Verizon

3.7
315 reviews
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Business Details

15617 Wc Commons Way, Midlothian, VA
23113, United States
(804) 379-1454
https://www.verizon.com/stores/details/virginia/midlothian/westchester-commons-331208
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About

Cell Phone StoreElectronics Store
Visit our store at Midlothian for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
15617 Wc Commons Way, Midlothian, VA
23113, United States

Hours

Reviews

3.6
189 reviews
5 stars
93
4 stars
26
3 stars
14
2 stars
6
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Toney, Nikki, and Aidan.

Long Wait Times

Numerous reviews mentioned long wait times for service, with some customers expressing frustration over being left unattended for extended periods.

Billing Issues

Several customers reported problems with unexpected charges and billing discrepancies, leading to dissatisfaction with the store's handling of accounts.

Mixed Experiences

While some customers had positive experiences, others reported poor service and unprofessional behavior from certain staff members, particularly the store manager.

Store Environment

The store was noted for being clean and well-organized, but some customers mentioned a lack of seating for waiting customers.
  • KP
    Kimberly Parker
    Oct 24, 2025
    5.0
    I had a wonderful experience with Hunter and Brennan and I believe Connor?! Anyway, your Staff there were kind, professional and made sure I left with my new phones satisfied. I highly recommend this location.
  • JS
    John Saba
    Oct 21, 2025
    2.0
    Dealing with Verizon is hit or miss, you can tell the quality is way down over the years, and they make you wait forever just to not know what they have to do when you ask an account question. It was so bad I went to Tmobile
  • CB
    charles browne
    Oct 14, 2025
    1.0
    This location added line protection to the tune of 68 dollars a month which I never signed up for and told them I never wanted. THE ASSOCIATE MUST GET A KICKBACK FOR DOING IT....now I have to take time out of my day to speak to a call center over seas.....what a joke of customer service......I now need to see if this call center associate can get the 68 dollars I was charged for 3 straight months back.....awful and deceptive associates and beware if you add new phones to check the next bill for garbage fees like i have......horrible location
  • GF
    Global Fusion
    Aug 24, 2025
    5.0
    Great store, Great people. Especially Johnny our business account manager and team. Thank you!
  • SM
    Samantha Martin
    Jul 3, 2025
    5.0
    aiden was super helpful and kind! i spent 3 hours getting a new phone yesterday (between updating the new phone twice and transferring everything over) and aiden and his coworkers were nothing but friendly and helpful! i highly recommend this verizon!
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Frequently Asked Questions About Verizon

What are the operating hours for the Verizon store in Midlothian?

The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

What types of products does Verizon Midlothian offer?

They offer the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as FIOS, business cell phones, mobile hotspots, tablets, and laptops.