Business Details
About
VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & Kennels
We have temporarily relocated to VCA Portsmouth Animal Hospital, located at 2607 Airline Blvd, Portsmouth, VA 23701, to continue providing the best care for you and your pets while our building is undergoing renovations.
Location
VCA Airline Boulevard Animal Hospital
615 Airline Blvd, Portsmouth, VA
23707, United States
Hours
Reviews
4.4
269 reviews
5 stars
198
4 stars
33
3 stars
6
2 stars4
1 star
28
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers praised the staff for being friendly, professional, and caring towards both pets and their owners.
Appointment Issues
Several reviews highlighted frustrations with appointment scheduling, including strict cancellation policies and lack of reminders.
Quality of Care
While some customers reported positive experiences with the quality of care provided, others expressed concerns about negligence and high costs.
Cleanliness
The facility was frequently noted as clean and well-maintained, contributing to a positive atmosphere for both pets and owners.
Compassionate Service
Customers appreciated the compassionate approach of the staff during difficult situations, such as end-of-life care for pets.
- MJMelissa Johnson2 days ago1.0I had a Saturday morning appointment I never received confirmation for that appointment had to call the location several times to confirm my appointment because they kept changing my appointment and I never received any notifications. I arrived for my scheduled appointment and to my surprise they had closed the only location that I was aware of on airline boulevard. So I had to look up the number and call them once again to see where they were now located. The girl that answered the phone her name was Tabitha she was rude and was giving bad directions and told me that I had a 10 minute window. When I finally found their new location I was 3 minutes past the 10 minute window. When I walked in they said they had to reschedule my appointment because I was 3 minutes outside of the 10 minute window frame. I said this is ridiculous and I asked to speak to a manager they inform me that the manager was not there and then I proceeded to ask to see the veterinarian on duty. Tabitha walked in the back for a few minutes came back and said that the vet could not see me at this time and then I said that I would wait to speak to the vet. However she said the vet would not be able to see me at this time. Tabitha then told me that the vet had been bitten and that she was just trying to see her patients that made it on time so she could go to the patient first care. The customer service at this location is terrible The emails and the confirmations are a joke. The only one confirmation that I did receive which was for the wrong date it read nothing regarding about a 10 minute time frame. I feel as if the staff was looking for a reason to cancel my appointment. I was the only customer in the office at that time. They were very unprofessional and rude, I felt ganged up against and belittled it is safe to say that they have lost my business at this location and for anyone that reads this post you might want to find another vet for a Saturday visit.
- WMwanda mitchellAug 20, 20255.0The people are very friendly and helpful there and they always work with me to try and get me quick appointments.
- MAMegan AnneAug 19, 20251.0ABSOLUTELY HORRIBLE. First, my appointment time was 520. I thought it was 530, showed up at 526. They made me reschedule. All while offering no reminder texts/calls. I was cordial. I said ok, we’ll call back to reschedule (did they really just make me reschedule for being 6 min late? WELL IF YOU CANT DEAL WITH SIX MIN LATE, THEN DONT BOOK PEOPLE FOR THAT SPOT. ) I WASNT going to go back. Mainly because my normal place for my dog is the OTHER one. Well I call the other one and they are transitioning to be more of a hospital only type deal and that it would be better to try again at the other VCA (the one I’m leaving this review on.) So I schedule this new appointment for today LAST WEEK VIA ONLINE. I am including a text that informs me about my “free first visit.” I call, she tells me “we actually tried to call you to see if you could come in sooner because the doctor has left early.” WELL THEN They didn’t have my correct number, AFTER they texted my free visit coupon. If my first apt was 5:20… and two weeks later our appt is 5:00….. I obviously have a life. I couldn’t have done it sooner any dang way. I’m deeply disappointed, ashamed I offered a second chance, completely off-put by the way the vet/doctor/owner who decides when and how they decline appointments. I’m overly upset. The girl that answered the phone was polite. But the instructions she was given was absolute BS. I’m going to complain to the BBB next because WTH? Extremely unprofessional. My full name is on here and you now have my correct phone number that I gave the girl before I hung up on her. You can call me and I’ll tell you the same thing. I’ll probably add some sweet words though. Yall suck.
- JGjake griffinAug 6, 20251.0Had an appointment set for for 520. (I thought it was for 530 admittedly) arrived at 526. Was informed they had to cancel my appointment. Won't be returning.
- JDJessica DriskillJul 30, 20255.0Always fast, always friendly. Only vet office my dog is not freaking out at the whole time. Dr.Hubbard is amazing, and ready to listen to your concerns. I highly recommend this office.
Frequently Asked Questions About VCA Airline Boulevard Animal Hospital
Where is VCA Airline Boulevard Animal Hospital currently located during renovations?
VCA Airline Boulevard Animal Hospital has temporarily relocated to VCA Portsmouth Animal Hospital at 2607 Airline Blvd, Portsmouth, VA 23701 while renovations are underway.
What are the regular business hours of VCA Airline Boulevard Animal Hospital?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 1:00 PM, and is closed on Sundays.
What types of veterinary services are offered at VCA Airline Boulevard Animal Hospital?
Services include advanced care, allergy relief, diabetes treatment, diagnostics, disease treatment, flea and tick control, general and preventive care, spay and neuter, vaccinations, and more.
Is VCA Airline Boulevard Animal Hospital accredited by any professional associations?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
Can I get a free first exam at VCA Airline Boulevard Animal Hospital?
Yes, new clients can click on the Free First Exam coupon offer available on their website.
How can I contact VCA Airline Boulevard Animal Hospital by phone?
You can reach them at their local phone number +1 757-393-1011 or the main phone number +1 757-317-1987.
What are some nearby places to visit before or after a visit to VCA Airline Boulevard Animal Hospital?
Nearby places include Mario's Italian Restaurant, District bar and restaurant, and Polar SnoBalls for desserts and smoothies—perfect spots to relax with your family.
Are there other veterinary facilities near VCA Airline Boulevard Animal Hospital?
Yes, VCA Animal Hospital is nearby, providing pet sitting and animal hospital services as well as medical care.
What entertainment venues are close to VCA Airline Boulevard Animal Hospital?
Amicis, a music venue, is close by and offers live entertainment which you might enjoy before or after your visit.
What categories of services and amenities does VCA Airline Boulevard Animal Hospital offer?
The hospital offers veterinary care, pet grooming, pet boarding and kenneling, and general animal hospital services.