Many customers reported poor customer service, including unhelpful staff and long wait times.
Store Closure
Numerous reviews indicated that the store is closing or has already closed, leading to frustration among customers.
Product Availability
Customers frequently mentioned issues with product availability and inventory management, often finding items out of stock.
Curbside Service
Curbside pickup received positive feedback for being quick and efficient, although there were some mix-ups with orders.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among staff, leading to customer dissatisfaction.
NN
Natarshia
Dec 16, 2025
3.0
i used to hate best buy, its so-so now
NG
Nerio Alberto González
Oct 3, 2025
1.0
Didn't get the product I needed. And when I asked for help, no one could help me, so I got my business somewhere else
ZP
Zack Page
Aug 18, 2018
3.0
Have cut back too much on the movie section
DL
Debbie Lee
Aug 13, 2018
5.0
Massage so relaxing. Stretches really help the tight aread 'let go'.
JT
John Toler
Jun 20, 2012
3.0
Spent $10K on various home electronics/appliances in early April. Washer/Dryer install and delivery went fine. They delivered the dishwasher and then informed us they do not install dishwashers. Wish that would have been mentioned at time of purchase & delivery set-up as it would appear to be relevant to the purchasing decision. Two months later and still waiting to get my TV installed properly. I would stay away from the Magnolia product offering - they really struggle. Follow-up calls never happen - you have to hound them to get anything done.
Best Buy is located at 4931 Commonwealth Centre Pkwy, Midlothian, VA 23112, USA.
What are the operating hours of Best Buy in Midlothian?
Currently, Best Buy in Midlothian is closed all days of the week.
Does Best Buy in Midlothian offer curbside pickup?
Yes, Best Buy offers curbside pickup at this location.
Can I get electronics repair services at Best Buy in Midlothian?
Yes, this Best Buy location provides service repair for electronic devices.
What types of payment are accepted at Best Buy Midlothian?
Best Buy accepts debit cards and pay checks; it does not require cash-only payments.
Is in-store shopping available at Best Buy Midlothian?
Yes, in-store shopping is available at this Best Buy location.
What promotional deals does Best Buy Midlothian currently have?
Best Buy Midlothian features hot deals on electronics, which you can check online on their promotions page.
What nearby shopping options are available around Best Buy Midlothian?
Nearby shopping options include Going, Going, Gone!, DICK'S Warehouse Sale, T.J.Maxx, Kohl's, and The Honey Orchard House.
Are there nearby entertainment venues near Best Buy Midlothian?
Yes, Regal Commonwealth cinema and Vibe Dance Complex are close to Best Buy for entertainment.
What dining options are near Best Buy Midlothian?
You can find nearby restaurants such as ZZAAM Commonwealth Centre (Korean restaurant and bubble tea), Zzaam! Kokee Midlothian, LG Sushi Bar & Grill, and Jersey Mike's Subs.