Brand Certified
VCA Pets First Animal Hospital
4.3(190 reviews)
Certified by VCA Pets First Animal Hospital • Feb 22, 2026
Business Details
9201 Staples Mill Rd, Richmond, VA
23228, United States
Certified by VCA Pets First Animal Hospital • Feb 22, 2026
(804) 767-6372
Certified by VCA Pets First Animal Hospital • Feb 22, 2026
https://vcahospitals.com/pets-first
Certified by VCA Pets First Animal Hospital • Feb 22, 2026
About
Certified by VCA Pets First Animal Hospital • Feb 22, 2026
VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & KennelsVCA Animal Hospitals
VCA Pets First Animal Hospital is proud to be now serving the Henrico, VA. We are committed to maintaining the highest AAHA (American Animal Hospital Association) standards. We are happy to support our clients with preventive care, a top-of-the-line wellness program, nutrition counseling, basic or advanced dentistry, hands free radiology, and soft tissue surgery. We offer same day appointments and drop off appointments as needed. From pediatric puppy and kitten care to senior pet care, our friendly, knowledgeable veterinarians, licensed veterinary technicians, and caring support staff look forward to caring for your pet at every stage of their life.
Location
Certified by VCA Pets First Animal Hospital • Feb 22, 2026
VCA Pets First Animal Hospital
9201 Staples Mill Rd, Richmond, VA
23228, United States
Hours
Certified by VCA Pets First Animal Hospital • Feb 22, 2026
Reviews
4.3
190 reviews
5 stars
135
4 stars
22
3 stars
10
2 stars
4
1 star
19
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their compassion and empathy towards pets and their owners during difficult times.
Professionalism
While some reviews highlighted excellent professionalism from certain vets, others noted unprofessional behavior from staff, particularly in communication and customer service.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing, describing services as overpriced and feeling pressured into unnecessary treatments.
Customer Service
Feedback on customer service was mixed; while some praised the friendly and helpful staff, others reported rude interactions and a lack of responsiveness.
Quality of Care
Overall, many customers felt that the quality of care for their pets was high, with specific mentions of thorough examinations and effective treatments.
- WCWhitney CarswellFeb 18, 20265.0Y’all. I seriously love VCA Pets First! They are so friendly and efficient. The office is always tidy and comfortable. I’ve been bringing my cat to them for 6 years and couldn’t imagine taking her to a better group of caregivers! If you’re looking for a great vet office in this area, look no further.
- KAKevin AngoneJan 30, 20265.0The vets and techs here are the epitome of compassion, empathy and professionalism. I can’t say enough about how amazing this place is. Thank you
- LHLex HingleDec 20, 20255.0This was our first visit to VCA. While our vet was running moderately late, it was obvious that it was because she takes her time thoroughly with her patients. Dr. Mays and her tech was so sweet, informational and helpful. We will definitely be back.
- SSSusanOct 31, 20255.0The Vet and the aide were so gentle and kind when we had to say goodbye to our beloved dog this week.
- RSRita SOct 31, 20255.0Just two weeks ago, we lost our sweet cat Susie, and it completely shattered our hearts. When our other cat, Oscar, suddenly stopped eating soon after, we thought he was just grieving her loss. But as the days went on, it became clear that something was really wrong — he wasn’t eating because he was in terrible pain from severe dental disease. From the very first phone call, Hannah at the front desk was so kind and compassionate. Even though she had never met Oscar, she showed such genuine concern and care for him that I knew we had found the right place. Kristen, a vet technician, gave me the reassurance I desperately needed — that they could help him — and she moved quickly to get him scheduled for dental surgery when she saw how badly he needed it. Dr. Belt made sure to cover all the bases and confirm that Oscar was healthy enough for surgery and didn’t have any hidden conditions that could put him at risk. And even though I didn’t meet her face-to-face, Dr. Mays performed his surgery with such skill and care, and gave him a true second chance at life. Oscar came home last night, and he’s already eating, purring, and acting like himself again for the first time in weeks. I can’t express how thankful I am to the entire team at VCA Pets First Animal Hospital. They listened to me when I knew in my heart what was wrong, they treated him like their own, and they brought my boy back to me. They didn’t just save his life — they gave him back his spark. 💕🐾
Frequently Asked Questions About VCA Pets First Animal Hospital
What services does VCA Pets First Animal Hospital offer?
VCA Pets First Animal Hospital offers a wide range of services including advanced care, allergy relief, diabetes treatment, diagnostics, nutrition counseling, preventive care, dental care, soft tissue surgery, vaccinations, spay and neuter, and wellness exams for pets at all life stages.
What types of animals does VCA Pets First Animal Hospital treat?
The hospital treats avians, cats, dogs, exotics, pocket pets, rabbits, and reptiles.
What are the hospital hours at VCA Pets First Animal Hospital?
The hospital is open Monday through Friday from 7:30 AM to 6:00 PM and is closed on Saturdays and Sundays.
Where is VCA Pets First Animal Hospital located?
It is located at 9201 Staples Mill Rd, Richmond, VA 23228, USA.
Is VCA Pets First Animal Hospital accredited by any veterinary organizations?
Yes, it is accredited by the American Animal Hospital Association (AAHA), maintaining high professional standards.
Does VCA Pets First Animal Hospital accept new patients, and are there any special offers?
Yes, new patients are welcome and there is a free first exam coupon available through their website.
How can I contact VCA Pets First Animal Hospital?
You can reach them at the local phone number +1 804-672-3576 or the main phone number +1 804-767-6372.
What nearby places can I visit when I come to VCA Pets First Animal Hospital?
Near the hospital, you can visit Pizza Hut for a quick meal, Hair Cuttery for a haircut, and CVS Pharmacy for any medication needs.
Are there convenient services close to VCA Pets First Animal Hospital for errands after a pet visit?
Yes, nearby services include UPS Access Point for deliveries, Food Lion supermarket for groceries, and The Exchange Network ATMs for banking needs.
What dining options are available near VCA Pets First Animal Hospital?
You can enjoy dining at several nearby places such as Hunan Cafe for Chinese cuisine, Subway for sandwiches, and Bruster's Ice Cream for dessert.
Brand Certified Facts from VCA Pets First Animal Hospital
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Certified February 22, 2026Yext Knowledge Graph
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