Best Buy

Reviews

• RR

  Randall Ridgley

  Dec 30, 2025
  1.0
  Good luck finding anyone working here other than the checkout and LP/Greeter. After 5-10 minutes walking around the back looking for product/workers, I went back up to the greeter, who said he'd send someone back to help out. After another 5 minutes, I chose to cut my time losses and left the store, informing the greeter on the way out that nobody ever showed up. Dave yourself a trip to this location and maybe try another Best Buy, or just go with online shopping instead.
• BG

  Barbara Garner

  Dec 28, 2025
  1.0
  I recently purchased a remote start with install. During install, technician called to say I would need to purchase new key as key was not an original (which it is). Have been calling for days to get this straight and no one returns calls. When calling Best Buy, am told the only way to speak with store manager is to go to the store. Was basically told by 3 different help representatives that my best option is to go make a scene at the store in order to get help.
• VD

  Viah DeVries

  Dec 26, 2025
  1.0
  Very disappointing experience with Geek Squad. On December 13, we brought our son’s gaming PC in for repair. After a week, Best Buy sent it to the manufacturer. We received almost no updates, and later were told the PC was damaged during shipping and now needs additional parts. When we went to the store to ask about responsibility, the Geek Squad employee we spoke with was rude and defensive, and the manager said Best Buy was not responsible, blaming the shipping company. The PC was fine when we dropped it off and was damaged while under Best Buy’s care. The lack of communication, refusal to take accountability, and poor customer service were very frustrating. We expected better.
• MH

  Martia Holloway

  Dec 23, 2025
  5.0
  Listen Best Buy took their time today and I do mean time to help with a purchase for my son. They even took time to explain things to my mother as well about her account. Cynthia was amazing she did everything in power to get my item and we got it. Allen the manager was amazing as well. Just good customer service the day before Xmas eve says a lot.
• BM

  Bianca - Computer & Data Scientists MScS

  Dec 14, 2025
  2.0
  Update - I had to return to the store for the 3rd time because the laptop I picked up was a 14 inch not a 16inch. I had to spend an extra $213.00 for what was available. Kathy was very nice & customer service as well as the store mgr. This has been an expensive inconvenience. Update: I went to the Jefferson store this morning to explain my experience with the incorrect purchase. Arthur at customer service was extremely professional and courteous except one thing. I asked to speak to the store manager to resolve. It wasn’t good to hear Arthur mentioned to me that the store manager wanted to know what did I want the manager to do for me. That was very unpleasant. Arthur looked in the system to see if the laptop I requested yesterday was available in Williamsburg. I was showing that it was. Arthur stated in his system it wasnt available, however it still showed “1” left yesterday which is why Aiden suggested I pick up the laptop from Williamsburg. Today it also still showed 1 laptop left in Williamsburg on the website. The store manager took time to look into my issue & help get another laptop that was available & $50.00 extra. I offered to pay the extra however the store manager declined. I also asked the manager if he could contact Williamsburg store & he stated he couldn’t. Aiden also mentioned this yesterday & stated that they do not have a phone number. I will contact Best Buy to confirm this. The mgr did mention copilot as a processor Microsoft Co Pilot is not a processor - it is an AI assistant. The Intel core 7 is single core & Ryzen is multicore processor good for AI & my programming & other needs. If I need to return I will. I know the manager may not understand the techs of processor but he was very courteous, kind & handled the situation very professionally. I needed a new laptop today - My Envy no longer works & I wanted something similar. The laptop that I wanted was “HP - OmniBook X Flip 2-in-1 16" 2K Touch-Screen Laptop” that I saw online. I spoke to Aiden who was very nice & has great customer service. Aiden was nice enough to show me the flip of the laptop on display to make sure I purchased the correct one. Aiden also showed me the different displays between laptops. When I get to the register, I confirmed on the display screen the laptop was the exact laptop I requested. Unfortunately this location did not have this item. Aiden suggested I purchase the item at this store & pick the item up at the Williamsburg store 15 mins away. It was extremely windy & cold. Williamsburg only had 1 left so I purchased the item at NN store & drove to Williamsburg to pick up the laptop. When I returned home & opened the box, the laptop was not what I asked for with Aiden. The laptop I picked up was “HP - OmniBook 5 - Copilot+ PC - 16" 2K OLED Touch-Screen Laptop” I only knew that by looking up the model # on the laptop. The receipt doesn’t indicate the type of laptop that was purchased only the price. When I checked my order history via email it confirms the wrong order was placed. Both laptops have the same price & this is a 3 day deal I do not want to miss. The laptop that I requested is still available at Williamsburg as of right now. I have to take another trip tomorrow to both stores to resolve this. I hope the laptop is still available. This is an inconvenience for me since I live 35 minutes away from Williamsburg.

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