Verizon

4.6
622 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Norfolk, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 2019 Colley Ave.

Location

Verizon
2019 Colley Ave, Norfolk, VA
23517, United States

Hours

Reviews

4.7
617 reviews
5 stars
555
4 stars
11
3 stars
3
2 stars
2
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Taylor, Mia, and Anthony, for their exceptional service, patience, and willingness to help.

Knowledgeable Staff

Customers frequently noted the staff's expertise and ability to answer questions effectively, making the experience smoother.

Positive Experiences

Numerous reviews highlighted positive experiences, with customers feeling satisfied and appreciated after their visits.

Mixed Reviews

While many praised the service, some customers reported negative experiences, particularly with specific staff members and management.

Efficiency

Several customers mentioned quick service and efficient problem resolution, particularly with phone upgrades and data transfers.
  • NS
    Nicole Stephanie
    3 days ago
    5.0
    Store manager Taylor at your Norfolk VA location is the best at his job
  • JB
    Jay Boogie
    3 days ago
    5.0
    Great service thank you Taylor
  • BJ
    Bradley Alphanso Reece Jr
    3 days ago
    5.0
    Taylor Copeland at your Colley Ave, Norfolk location is amazing at his job and I couldn’t ask for any better customer service… SO INFORMATIVE!
  • DS
    Daniella Sloane
    Nov 7, 2025
    5.0
    Best Verizon experience ever! The manager, Taylor was super nice, helpful & knowledgeable. Definitely recommend going here for all of your phone needs! Easy breezy lemon squeezey!🤗
  • CM
    Chira mire
    Oct 21, 2025
    5.0
    Taylor's the best service in help on getting transfers and upgrades to phones. Had an old one and he managed to get all my info and data of 6 years worth of stuff over and get a better deal than I was ever expecting. Helped with breaking down new plans, payments, and even things I should've been doing for years down. Peak 100% customer service and assistance here, kind, patient, and goes the extra mile for customers to get the best! Thank you! Definitely my best Verizon experience.

Frequently Asked Questions About Verizon

What types of products does Verizon at 2019 Colley Ave, Norfolk offer?

Verizon offers smartphones, tablets, wireless devices, tech accessories, connected devices, and Verizon home internet services.

What are the store hours for this Verizon location?

The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.