Cricket Wireless Authorized Retailer

Reviews

• OF

  Omari Fennell

  Jul 3, 2025
  1.0
  I came to this store at 4:57 pm on a Sunday (they close at 5:00 pm). I was told the cash register was closed and the staff member was about to go home. I asked for the supervisor; he called her and she threatened to call the police on my 70 year old Mom and I if we didn’t leave. All, we needed was a SIM card. We were able to go to another location and it took 15 minutes to pay and get the SIM card put into the phone. I do not recommend this location.
• TR

  Thomas Russell

  Aug 20, 2023
  5.0
  Cool
• SN

  SpiritSoul Radio Network

  Mar 18, 2021
  5.0
  Great place, the manager is awesome, and knowledgeable.
• FC

  Fernando Cantuba

  Aug 18, 2019
  5.0
  Had a bit of trouble with my new LG Stylo 5, it wasn't working properly. None of apps or navigation keys were functioning. Attendant (didn't get his name) managed to fix it. After many attempts on various solutions, he reset phone to factory specifications. Saved me the trouble of sending it hack & getting another one.
• JW

  Jazz Washington

  Nov 17, 2016
  4.0
  NOT FOUR STARS IN REAL LIFE!!!!! The rep at the Cham/Azelea store needs a store of his own or a raise I can not remember if his name was Andre or Adrian he was fast, knowledgeable and proficient. Now..... My initial experience was OK. When you come to this store have your day cleared time management is not one of their strong points. The employees move pretty slow, but over all the CELL PHONE SERVICE gets 4 stars , this particular store gets negative 5 stars. When I set up my service I asked about other locations and was told where they were but was advised its best to go to the store I got the service with. I arrive to day and the store was not opened until 10:37 (opening time is 10am). I completely understand people having emergencies but what I can not understand is it being taken out on the customer. As the rep was getting things together I brought up my initial need for coming into the store (since she could not speak when I walked into the store) she cut me off and told me I had to wait a minute while she counted her draw. At the time she was not counting her draw so I saw no problem with her being able to LISTEN while typing because she was at the computer. Obviously she could not type and listen at the same time (multi-tasking is a part of customer service). It was then expressed about how frustrated I was by already having to wait and that I do have a job as well. Instead of addressing the issue and owning her s***. She gives me all of these things that are going on with her personal life.... That is no excuse for being RUDE, it became a yelling match because what I will not tolerate is disrespected, when you come to work you life stops at the door and not on the inside of the door either. I reached out to the District Manager before the incident occurred and was advised he would follow up with me, once he figured out what was going on. After the incident in the store I reached out to advise of the disrespect and was forwarded to the voicemail after being told he would follow up with me. I ended up having to leave the store and go a different store also out of my way just so that I could get things handled. When I got to the next store the rep jumped right into the issue I was in and out in 10 mins and took care of everything!

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