Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Reston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.1
292 reviews
5 stars
119
4 stars
32
3 stars
15
2 stars
15
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some representatives received praise for their helpfulness and professionalism, many customers reported rude, dismissive, or incompetent service.
Staffing Issues
Several reviews highlighted understaffing and long wait times, leading to frustration among customers.
Positive Experiences
Despite negative feedback, there are numerous accounts of positive experiences with specific employees who provided exceptional service.
Communication Problems
Customers frequently reported issues with communication, including misinformation about services and difficulty reaching store representatives.
Store Environment
The store environment received mixed reviews, with some praising cleanliness and organization, while others noted a lack of attentiveness from staff.
- SSSusanDec 28, 20251.0I went here to try to exchange equipment. They said I would have to place an order on the app first. I asked if there was someone that could explain my different options and they said, "No, you can just do it through the app." Their website is so confusing and, spoiler alert, I could not "juts do it through the app" so I left very frustrated! What happened to the good old days of providing customers with service?
- DMDorian McGarryDec 22, 20251.0Completely useless with customer service. Wasted my time, told me I needed to call 611 to speak with a Verizon Specialist only for the person on the phone to tell me they could have fixed my issue in the store. The employee I interacted with was lazy and rude and it felt like they just flat out didn't want to have to do their job.
- RTRamesh ThotaDec 17, 20255.0Caroline was absolutely amazing! She helped me through the entire process of switching to Verizon and opening a brand-new account, and she made everything incredibly smooth and stress-free. What really stood out was her dedication—she continued helping me and made sure everything was fully taken care of even after the store had officially closed. Her patience, professionalism, and willingness to go the extra mile truly made a difference. Excellent customer service like this is rare.
- AMAnoop MallavarapuDec 5, 20251.0Very bad customer experience. When I went to them with an issue, they didn’t even bother trying to find out what the problem was. They simply handed me a customer care number and practically pushed me out of the entrance saying they were “busy” because it’s Thanksgiving weekend and they’re eager to get new customers. What about the existing customers who already ported a week ago and still aren’t receiving incoming calls? Instead of helping, the person who received us didn’t care at all. There’s no negative rating option here, so I’m forced to give them one star — which they absolutely don’t deserve.
- ATAmala ThamasNov 29, 20251.0I switched to Verizon 3 days ago and trying to port my number. No one answered when I tried to reach out to customer care number. So I went to the store twice and no one addressed the issue in Reston Virginia store. I must say that the level of incompetence and lack of empathy I encountered was beyond disappointing. I reached out for assistance with an issue, expecting a resolution or at least some basic understanding of my frustration. From the moment we started speaking, it was clear that the person there had no interest in doing the right thing. They were dismissive, condescending, and made no effort to find a solution to my problem.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Reston?
The Verizon store in Reston is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What brands of smartphones does Verizon Reston offer?
Verizon Reston offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including models like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an appointment before visiting the Verizon store in Reston?
Yes, you can schedule an in-store appointment online to ensure a convenient visit to the Verizon store in Reston.
What shipping and pickup options are available for online orders at Verizon Reston?
Online orders can be picked up in-store, shipped with free 2-day shipping, collected via express lockers, or delivered same day where available.
Does Verizon Reston offer 5G home internet services?
Yes, Verizon Reston provides 5G home internet services along with mobile plans and Fios Internet plans to meet your connectivity needs.
What payment methods does Verizon Reston accept?
Verizon Reston accepts payment by check, debit card, and mobile NFC payments. They do not require cash only payments.
Is there free Wi-Fi available at the Verizon store in Reston?
Yes, Verizon Reston offers free Wi-Fi for customers visiting the store.
What nearby shopping centers can I visit before or after my appointment at Verizon Reston?
You can visit The Spectrum or The Spectrum at Reston Town Center, both shopping centers near Verizon Reston, for shopping and events before or after your visit.
Are there any nearby restaurants close to Verizon Reston for dining options?
Yes, nearby restaurants include On The Border Mexican Grill & Cantina and MrBeast Burger, great spots to enjoy a meal before or after your Verizon visit.
Where can I find banking services near Verizon Reston?
Multiple banks are nearby, including PNC, HSBC Bank, Capital One Bank, Citibank, First National Bank, and United Bank, providing convenient financial services close to Verizon Reston.