Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Newport News, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
262 reviews
5 stars
213
4 stars
12
3 stars3
2 stars3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members like Vanessa, Tamara, and Desiree, highlighting their ability to solve problems and provide excellent service.
Mixed Experiences
While some customers had positive interactions, others reported rude or unhelpful service from certain employees, leading to frustration and dissatisfaction.
Long Wait Times
Several reviews mentioned long wait times for service, with some customers feeling neglected or ignored during their visits.
Billing Issues
Customers expressed concerns about unexpected charges and billing discrepancies, leading to distrust in the store's practices.
Product Knowledge
Some staff members were noted for their expertise and ability to assist with technical issues, while others were criticized for lacking knowledge.
- VGVia GoodeNov 15, 20255.0Dennis was awesome! He was very patient and very helpful. Courteous and respectful and friendly, as well. Would highly recommend anyone looking for a phone or service to go see Dennis
- MTMe TooNov 5, 20255.0Brendan is awesome, knows his stuff!
- AHAmanda HamptonOct 12, 20255.0Brendan was s great help.
- NCNickolas ClineJul 16, 20255.0Dennis provided outstanding support and expertise while simultaneously helping another customer with the same level of excellence. I was waiting for my phone to transfer so he started helping someone else as well (I told him to) and he was able to help us both at the same time
- TTThings of ThingsJul 14, 20255.0We were having troubles at every other Verizon with getting wifi, but my husband went into this one and Dennis was so funny, amazing, and helpful!!! Probably one of the best experiences I’ve ever had if not the best at a Verizon give this man a raise and thank you for helping us with the wifi when the website wasn’t working and being so helpful:)
Frequently Asked Questions About Verizon
What types of products does Verizon at 12515 Jefferson Ave offer?
Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands are available at this Verizon authorized retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessories brands such as Casemate, Otterbox, and Tech21.
What services can I get at this Verizon store in Newport News?
You can get services such as new lines, upgrades, new devices, accessories, and Fios Home Internet at this location.
What are the store hours for this Verizon Authorized Retailer?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I pick up my online order in store at this Verizon location?
Yes, the store offers in-store pickup for orders.
What payment methods are accepted at this Verizon store?
Accepted payment options include American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is the Verizon store located near any popular dining options?
Yes, the store is near several dining options such as Five Guys, Firehouse Subs, Donatos Pizza, Smallcakes Newport News bakery, and sweetFrog Premium Frozen Yogurt.
Where can I go for beauty and grooming near the Verizon store?
Nearby beauty and grooming options include Pigtails and Crewcuts hair salon, Nail Boss nail salon, and Ideal Image Newport News medical spa.
Are there any fitness or wellness centers close to the Verizon retailer?
Yes, Orangetheory Fitness Newport News gym and Prime IV Hydration and Wellness spa are located nearby.
How can I contact the Verizon store in Newport News for inquiries?
You can reach them by phone at +1 757-898-0637 or email at WeCare@victra.com for any questions or support.