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Brand Certified

Verizon

4.5
(247 reviews)

Business Details

(276) 546-1971

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Pennington Gap’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Pennington Gap connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
41738 W Morgan Ave, Pennington Gap, VA
24277, United States

Hours

Reviews

4.5
247 reviews
5 stars
198
4 stars
13
3 stars
9
2 stars
11
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and providing excellent service, with specific mentions of employees like Austin, Brad, and John.

Mixed Experiences

While many reviews highlighted great service, some customers reported inconsistent experiences, with a few mentioning unhelpful or rude staff.

Store Environment

The store is frequently described as clean and modern, contributing to a positive shopping atmosphere.

Sales Issues

Several customers expressed frustration with additional fees and issues related to promotions or rebates, indicating a need for clearer communication.
  • RP
    Roger Phillips
    Jan 22, 2026
    5.0
    Gabe was super helpful and a great resource appreciated his help
  • SM
    Sandy Mikesell
    Jan 19, 2026
    5.0
    This review is being made for my mother, Barbara Short. She purchased a Google Pixiel on Friday, January 16, 2026, at Cellular Sales. She was told that a Verizon rep would call on Saturday to port her number and help set up the phone. The Verizon employee called but did not know how to help my mother, but said another employee would call on Sunday. On Sunday, another Verizon employee called and did not know how to help my mother, and stated that a supervisor would call her back at 630pm EST. My mother never received a call. Verizon, shame on you for not training your employees to meet your customers' needs. Today she went back to Cellular Sales in Pennington Gap, VA, and had the BEST service possible. Matt helped get her old phone number ported to her new Google phone, made sure all her apps were moved over and working, and just made my mother feel like he cared. So, Matt, THANK YOU, well done, well done.
  • RJ
    Robert Jones
    Oct 18, 2025
    5.0
    They were very helpful in getting my service switched to another phone. Great customer experience.
  • VS
    Vicki Snodgrass
    Nov 12, 2015
    5.0
    I was greeted immediately and both salespeople worked with me to solve my problem. Both are fantastic guys and they obviously like their job. I would come here for service before driving to Kingsport any time! Thanks Zack and John!

Frequently Asked Questions About Verizon

What services does the Verizon store at 41738 W Morgan Ave offer?

The Verizon store provides wireless sales consulting, phone upgrades including Apple iPhone, Samsung Galaxy, Google Pixel, and Motorola devices, Verizon plan assistance, wireless accessories, exclusive Verizon services, and the latest promotions.

What brands of phones can I buy at the Verizon store in Pennington Gap?

You can buy phones from brands like Apple, Samsung, Google, Motorola, LG, HTC, and Asus at the Verizon store.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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