Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Newport News, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 12430 Warwick Blvd.
Location
Hours
Reviews
4.8
2,114 reviews
5 stars
1,944
4 stars
56
3 stars25
2 stars15
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, especially Jeff, Gurdeep, and Ashleigh, received high praise for their professionalism, knowledge, and helpfulness.
Knowledgeable Staff
Customers frequently noted the staff's expertise in product knowledge and their ability to assist with various issues.
Long Wait Times
Several reviews mentioned long wait times in the store, leading to frustration among customers.
Positive Experiences
Many customers reported positive experiences, highlighting the patience and thoroughness of the staff during their visits.
Mixed Reviews on Verizon
While staff received commendations, some customers expressed dissatisfaction with Verizon's overall service and policies.
- TWTimothy “Tim” WhitlockNov 17, 20255.0Gurdeep was very patient to work with for upgrade and transfering data which took long and he waited after shift
- JSJo Ann StalterNov 13, 20255.0Gurdeep was very gentle humble and he helped me out to optimize my phone call setting we’re my calls goes straight to voicemail he is very knowledgeable person. I came to this store earlier their was a girl name heather she was not helpful Thanks
- RSRichard ShannonNov 11, 20255.0Gurdeep was very kind patient and thoughtful. After numerous unsuccessful calls and visits to Verizon stores he resolved our problems. He is a valuable asset to the Verizon Team !
- WEWilliam EgglestonNov 3, 20251.0I can't even get reception in my own home and you still want to charge me 221 dollars for a monthly phone bill. Their Unlimited plan IS NOT Unlimited more like Limited use Limited data wanna have a 4 hour phone call with a loved one it's gonna cost you seriously a completely legitimate scam
- LPLorene Pinto-JohnsonOct 29, 20252.0Gurdeep removed the viruses from my phone. I also want to state that he was rude and very abrupt with me while working on my phone. He told me that if he was not able to remove the viruses from the phone, then I would have to buy a new phone. What he may have in IT experience, he lacks in customer service.
Frequently Asked Questions About Verizon
What products and services does Verizon at 12430 Warwick Blvd offer?
Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service.
What are the store hours for Verizon on Warwick Blvd?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Verizon provide in-store pickup for orders?
Yes, Verizon offers in-store pickup service.
Can I schedule an appointment online for Verizon services?
Yes, you can schedule an appointment online at https://wirelesszone.com/appointments/.
Which wireless carriers and brands are available at Verizon on Warwick Blvd?
You can find Verizon network products, including Samsung, Apple, Google, Motorola, LG, and more at the store.
Does this Verizon location provide 5G service?
Yes, Verizon offers the latest devices with Verizon network coverage, including 5G service.
What types of accessories can I buy at Verizon on Warwick Blvd?
The store offers a wide range of accessories including phone cases, screen protectors, charging cables, car chargers, wireless chargers, Bluetooth headphones, and more.
Are there any food options near Verizon at 12430 Warwick Blvd?
Yes, customers can visit nearby dining places such as Asian Grill, Plaza Azteca, and 5 Star Pizza for meals before or after their visit.
Where can I find other tech or repair shops near Verizon on Warwick Blvd?
Nearby tech-related options include Discount Electronics Repair for electronics and computer repair services.
What are some nearby places for health and wellness around Verizon's location?
Customers interested in health and wellness can visit Health Haven, Glendale Pharmacy, and Riverside Primary Care Hidenwood close by.