Business Details
12515 Jefferson Ave, Newport News, VA
23602, United States
Certified by Verizon • Feb 22, 2026
(757) 898-0637
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Newport News, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.4
272 reviews
5 stars
222
4 stars
13
3 stars3
2 stars3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff members like Dennis, Vanessa, and Tamara, highlighting their patience and knowledge.
Negative Experiences
Several reviews mentioned rude or unhelpful employees, with specific incidents of poor service and lack of professionalism noted.
Billing Issues
Customers expressed frustration over unexpected charges and issues with promotions not being honored, leading to distrust in the store's practices.
Store Environment
Some reviews indicated a negative atmosphere, including long wait times and unprofessional behavior from staff.
- ATAlex & TejadaFeb 8, 20265.0Great service Brandon and Henry were very helpful. Thank you
- KKKatrinaJan 17, 20265.0Dennis is the best !
- BCBrian CatbaganDec 15, 20255.0Dennis provided amazing customer service, made sure we were taken care of, catching all the discounts and promos that could be offered, and left with a new upgrade in a reasonable time! Great person to represent the company!
- JHJordan HowardDec 11, 20255.0Dennis was great! Gave me just what I needed and was patient and listened. Gives everything to you straight without just trying to make a sell. Thanks Dennis!
- A강국명Dec 5, 20251.0so.rude.and poor service..
Frequently Asked Questions About Verizon
What types of products does Verizon at 12515 Jefferson Ave offer?
Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands are available at this Verizon authorized retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessories brands such as Casemate, Otterbox, and Tech21.
What services can I get at this Verizon store in Newport News?
You can get services such as new lines, upgrades, new devices, accessories, and Fios Home Internet at this location.
What are the store hours for this Verizon Authorized Retailer?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I pick up my online order in store at this Verizon location?
Yes, the store offers in-store pickup for orders.
What payment methods are accepted at this Verizon store?
Accepted payment options include American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is the Verizon store located near any popular dining options?
Yes, the store is near several dining options such as Five Guys, Firehouse Subs, Donatos Pizza, Smallcakes Newport News bakery, and sweetFrog Premium Frozen Yogurt.
Where can I go for beauty and grooming near the Verizon store?
Nearby beauty and grooming options include Pigtails and Crewcuts hair salon, Nail Boss nail salon, and Ideal Image Newport News medical spa.
Are there any fitness or wellness centers close to the Verizon retailer?
Yes, Orangetheory Fitness Newport News gym and Prime IV Hydration and Wellness spa are located nearby.
How can I contact the Verizon store in Newport News for inquiries?
You can reach them by phone at +1 757-898-0637 or email at WeCare@victra.com for any questions or support.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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