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Brand Certified

Verizon

4.8
(2139 reviews)

Business Details

(757) 595-7952
http://www.wirelessnation.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Newport News, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 12430 Warwick Blvd.

Location

Verizon
12430 Warwick Blvd, Newport News, VA
23606, United States

Hours

Reviews

4.8
2,139 reviews
5 stars
1,964
4 stars
57
3 stars
25
2 stars
15
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for their helpfulness, professionalism, and patience, particularly highlighting individuals like Gurdeep, Heather, and Jeff.

Knowledge and Expertise

Many reviews noted the staff's extensive product knowledge and ability to resolve technical issues effectively.

Wait Times

Several customers expressed frustration with long wait times and understaffing during busy periods, impacting their overall experience.

Overall Experience

Despite some complaints about wait times, the majority of reviews reflected a positive experience with staff assistance and service quality.
  • KK
    Kathy D Keesee
    Feb 12, 2026
    5.0
    I came in moments ago cause my phone wouldn't ring and I had the other person on phone waiting for me to answer. Anyway Ms Heather came to my rescue. Although it was a simple fix she was very accommodating and I appreciate that. Customer service is so much needed in a society that is not so kind. Thank u Ms Heather
  • WB
    William Blackwell
    Feb 5, 2026
    4.0
    Customer service rep was very helpful.
  • KN
    kate nugent
    Jan 26, 2026
    5.0
    We needed to switch five phones from T-Mobile to Verizon and had trouble with the two we had to activate for family members on the West Coast. Heather was able to resolve the issues with the activations and get both phones up and running with very little trouble. The customer service this location provides is top notch and I can recommend them easily.
  • MJ
    Michelle Jordan
    Jan 26, 2026
    5.0
    Associate Heather was awesome with her customer service. She managed the customers with professionalism even when working by herself. She was able resolve an issue that I have been dealing with for 3 months. Thanks a bunch and keep up the great work!
  • AA
    AbyssIIIVIIX
    Jan 23, 2026
    5.0
    Jake was awesome. great help and very informative

Frequently Asked Questions About Verizon

What products and services does Verizon at 12430 Warwick Blvd offer?

Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service.

What are the store hours for Verizon on Warwick Blvd?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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