Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
1,833 reviews
5 stars
953
4 stars
239
3 stars
113
2 stars
94
1 star
434
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are criticized for being rude, dismissive, or unhelpful.
Appointment Issues
Many customers reported frustrations with appointment scheduling, including long wait times and being turned away despite having confirmed appointments.
Store Environment
The store is often crowded, leading to a chaotic atmosphere that detracts from the customer experience.
Product Knowledge
While some staff members are noted for their expertise and helpfulness, others seem poorly trained or uninformed about products and services.
Overall Experience
Overall, experiences vary widely, with some customers expressing satisfaction while others report significant dissatisfaction and frustration.
- HBHarish B1 day ago4.0Just walked in for pick up...always crowded but if u can find anyone free to assist, can get work done pretty quick
- CJChristian JohnsonJan 3, 20261.0Consistently disappointed by the customer service at this location
- CJChristian JohnsonJan 3, 20261.0This store does not honor appointments. W have driven out to the store twice, only to be told they were unwilling to preform repairs the same day
- JEJulien EdwardsDec 24, 20251.0They refused to repair my screen even though i have Apple care. The “genius” bar tech told me to wait 1-3 business days to get my phone back because “your repair isn’t something we can take in at this time” imma go to a different location.
- LMLogan MannionDec 18, 20255.0Some of the best customer service I’ve ever experienced in Short Pump. I came in and was greeted immediately by a representative and layed down the issue of the sound quality of my air pods. He set me up with an appointment and introduced himself and got to know me a bit. I left and came back at my appointment time. Checked in for my appointment explained my problem to the person and the Genius Bar and he sorted out the problem and replace my AirPod. Really nice people who really care.
Frequently Asked Questions About Apple Short Pump Town Center
What products and services does Apple Short Pump Town Center offer?
Apple Short Pump Town Center offers a range of Apple products including iPhone, Mac, Apple Watch, and iPad. They also provide technical support at the Genius Bar and assistance from Specialists to answer questions and help set up devices.
What are the opening hours of Apple Short Pump Town Center?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary, with some days having extended hours or closures.
Is Apple Short Pump Town Center wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
Can I get my Apple products repaired at this location?
Yes, Apple Short Pump Town Center offers computer and cell phone repair services through the Genius Bar.
Does the store offer in-store shopping and pickup options?
Yes, Apple Short Pump Town Center provides in-store shopping and has an in-store pickup option available for customers.
What payment methods are accepted at Apple Short Pump Town Center?
The store accepts payments via debit cards and mobile NFC payments.
Does Apple Short Pump Town Center provide free Wi-Fi?
Yes, free Wi-Fi is available to customers in the store.
How can I reach Apple Short Pump Town Center for inquiries or support?
You can contact Apple Short Pump Town Center by calling +1 804-420-3000 or emailing shortpumptowncenter@apple.com.
What nearby places can I visit when shopping at Apple Short Pump Town Center?
Nearby you can visit The Boathouse at Short Pump Town Center for dining, Auntie Anne's Pretzels for a quick snack, and Zero Latency RVA for an immersive event experience.
Are there any clothing and fashion stores near Apple Short Pump Town Center?
Yes, there are several nearby fashion stores including Kate Spade, Victoria's Secret, Ann Taylor, and THE LIMITED where you can shop for clothing and accessories.
Can I combine a visit to Apple Short Pump Town Center with a wellness or beauty appointment nearby?
Absolutely, nearby places like Style By Hanna and Luxura Aesthetic Medical Spa offer beauty and wellness services, convenient to visit before or after your Apple Store trip.