to deal with multiple customers. He never broke stride or lost his composure, making my transition from T-Mobile all worth the while.
- KKKSZBNov 10, 20251.0This has got to be one of the worst fake Verizon stores. They blatantly lie to you about multiple things. The stench of weed is prominent in the parking lot. The employees move at what is slower than a snails place with no care given to customers extremely long wait times. Do not use this location for anything unless you want to be miserable
- DMDebbie MauzyOct 31, 20255.0I highly recommend the Verizon associate, William Blon. He was very pleasant and helpful. He made the experience fun and went above and beyond to help with my new phone.
- AEAudre EvansOct 29, 20254.0I had to replace my phone and customer service was great. Sitting folks together is just not my idea of Covid safe, They do well because the place is always full. However no longer do they analyze your phone. It's buy a new one or, we cannot assist you.
- KPKamisha PlatoOct 21, 20255.0I had a great experience at this store with Will B. He is an excellent salesman and he cares about his clients. He has a great sense of humor and even more patience and the whole process was smooth as it could go. I walked in wanting just a new phone but left with great sales and a fun time that flew by because of him. If you go to that store, ask for him!
Frequently Asked Questions About Verizon
What products and services does the Verizon Victra store in Richmond, VA offer?
The Verizon Victra store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.
What are the store hours for the Verizon Victra location at 7029 Forest Hill Av in Richmond, VA?
The store is open Monday through Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does the Verizon Victra store in Richmond provide in-store pickup services?
Yes, the store offers in-store pickup for purchases.
Which payment methods are accepted at this Verizon Victra store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon Victra store offer device protection and accessories?
Yes, Victra provides device protection services and a variety of accessories including cases, power accessories, and audio accessories.
Is there free Wi-Fi available at the Verizon Victra Richmond store?
Yes, free Wi-Fi is available for customers at the store.
Are there any nearby places to eat before or after visiting the Verizon Victra store?
Yes, nearby dining options include Five Guys for burgers, Chick-fil-A for chicken, Mexico Restaurant for Tex-Mex cuisine, Canasta's Chicken, America's Best Wings, Jason's Deli, Fancy Asian Gourmet, and Hook & Reel Cajun Seafood & Bar.
What shopping and service centers are close to the Verizon Victra store that customers might visit?
Nearby points of interest include the Shops At Stratford Hills shopping center, GameStop for video games, and the UPS Authorized Shipping Outlet for courier services.
Are there any financial or banking services near Verizon Victra in Richmond?
Yes, customers can find Wells Fargo Advisors for financial services and BB&T Bank close to the store.
How can I contact Verizon Victra in Richmond, VA for more information?
You can reach them by phone at +1 804-205-3392 or email at Info@victra.com. Additional info is available on their website https://victra.com/stores/va-richmond-forest-hills.