Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Pennington Gap’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.5
244 reviews
5 stars
195
4 stars
13
3 stars
9
2 stars
11
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being helpful, knowledgeable, and providing excellent service, with many specific mentions of individual employees who went above and beyond.
Store Environment
The store is described as clean, modern, and welcoming, contributing positively to the customer experience.
Mixed Experiences
While many reviews highlight great service, some customers reported negative experiences, particularly regarding issues with billing and service quality.
Sales Practices
There were complaints about additional fees and upselling tactics, leading to dissatisfaction among some customers.
- RJRobert JonesOct 18, 20255.0They were very helpful in getting my service switched to another phone. Great customer experience.
- GTGary ThompsonJun 10, 20235.0Clean and cozy with knowledgeable employees
- VEVirginia EdensOct 1, 20195.0I came to Verizon store in Pennington gap needing to lower my bill .They was able to help me get a new phone pay off my husbands phone and lower my bill close to 40 dollars a month .
- JMJon MooreMar 15, 20195.0Great Verizon location. Always busy but the great staff here handle it with grace. Very knowledgeable, courteous staff. Drop by if your in the market for a new mobile device. You'll leave happy.
- JSJordan ShortNov 15, 20181.0Well I went here yesterday to get my pictures transferred over to the phone Verizon sent me as a warranty replacement after an hour of telling the gentleman that was helping me that I had tried those things wth no success at home I left no further along then when I walked in. I was highly disappointed in the lack of knowledge or help from this store and will avoid going back at all cost!
Frequently Asked Questions About Verizon
What services does the Verizon store at 41738 W Morgan Ave offer?
The Verizon store provides wireless sales consulting, phone upgrades including Apple iPhone, Samsung Galaxy, Google Pixel, and Motorola devices, Verizon plan assistance, wireless accessories, exclusive Verizon services, and the latest promotions.
What brands of phones can I buy at the Verizon store in Pennington Gap?
You can buy phones from brands like Apple, Samsung, Google, Motorola, LG, HTC, and Asus at the Verizon store.
What are the store hours for Verizon at 41738 W Morgan Ave?
The Verizon store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sundays from 12:00 PM to 6:00 PM.
Does the Verizon store require appointments for in-store services?
No, appointments are not required at the Verizon store; you can walk in or call for assistance.
What payment options are accepted at the Verizon store in Pennington Gap?
The store accepts American Express, Discover, Mastercard, and Visa credit cards.
Can I pick up online orders at the Verizon store?
Yes, the Verizon store offers in-store pickup services for your convenience.
Which nearby restaurants can I visit before or after shopping at Verizon?
Nearby restaurants include Charly's, Rooster's Pub, and Locals sandwich and coffee shop, perfect for grabbing a meal or coffee around your visit.
Is there a nearby pharmacy in case I need medical supplies when visiting Verizon?
Yes, Pennington Pharmacy is located nearby, so you can easily pick up prescriptions or health supplies during your visit.
Where can I find shipping services close to the Verizon store?
There is a UPS Access Point location nearby offering courier and delivery services for your shipping needs.
What entertainment options are available near the Verizon store in Pennington Gap?
Nearby entertainment options include Lee Theater for movies and Painting Outside the Lines Studio for art and museum experiences.