Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Norfolk, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 2019 Colley Ave.
Location
Hours
Reviews
4.7
624 reviews
5 stars
562
4 stars
11
3 stars3
2 stars2
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Taylor and other staff members received high praise for their exceptional customer service, being described as helpful, knowledgeable, and patient.
Staff Performance
Several employees, including Taylor, Anthony, and Ashleigh, were highlighted for their professionalism and ability to resolve issues efficiently.
Mixed Experiences
While many reviews were positive, there were also complaints about rude service and unprofessional behavior from some staff members, indicating inconsistency in customer experiences.
Store Management
Concerns were raised about mismanagement and unprofessional conduct from some managers, affecting the overall customer experience.
- SDSissy Deaton2 days ago5.0Great service by Taylor!
- LWLynn Waltz2 days ago5.0Mia was great!
- GSGary SJan 5, 20265.0The lady that helped me return my cable equipment was the nicest most courteous and professional person I have dealt with in a very long time. She was wonderful.
- TTTLMDec 21, 20255.0I use my phone for personal and business matters, so I dread upgrading my phone bc of past experiences with transfers. Taylor made the experience very seamless, efficient and he did it quickly. He listened and made recommendations based on my needs, not a sales quota. I appreciate the service!!
- LBLawrence BernertDec 4, 20255.0I have been an Amazon customer for years. Today Taylor Copeland gave me the most professional service I have received in all those years. Lawrence Bernert.
Frequently Asked Questions About Verizon
What types of products does Verizon at 2019 Colley Ave, Norfolk offer?
Verizon offers smartphones, tablets, wireless devices, tech accessories, connected devices, and Verizon home internet services.
What are the store hours for this Verizon location?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon offer in-store pickup for online orders?
Yes, they provide in-store pickup services.
How can I schedule an appointment or service at this Verizon location?
You can schedule an appointment via their website at https://wirelesszone.com/appointments/.
Which major wireless brands are available at this Verizon retailer?
Brands like Verizon, Apple, Samsung, Google, Motorola, and LG are available.
What services does this Verizon store provide?
They offer bill payments, new lines, upgrades, device activation, device financing, business accounts, internet, prepaid plans, and total mobile protection.
What nearby dining options are available near Verizon at 2019 Colley Ave?
Nearby dining options include Five Boroughs Restaurant (Mediterranean), Subway, Papa Johns Pizza, Nazef Char-Grill and Restaurant Lounge, Luna Maya (Tex-Mex), and Little Dog Diner.
Are there any notable electronics or mobile phone stores near this Verizon location?
Yes, RadioShack and another Wireless Zone, Verizon Authorized Retailer are nearby for additional electronic and mobile phone shopping.
What nearby services are available that could complement a visit to Verizon?
Nearby services include LabCorp for clinical labs, Dr. Morse at Tidewater Psychotherapy Services for mental health, and Garris Travel Service for travel needs.
How can I contact this Verizon store?
You can reach them by phone at +1 757-228-7253 or visit their website at http://www.wirelessnation.com.