VCA Boulevard Animal Hospital

4.6
388 reviews

About

VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & KennelsVCA Animal Hospitals
For over 30 years, VCA Boulevard Animal Hospital has been providing quality medical care to dogs and cats in our community- Newport News, Hampton, Yorktown, Poquoson, and the rest of the Tidewater Area. We know how much your pets have enriched your life, and we strive to preserve that bond by providing the best veterinary care. We have a reputation for excellence and innovation in our field and provide the best treatment in addition to a nurturing and inviting environment for your companion. With our medical/surgical capabilities, on-site laboratory, and pharmacy we provide a wide range of services from wellness checks to treatments for injured or ill pets. Your pet will experience quality care and create an everlasting bond with our team.

Location

VCA Boulevard Animal Hospital
12620 Nettles Dr, Newport News, VA
23606, United States

Hours

Reviews

4.6
388 reviews
5 stars
311
4 stars
41
3 stars
7
2 stars
3
1 star
26

What are people saying?

AI-generated from recent customer reviews

Pricing Concerns

Many customers expressed dissatisfaction with the high prices for services and products, feeling they were overpriced compared to other veterinary clinics.

Staff Competence

While some reviews praised the staff for their friendliness and care, others reported unprofessional behavior and a lack of knowledge from certain team members.

Appointment Availability

Customers frequently mentioned difficulties in scheduling appointments, particularly for urgent care, with long wait times and limited availability.

Compassionate Care

Several reviews highlighted the compassionate and caring nature of the staff, especially during difficult times, such as end-of-life decisions for pets.

Mixed Experiences

Overall, customer experiences varied widely, with some expressing loyalty and satisfaction while others reported significant frustrations with service and communication.
  • CB
    Catherine Barnard
    5 days ago
    5.0
    I have used Boulevard Vet since I moved to the area 21 years ago. The vets are very friendly and listen to all of my worries and are amazing with my cats. They were amazing with my last dog. Dr. Lyons is our current vet and we love her!
  • CK
    Corgis and Kiddos
    Oct 19, 2025
    4.0
    The prices do seem pretty high and i may look for a new vet when my pet is due for their next annual. I also specifically asked if the recheck for a reevaluation after 2 weeks from starting a 2-week only antibiotic would be cheaper and was told yes because it was a recheck. It was still $100 (the same as a regular appointment) when we returned; had i known the actual price I wouldn't have bothered with getting my pet looked at again as they were by then completely fine. The vet I've seen each time is super nice and accommodating. We do seem to wait a fair bit past our appointment time each time I've gone. And when you do go back, you may talk to the vet tech but then wait quite a bit longer for the vet. They do give an estimate to sign before doing any work/seeing the vet. The price for the same annual with my previous vet is about double here and that was with me declining the optional fecal exam that was another $150. Also they dont have appointments readily available. My pet needed to come in for an infection and I was told their soonest appointment was like 5 weeks later but I could go on a wait list for cancellations. I've never had a vet who couldn't see my pets same day (or at the very least the next day) as a sick appointment.
  • JC
    JENNIFER Cimino
    Aug 2, 2025
    5.0
    I always have a positive experience at VCA! The staff is friendly and compassionate. Been with them since 2015.
  • DL
    Dee Lovell
    Jul 21, 2025
    1.0
    We came in today for a new patient visit. From the start the staff was very stand offish. We arrived at 1:50 for a 2:30 appointment. Completed all of the paperwork and waited. About 2:30 2 other people came in and were taken back for appointments. The older lady came from the back and said they are running behind. This is now 2:50. I asked why everyone else after me has been seen and I am still waiting. She said she spoke to the other techs about this. Never an apology or an explanation. So at 3:00 I gathered my animals and left. Very unprofessional.

Frequently Asked Questions About VCA Boulevard Animal Hospital

What types of pets does VCA Boulevard Animal Hospital care for?

VCA Boulevard Animal Hospital provides medical care primarily for dogs and cats.

What are the operating hours of VCA Boulevard Animal Hospital?

The hospital is open Monday to Friday from 7:30 AM to 6:00 PM and on Saturdays from 7:30 AM to 1:00 PM. It is closed on Sundays.