Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Midlothian, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
299 reviews
5 stars
265
4 stars
12
3 stars3
2 stars0
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Lorenzo, Ashley, and Choice.
Store Cleanliness
The store was frequently described as clean and well-organized, contributing to a positive shopping experience.
Staffing Issues
Several reviews highlighted long wait times due to understaffing, with customers expressing frustration over having to wait for service.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about misleading information regarding discounts and charges, leading to dissatisfaction.
Product Knowledge
Customers appreciated the staff's product knowledge, which helped them make informed decisions about their purchases.
- MTMel TeraNov 5, 20255.0The store is clean and well laid-out. Katie is a genius! She helped me with every aspect of my iPhone purchase! I cannot speak more highly of her and Jesse and Mary Jones. Great team!!
- JPJ “Jay” PSep 16, 20251.0A Victra boss is telling their guys to knock on doors at 9PM to sell home phone lines (after having cancelled mine with them 15 years ago). It's putting sales reps in a terrible situation. If it's not the store manager (hopefully not) initiating this, they need to know what's going on and set it straight. First time in decades with the company someone comes unsolicited to the door, and it's 9PM at that? Talking about my account? That is actually unsafe for the employees. Please do not do that so them. Verizon corporate needs to monitor Victra better, because according to a rep I just spoke with at their call center, a supervisor advised they wouldn't authorize this, especially since they don't allow call backs after 8PM. Uphold your agreement as a third party retailer and treat your people, and the public, better, please.
- DFDede FoersterJul 29, 20255.0Laurenzo was great and made the transfer so easy for me. I thought I was going to have to reinstall all my apps. I was thrilled when ALL apps transferred over. LOVE my new phone!
- JJJohnnyJul 28, 20255.0When you call them, how do you get to the store directly? It sends me to a call center immediately.
- LDLawrence DisbrowJun 17, 20254.0My Verizon associate was Lorenzo, at the Chattanooga shopping center, he made the whole process of changing my plan and purchasing two new phones easy. Lorenzo was very patient, informative and a good conversationist. We are happy with our purchase and our continued service with Verizon.
Frequently Asked Questions About Verizon
What services and products does the Verizon store in Midlothian, VA offer?
The Verizon store offers wireless devices like phones, tablets, smartwatches, mobile broadband, accessories, and device protection, along with services including new lines, upgrades, new devices, accessories, and Fios Home Internet.
What are the store hours for the Verizon store in Midlothian?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Where is the Verizon store located in Midlothian, VA?
The store is located at 12221 Chattanooga Plaza, Suite 10, Midlothian, VA 23112, USA.
What payment options are accepted at the Verizon store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store offer in-store pickup for orders?
Yes, the store provides in-store pickup services.
What brands of devices and accessories does the Verizon store carry?
The store carries brands including Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Can customers get their electronics recycled at the Verizon store?
Yes, the store offers electronics recycling services.
What other stores are located near the Verizon store in Midlothian where customers can shop or dine?
Nearby options include Great Clips for hair services, Chili's Grill & Bar for American dining, RadioShack for electronics, and Chick-fil-A for fast food.
Are there nearby food places where Verizon customers can grab a meal before or after visiting the store?
Yes, customers can visit Chili's Grill & Bar, It's Just Wings, Chick-fil-A, Top's China, and Penn Station East Coast Subs nearby for various dining options.
Where can customers find beauty and personal care services near the Verizon store?
Customers can visit Great Clips for haircuts, Day Nails & Spa, and Five Star Nails for nail and cosmetic services nearby.