Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Midlothian for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
387 reviews
5 stars
186
4 stars
58
3 stars
30
2 stars
31
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, ranging from excellent assistance from specific employees to reports of rudeness and neglect from others.
Wait Times
Many customers expressed frustration with long wait times, often exceeding an hour, and insufficient staffing to handle customer volume.
Sales Practices
Several reviews mentioned aggressive upselling tactics and a lack of transparency regarding pricing and plans, leading to feelings of being misled.
Store Management
The management style received criticism for being unhelpful and contributing to a negative atmosphere, with some employees feeling pressured.
Positive Experiences
Despite the negative feedback, there were numerous positive comments about specific employees who provided exceptional service and support.
- ACAshley Clarke2 days ago1.0This place is such a joke. Every single time you go in for any reason at all, you wait AT LEAST an hour before anyone ever offers to help. Name me literally any other place where this is acceptable?
- TMTony MerluccioJan 5, 20262.0Machine to pay bills does not work most of the time
- CHCarmen HDec 13, 20251.0Do not come to this store! Run don’t walk to another cell phone provider! Came to replace an old phone and receive a newer version. One month later noticed inflated bill. Verizon Specialist Elijah in store added another line without our consent and new device payment is not what was agreed upon. Everything was scribbled on a form by him. Called Verizon and no record of what Elijah promised. Still cleaning up mess! Crooks!
- WSWilliam SmithDec 5, 20251.0Overpriced, slow home WiFi and cellular, poor customer service, overall negative experience
- AQAaron QuenanDec 4, 20253.0Got there early. 2nd person.. still had to wait 30 minutes. Slow service. Manager just walks around and signs people up. Need people on the floor. People after had to wait hours.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Midlothian?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store in Midlothian located?
The store is located at 13904 Hull St Rd, Midlothian, VA 23112, United States.
What mobile brands does the Verizon store in Midlothian offer?
The store offers products from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of services and products can I find at this Verizon location?
You can find mobile plans, wireless internet plans, voice plans, Fios internet plans, business cell phones, mobile hotspots, tablets, and laptops.
Does the Verizon Midlothian store offer in-store pickup and delivery options?
Yes, they offer in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Can I schedule an appointment at the Verizon store in Midlothian online?
Yes, you can schedule an in-store appointment online or through the My Verizon app.
What payment methods are accepted at the Verizon Midlothian store?
They accept checks, debit cards, and mobile NFC payments; cash is not required.
Are there any nearby places I can visit around the Verizon store in Midlothian?
Yes, customers can visit Salon Del Sol Hull Street for beauty services or grab a slice at Marco's Pizza nearby before or after their visit.
Where can I find beauty and spa services near the Verizon Midlothian store?
Healthy Nails and Spa and Salon Del Sol Hull Street are nearby options for nail, beauty, and hair care services.
Are there dining options close to the Verizon store in Midlothian?
Yes, you can find Marco's Pizza, Rita's Italian Ice, and Noble Roman's pizza restaurants nearby for a meal or a treat.