Best Buy

Reviews

• JN

  Jessica Neeley

  2 days ago
  3.0
  While they might have what you're looking for, their customer services lacks heavily. We stood in line for over 5 minutes, while people chatted at the registers and wandered around. When we asked if someone could help us, they said "yeah just one second" and then continued to chat. Jusaih, however, was extremely helpful and came right over and checked us out without any prompting, he was polite, fast, and kind to boot. Great job, Jusaih, you deserve a raise!
• NH

  Nicholas Holland

  5 days ago
  4.0
  Good customer service and knowledgeable employees.
• WH

  Willie Hamilton

  Feb 13, 2026
  1.0
  This is an isolated incident. I've been shopping at this particular bestbuy for over 20 years and yesterday was a one star experience. I bought a PS5 online, upon picking it up I noticed the seal was broken. I questioned the seal break and a employee overly convinced me that the seals always break. When I got home and unboxed, the stand was missing. Obviously another customer or the store had already unboxed system, yet sold it at retail price versus "open-box". I took it back to the store and instead of the manager understanding my slight frustration of being deceived, he got a attitude as if I were in the wrong when all I wanted to hear was there was a mistake made.
• RM

  Robbin McFadden

  Feb 3, 2026
  1.0
  I ordered an item on Dec 31, 2025, it was to be delivered to the store on Jan 8, 2026 for pickup..It is now February 3, 2026 and item still not received.I have called home office, they stated this would be escalated and still have not received product.I am very disappointed in Best Buy.
• TL

  Tecla Lee

  Jan 22, 2026
  2.0
  I went in looking for a work laptop I know nothing about computers. I figured I’d walk around and browse to see if anything caught my eye but I like I said I know nothing about computers. When a customer is walking around in circles that’s usually around the time 1 of the 6 or so people I saw walking around twiddling their thumbs should offer help to a customer who’s walking around clearly lost but I had to ask one of them for help. I feel like if you see a customer walking around not knowing what they’re looking for; if everyone isn’t busy someone should have offered me help, why did I have to ask? When I did ask he sent me on my way instead of showing me and offering me information.

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