Apple Reston

Reviews

• AF

  Alina Fernandez

  2 days ago
  1.0
  Very unpleasant experience! Went into the Apple Store to get a new phone and the staff was more worried about going home rather than helping me out. The guy that was helping me told me to delete my phone and to delete my SIM card as we would transfer everything to the new phone. Once the associate saw the time he said that i should come back tomorrow as they were about to close. I told him i needed my phone working and they said to just come back the following day because they were about to close and there was nothing they could do to assist me. So i was sent home with a non working phone and with now new phone. Now it’s 9:25 pm and i am calling my Carrier to reactivate my old phone as it was deactivate by the Apple Store employee and honestly it’s a nightmare because what it’s supposed to be a pleasant and easy experience turn into a nightmare and a phone call of over 30 mins to activate my line.
• BG

  Beth Grabowski

  Nov 10, 2025
  3.0
  The people were nice, but it is busy and noisy. Even though we had an appointment, we waited to talk to someone and then had to wait an hour more for the work to be done.
• SC

  stacy Caldwell

  Nov 5, 2025
  4.0
  My only complaint is having to drive over an hour away to have my apple device serviced.
• MM

  Marcela Monet

  Nov 5, 2025
  5.0
  Kass was incredibly helpful in resetting my sister & I’s laptops with the upmost patience & kindness. She had a solution & explanation for any question we had. We left the Apple store feeling relieved, at ease, and having gained more knowledge!! Kass is the best!!
• LB

  Lucas Benett

  Nov 2, 2025
  1.0
  I have been closely following the availability of the iPhone 17 Pro Max at your Reston location. Every night I check the online store, and it shows the device as “Available for pickup” right before the store opens the next morning. The opening time is listed as 11 a.m., and the system clearly states that in-store pickup is possible. However, when we arrive at the store, we are told that the phone is not available. This happens repeatedly — even though your website shows the device as available, in person, staff claim otherwise. Then, when we check another nearby store, it also shows availability online but gives the same answer in person. This is extremely frustrating and misleading. People drive 30, 35, even 40 miles based on the information shown on your official website, only to be told there is no stock. If the item isn’t actually available, your online system should reflect that. It’s hard to understand what kind of sales policy this is. Customers are not asking for anything for free — we’re paying customers who simply expect accurate information. The experience at the Reston location was especially disappointing. The staff were uninterested, unhelpful, and unable to answer even simple questions about the product or availability. Every question was dismissed with, “You need to talk to the manager.” This level of service and inconsistency is unacceptable. I would not recommend shopping here, and I personally will never make another purchase from the Reston store.

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