Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Pennington Gap’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.5
245 reviews
5 stars
196
4 stars
13
3 stars
9
2 stars
11
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being helpful, knowledgeable, and friendly, with many specific mentions of individual employees providing excellent service.
Store Environment
The store is described as clean, modern, and inviting, contributing to a positive shopping experience.
Product Knowledge
Employees demonstrated a strong understanding of products and services, helping customers make informed decisions.
Mixed Experiences
While many reviews were positive, some customers reported inconsistent service, with a few mentioning unhelpful or rude staff.
Sales Practices
There were complaints about additional fees and upselling practices, leading to dissatisfaction among some customers.
- RJRobert JonesOct 18, 20255.0They were very helpful in getting my service switched to another phone. Great customer experience.
- EHEd HaganJun 26, 20252.0Hit or miss on getting anyone to help you. Most reps arrogant and self-serving. Occasionally a customer service representative actually offers good service.
- VSVicki SnodgrassNov 12, 20155.0I was greeted immediately and both salespeople worked with me to solve my problem. Both are fantastic guys and they obviously like their job. I would come here for service before driving to Kingsport any time! Thanks Zack and John!
Frequently Asked Questions About Verizon
What services does the Verizon store at 41738 W Morgan Ave offer?
The Verizon store provides wireless sales consulting, phone upgrades including Apple iPhone, Samsung Galaxy, Google Pixel, and Motorola devices, Verizon plan assistance, wireless accessories, exclusive Verizon services, and the latest promotions.
What brands of phones can I buy at the Verizon store in Pennington Gap?
You can buy phones from brands like Apple, Samsung, Google, Motorola, LG, HTC, and Asus at the Verizon store.
What are the store hours for Verizon at 41738 W Morgan Ave?
The Verizon store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sundays from 12:00 PM to 6:00 PM.
Does the Verizon store require appointments for in-store services?
No, appointments are not required at the Verizon store; you can walk in or call for assistance.
What payment options are accepted at the Verizon store in Pennington Gap?
The store accepts American Express, Discover, Mastercard, and Visa credit cards.
Can I pick up online orders at the Verizon store?
Yes, the Verizon store offers in-store pickup services for your convenience.
Which nearby restaurants can I visit before or after shopping at Verizon?
Nearby restaurants include Charly's, Rooster's Pub, and Locals sandwich and coffee shop, perfect for grabbing a meal or coffee around your visit.
Is there a nearby pharmacy in case I need medical supplies when visiting Verizon?
Yes, Pennington Pharmacy is located nearby, so you can easily pick up prescriptions or health supplies during your visit.
Where can I find shipping services close to the Verizon store?
There is a UPS Access Point location nearby offering courier and delivery services for your shipping needs.
What entertainment options are available near the Verizon store in Pennington Gap?
Nearby entertainment options include Lee Theater for movies and Painting Outside the Lines Studio for art and museum experiences.