Geek Squad

Reviews

• AW

  Andrea Williams

  Aug 14, 2019
  1.0
  Went to Newport News location to ask questions about having a door bell installed, the salesman had us take a seat then waited on other people in line before stating that they have no one to work in the field until September. Why make us wait a half hour for that, wont be doing any business with them
• GN

  G Nemo

  Dec 2, 2018
  1.0
  Biggest mistake of my electronic repair life and yours too if you need to get an item repaired!! Go someplace else. Needs 0 stars! I had to make a 'reservation' time to pick up my equipment, when I arrived 10 minutes early, the time was not honored. Three other people were in line with reservation times that also were not being honored. Three techs were at the counter. Geek Squad had previously sent me numerous texts and messages saying my 2 items were ready and I must have a reservation to pick up - which I had made. After waiting in line 30 minutes past the reserved time, I was then told only one item had been fixed after the guy fiddled with the laptop for several minutes. Another tech came over and said there was an issue with the mouse and keyboard. He then said that they had called me about the laptop. They had not called or they had left a message on a wrong number, I tried showing them my phone history for when they said they called, and also the multiple texts and emails showing that they had notified me both items were ready for pick up. The tech began arguing with me and said he witnessed another tech call, that I was calling him a liar and then told me he was 'done' with me. At this point, I was upset that they wouldn't acknowledge their mistake and their total lack of professionalism. I asked for the manager. A girl with red hair from customer service then came over to say within my hearing about how she's done with all us rude customers - like they are not to blame for any of it. Rude is providing terrible service with attitude and thinking the customer has to accept it. It took over 30 minutes for a manager to show up. While I waited I attempted to call customer service and was just routed back to Geek Squad. All ththe manager did was go through the motions. The manager said that they had called, and I tried to show him the phone history but he said he wasn't interested. I tried showing him the messages which identified the items were ready for pick up and he told me it doesn't mean their repaired!! Oh and the issue they had not fixed...we brought it in because the laptop would not boot up after a failed Windows 10 update. It would start to boot then stop. You could press keys and move the mouse but the start wouldn't complete. However, after they looked at it, they said the keyboard and mouse were broken, although they had been working fine before we dropped them off.
• SS

  Swift

  Mar 31, 2018
  5.0
  The Best. High standards.

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