Apple Short Pump Town Center

3.6
1833 reviews

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Short Pump Town Center
11800 W. Broad Street, Richmond, VA
23233, United States

Hours

Reviews

3.6
1,833 reviews
5 stars
953
4 stars
239
3 stars
113
2 stars
94
1 star
434

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are criticized for being rude, dismissive, or unhelpful.

Appointment Issues

Many customers reported frustrations with appointment scheduling, including long wait times and being turned away despite having confirmed appointments.

Store Environment

The store is often crowded, leading to a chaotic atmosphere that detracts from the customer experience.

Product Knowledge

While some staff members are noted for their expertise and helpfulness, others seem poorly trained or uninformed about products and services.

Overall Experience

Overall, experiences vary widely, with some customers expressing satisfaction while others report significant dissatisfaction and frustration.
  • HB
    Harish B
    1 day ago
    4.0
    Just walked in for pick up...always crowded but if u can find anyone free to assist, can get work done pretty quick
  • CJ
    Christian Johnson
    Jan 3, 2026
    1.0
    Consistently disappointed by the customer service at this location
  • CJ
    Christian Johnson
    Jan 3, 2026
    1.0
    This store does not honor appointments. W have driven out to the store twice, only to be told they were unwilling to preform repairs the same day
  • JE
    Julien Edwards
    Dec 24, 2025
    1.0
    They refused to repair my screen even though i have Apple care. The “genius” bar tech told me to wait 1-3 business days to get my phone back because “your repair isn’t something we can take in at this time” imma go to a different location.
  • LM
    Logan Mannion
    Dec 18, 2025
    5.0
    Some of the best customer service I’ve ever experienced in Short Pump. I came in and was greeted immediately by a representative and layed down the issue of the sound quality of my air pods. He set me up with an appointment and introduced himself and got to know me a bit. I left and came back at my appointment time. Checked in for my appointment explained my problem to the person and the Genius Bar and he sorted out the problem and replace my AirPod. Really nice people who really care.

Frequently Asked Questions About Apple Short Pump Town Center

What products and services does Apple Short Pump Town Center offer?

Apple Short Pump Town Center offers a range of Apple products including iPhone, Mac, Apple Watch, and iPad. They also provide technical support at the Genius Bar and assistance from Specialists to answer questions and help set up devices.

What are the opening hours of Apple Short Pump Town Center?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary, with some days having extended hours or closures.