Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Norfolk for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
374 reviews
5 stars
230
4 stars
48
3 stars
24
2 stars
12
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of support.
Staff Knowledge
Several customers highlighted the knowledge and expertise of specific staff members, particularly in resolving technical issues and providing product information.
Store Environment
Customers reported varied experiences regarding the store environment, with some feeling welcomed and attended to, while others felt ignored or treated poorly.
Billing Issues
Multiple reviews mentioned confusion and dissatisfaction with billing practices, including unexpected charges and issues with promotions.
Overall Experience
Overall experiences varied widely, with some customers expressing satisfaction and loyalty, while others vowed to leave due to negative interactions.
- NHNathan HerringNov 11, 20251.0My wife and I went in to merge our accounts and upgrade our phones. The reps were unable to help us merge accounts and gave us a number to call. While my wife was on the phone trying to merge our accounts they upgraded my phone. But since it wasn’t in stock they have to ship it. After my wife was on the phone with customer service for over 15 minutes, the phone rep said we couldn’t merge accounts because there was an equipment upgrade on my account. The in store rep said she didn’t know and ”we were all learning together” what do I need to learn? I don’t work for Verizon. You should know this as an employee! Will never go back to this store.
- NANisha ANov 8, 20251.0I was promised three months free for switching. Guess who’s had TWO bills? I’m waiting on customer service to see what they can do but after reading other reviews, I’m not getting my money back.
- BPBart PhillipsNov 5, 20252.0I went in there to get my father-in-law's phone disconnected.Cause he passed away two months ago and it was really a pain trying to get things taken care of
- MHMike HopkinsOct 15, 20255.0iPhone 17 , series 11 I watch My wife loves her watch and daughter loves her phone. Wife loves the fact she can take picture through phone with watch my daughter needed a phone, my wife wanted a watch. It's not cracked and the screen turns on when she presses it, lol. Aaron was amazing, he went above and beyond to make sure everything worked as it should before my family left the store A++ all the help I received although the manager a tad bit rude to my liking. It was a amazing time would do again just steer clear of the manager
- JSJay SingamsettyOct 15, 20254.0The sales team is courteous and professional.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon location in Norfolk?
The Verizon store in Norfolk is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 10:00 AM to 5:00 PM.
What brands of smartphones and electronics does Verizon Norfolk offer?
Verizon Norfolk offers Apple, Samsung, Motorola, Google, Kyocera, and TCL products, including the latest 5G smartphones like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an appointment or order online for the Norfolk Verizon store?
Yes, you can schedule an in-store appointment or place an order online for pickup or delivery.
What delivery and pickup options does Verizon provide for online orders?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Does Verizon Norfolk accept different payment methods?
Yes, Verizon Norfolk accepts checks, debit cards, and mobile NFC payments. They do not require cash only.
What types of products and services are available at Verizon Norfolk?
You can find mobile plans, wireless internet plans, voice plans, Fios Internet plans, and products like business cell phones, mobile hotspots, tablets, and laptops.
What nearby restaurants are close to Verizon on N Military Hwy for a quick meal?
Nearby restaurants include Logan's Roadhouse (steakhouse and barbecue), Chipotle Mexican Grill, Burger King, Sonic Drive-In, and Sal's Famous NY Pizza, offering a variety of dining options before or after your visit.
Are there convenient shopping options near Verizon Norfolk?
Yes, ALDI USA supermarket and shopping, YCMC & Shoe City clothing and shoe store, and Kidtique children's and women's clothing store are nearby for your shopping needs.
What other service providers are located near Verizon for additional needs?
Nearby service providers include Liberty Tax Service for tax-related needs, Mariner Finance for financial services, and Cox Solutions Store for internet and telecommunications.
How can nearby food options like Firehouse Subs or Tasty Kabab enhance my visit to Verizon Norfolk?
You can enjoy a meal at nearby eateries like Firehouse Subs (sandwiches) and Tasty Kabab (African cuisine) either before or after shopping at Verizon Norfolk, making your trip more convenient and enjoyable.