VCA Amherst Animal Hospital

Reviews

• IW

  Iesha Ware

  Nov 3, 2025
  1.0
  I was really looking forward to our first vet visit, but unfortunately, it was not the positive experience I hoped for. I brought in my new puppy, who came from a pet store, and instead of being supportive or understanding, the staff seemed judgmental about where he came from. The vet kept pointing out that he “lacked confidence” and that I needed to enroll him in puppy classes right away. While I understand that socialization is important, the way it was presented felt more like criticism than advice. I left feeling discouraged rather than reassured or guided. For a first-time visit with a young puppy, I expected a warmer, more encouraging approach. I want what’s best for my puppy, but I wish the staff had shown more empathy and offered constructive guidance instead of making me feel like I was doing something wrong from the start. So I will not be going back.
• CA

  Christine Adams

  Oct 3, 2025
  5.0
  A little pricey, but worth it!
• DB

  Dennis Beeton

  May 29, 2022
  5.0
  Excellent professional service, expert care and health management.
• LR

  Lindsay Raasch

  Apr 28, 2016
  1.0
  I adopted my dog from the Amherst Animal Shelter (who are fantastic) and work with the Amherst Veterinary Hospital to get adopted pets spayed and neutered free of cost to the adoptee. I am giving the hospital itself a 1 star rating instead of a 0 star rating purely for the fact that my dog is alive, and because SO FAR she does not have an infection that I can see from her spay surgery, however I will be taking her to a different, more competent vet tomorrow to be absolutely sure of that. The morning I picked my dog up from the shelter after her surgery, I was informed of 2 things. One being that my dog was spayed while in heat (risky, but fine) & the second being that she was gotten out with a pole that morning due to her being "growly." Now, I am no veterinarian by any means, but I don't believe anyone working in any kind of animal related field should be put off by the nature of an animal due to the field that they are in. Of course she was growly and upset, she was in an unfamiliar place and had just had her insides gutted by some idiot who didn't even know how to do a clean stitch job. Hell, I'd be pretty "growly" as well. The incompetency doesn't stop there. I have hand written on her notes upon release from the vet that there was no health check done that morning before she left (how negligent can you be?!). Even worse, they have written on her release papers that they skipped her evening health check the previous night after she had been spayed that day for the same reason. So I am questioning now whether anyone ever even took a second glance since they carried her out of the exam room after her intial surgery. The fact that I was provided ZERO post op care instructions, with no information whatsoever other than "it went fine" actually comes into play now as she is 4 weeks post op, and has a full set of stitches and the healing process has not progressed as far as it should (resulting in me taking her to a better vet). I was also told pre-surgery that there is a fee that I would have to pay should they find that she was in heat. I was billed for nothing, which raises the question for me, were they in THAT much of a hurry to get this "growly" dog out of there that they apparently, despite years of education, experience, and practice, could not handle? While I was originally thrilled with the fact that the total cost of ($281.50) was waived due to adopting from the Animal Shelter, I now wish that I had just paid the money out of pocket and had her taken to a more attentive, caring staff with a better understanding of animals mentally and physically. It would have taken 5 minutes for them to do a health check, they are LUCKY that she is healthy and fine to date. Those 5 minutes lost could have gone one way or the other, she was in HEAT. She could have had an infection, and even if her incision WAS fine even WITHOUT a health check, the horror of the mental stress that they put my previously abused dog through because they couldn't get their wits together to handle her correctly could have cost her a lot more, including her life. I will NEVER let one of my animals anywhere near this dimwitted animal hospital again. You guys seriously need new kennel attendants/technicians with some brain power, some heart,, and most of all some patience because anyone who truly has a heart for animals knows that patience and understanding are key especially in a new situation for the animal itself. Absolutely awful. I sure wish I could say the same things about mine and my dog's situation as the other review on here. However, in that kind of environment, shouldn't everyone be able to say that the vet "truly cared" about their pet?

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