Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Norfolk for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
378 reviews
5 stars
234
4 stars
48
3 stars
24
2 stars
12
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness and professionalism, while others were criticized for being rude or unhelpful.
Staff Knowledge
Several customers noted that some staff members were knowledgeable and provided excellent assistance, while others were described as uninformed or dismissive.
Store Experience
Customers reported varied experiences regarding wait times and store atmosphere, with some feeling welcomed and others feeling ignored or uncomfortable.
Billing Issues
Numerous complaints about billing practices, including hidden fees and miscommunication regarding promotions and contracts.
- MMM. M.1 day ago5.0Great service! Highly recommend this location.
- JEJordan EtheridgeDec 30, 20255.0I had a great experience at the Verizon store thanks to Maishly. She was professional, knowledgeable, and very patient in answering all my questions. She made the entire process easy and stress-free. Excellent customer service!
- JCJulia CarterDec 30, 20255.0Aaron worked so hard to me.so great.thank you so much!
- KWKamis WilsonDec 21, 20251.0AVIOD THIS LOCATION!! I went into this Verizon store to open a new account and purchase products. Instead of a straightforward service experience, I was questioned and quizzed on why I was opening an account and who I intended to purchase products for. The questioning felt unnecessary, intrusive, and made me uncomfortable. I understand basic verification questions, but this went beyond what was required to provide service and came across as interrogative rather than helpful. Because of this, the experience felt unprofessional and discouraging. Customers should not feel judged or pressured to justify their personal purchasing decisions when seeking service. After being told I would need to call a number for further assistance, I was told to have a nice day and left the store. A few minutes later, the employee came outside and approached my vehicle, asking if I wanted to come back inside for further assistance. Given that it had already been made clear that they were not going to assist me further, this interaction felt confusing and uncomfortable. Overall, the experience did not feel professional or welcoming. I hope this location reviews how customer interactions are handled, especially when it comes to limiting questions to what is actually necessary and respecting personal boundaries.
- NHNathan HerringNov 11, 20251.0My wife and I went in to merge our accounts and upgrade our phones. The reps were unable to help us merge accounts and gave us a number to call. While my wife was on the phone trying to merge our accounts they upgraded my phone. But since it wasn’t in stock they have to ship it. After my wife was on the phone with customer service for over 15 minutes, the phone rep said we couldn’t merge accounts because there was an equipment upgrade on my account. The in store rep said she didn’t know and ”we were all learning together” what do I need to learn? I don’t work for Verizon. You should know this as an employee! Will never go back to this store.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon location in Norfolk?
The Verizon store in Norfolk is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 10:00 AM to 5:00 PM.
What brands of smartphones and electronics does Verizon Norfolk offer?
Verizon Norfolk offers Apple, Samsung, Motorola, Google, Kyocera, and TCL products, including the latest 5G smartphones like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an appointment or order online for the Norfolk Verizon store?
Yes, you can schedule an in-store appointment or place an order online for pickup or delivery.
What delivery and pickup options does Verizon provide for online orders?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Does Verizon Norfolk accept different payment methods?
Yes, Verizon Norfolk accepts checks, debit cards, and mobile NFC payments. They do not require cash only.
What types of products and services are available at Verizon Norfolk?
You can find mobile plans, wireless internet plans, voice plans, Fios Internet plans, and products like business cell phones, mobile hotspots, tablets, and laptops.
What nearby restaurants are close to Verizon on N Military Hwy for a quick meal?
Nearby restaurants include Logan's Roadhouse (steakhouse and barbecue), Chipotle Mexican Grill, Burger King, Sonic Drive-In, and Sal's Famous NY Pizza, offering a variety of dining options before or after your visit.
Are there convenient shopping options near Verizon Norfolk?
Yes, ALDI USA supermarket and shopping, YCMC & Shoe City clothing and shoe store, and Kidtique children's and women's clothing store are nearby for your shopping needs.
What other service providers are located near Verizon for additional needs?
Nearby service providers include Liberty Tax Service for tax-related needs, Mariner Finance for financial services, and Cox Solutions Store for internet and telecommunications.
How can nearby food options like Firehouse Subs or Tasty Kabab enhance my visit to Verizon Norfolk?
You can enjoy a meal at nearby eateries like Firehouse Subs (sandwiches) and Tasty Kabab (African cuisine) either before or after shopping at Verizon Norfolk, making your trip more convenient and enjoyable.