Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Newport News, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 5030 Mercury Blvd.
Details
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
154 reviews
5 stars
127
4 stars
9
3 stars2
2 stars
3
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff, particularly highlighting individuals like Terrez, Marquis, and Eluxus for their exceptional service.
Inconsistency
Several reviews noted inconsistent customer service experiences, with some employees being described as rude or unhelpful, leading to frustration among customers.
Store Environment
The store was frequently described as clean and welcoming, contributing positively to the overall customer experience.
Communication Issues
Customers reported problems with communication regarding orders and services, leading to confusion and dissatisfaction.
- JDJessica DunlapNov 18, 20252.0I went to this store because the one closer to my home is always busy, regardless of the time of day. The first time I was in, it was ok! There was an incredibly helpful, sweet, older woman that was very informative and made sure we got the best deal. They ended up not having the phone I wanted in-stock and I agreed to have it ordered in and would come back when it was in. I was told I would be getting a call when it was delivered so we could take care of payment and setting the new phone up. That didn’t happen. I had a link sent to my phone with the tracking and delivery, and the entire afternoon went by with no call. I ended up going in to get it paid for and set up. The gentleman didn’t get up when I walked in. He yelled from the back of the store a half-hearted greeting and I had to walk all the way back to him. Never once got out of his chair. Was on his phone the entire time. Was super short and rude. He had almost no idea what he was doing, or needed to do. There was a younger woman there, that was lovely, that had to get my phone from the back and walk him through the entire process of updating my phone, all while taking care of 3 other customers that had walked in after me. He didn’t greet them, either. Didn’t try to help his co-worker—NOTHING. The whole 15 minutes I sat for the software update on the new phone, he sat on his phone, sounded like he was watching Tik Toks, and made zero attempt to make any kind of conversation. The whole interaction just put a bad taste in my and my husband’s mouth. I guess I can see why people would rather just wait in line at the other Verizon in Hampton. If you’re busy, I get not being able to be super chatty. But I was the only person in there and the other customers took about 5 minutes for the woman to help. The women were great. The man was unprofessional. 100% will just be going to the Hampton location and waiting in line.
- CFCarnell FulmoreNov 10, 20255.0Kiera was amazing !!! Cortez was real as it get !!! Best Verizon experience
- DADianna AllenSep 27, 20255.0I was having a major issue with my phone and these three were more than happy to help and got it taken care of …. Great job !!!!
- DPdashawn parkerMay 23, 20205.0Levar helped me out with my new phone. He had the s20 I wanted. He was really helpful. He helped me out with everything I needed. Nice store
Frequently Asked Questions About Verizon
What products and services does Verizon at 5030 Mercury Blvd offer?
Verizon at 5030 Mercury Blvd offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for both consumers and businesses.
What are the store hours for Verizon at 5030 Mercury Blvd?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon at 5030 Mercury Blvd provide in-store pickup services?
Yes, Verizon offers in-store pickup for items purchased online or reserved in advance.
Which wireless carriers and brands does Verizon at 5030 Mercury Blvd support?
The store supports Verizon network coverage including 5G service and offers brands like Apple, Samsung, Google, Motorola, and LG among others.
Can I make bill payments and activate new devices at Verizon in Newport News?
Yes, the store provides services including bill payments, new line activations, upgrades, device activation, and device financing.
How can I schedule an appointment or service at Verizon on Mercury Blvd?
You can schedule appointments via the website https://wirelesszone.com/appointments/ or use the My Verizon app for quick scheduling.
Is Verizon at 5030 Mercury Blvd accessible for customers with disabilities?
Yes, the location has a wheelchair-accessible entrance for customers with mobility needs.
What dining options are available near Verizon at 5030 Mercury Blvd?
Nearby dining options include Starbucks for coffee, McDonald's and Taco Bell for fast food, and Mandarin Gourmet for Chinese cuisine, great for grabbing a meal before or after your visit.
Are there any shopping centers near Verizon in Newport News for additional errands?
Yes, Newmarket Shopping Center and the Plaza at Newmarket Shopping Center are close by, offering a variety of retail stores and services for convenient shopping.
What other mobile phone stores are near Verizon at 5030 Mercury Blvd in case I need alternative options or repairs?
Nearby mobile phone stores include A-Z Phone Repair and Cricket Wireless Authorized Retailer, which can assist with repairs or alternative wireless service needs.