Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Martinsville, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 294 Commonwealth Blvd W.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
316 reviews
5 stars
247
4 stars
32
3 stars
10
2 stars
8
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of employees like Brandon, Xavier, and Trinity.
Product Issues
Several reviews highlighted problems with receiving damaged or used phones, leading to dissatisfaction with the purchasing experience.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about rude service from specific employees, indicating inconsistency in customer care.
Efficiency
Customers appreciated the quick service and efficiency in handling their needs, often noting short wait times and smooth transactions.
- SCSteven CogginDec 19, 20255.0Markell was very knowledgeable and helpful. He knew what he was talking about and did what he could to get us the best deal possible.
- SJSamantha JoeDec 15, 20255.0Seirra was amazing when I went to Verizon to get my phone. She was extremely helpful, patient, and made the whole process easy and stress-free. She took the time to explain everything clearly, answered all my questions, and made sure I left with exactly what I needed. Her customer service was outstanding, and you can tell she genuinely cares about helping people. The rest of the staff was also amazing—friendly, professional, and welcoming—which made the whole experience even better. I highly recommend asking for Seirra if you go to this Verizon location!
- PMPat MonroeDec 4, 20255.0Markell was very helpful. It’s hard to get help no if days but Markell was very patient and kind. I purchased a new home phone and he helped me so much.
- CWCleah WoodwardNov 27, 20251.0I ordered a new s25+ online to be picked up at the store for my fiancé. They gave us an already opened box with a cracked phone. Sadly we didnt notice the crack until we got home, so we went back up to the store the next day for an exchange but they refused and claimed there were no scratches on the phone before we left the store. When I asked why we were given an already opened box when we bought the phone, the lady said "sometimes we open them in stock." -which is completely against policy. When you buy a new phone, it must be factory sealed when you pick it up. They told us to go to the UBreakIFix store in Roanoke, which we reluctantly did as they refused any exchange or refund. The screen got fixed, but guess what we found out from the repair guy? Martinsville Verizon gave us a USED phone that was activated over a month before we got it (as we suspected). Don't get your new phones here- just have them shipped to your house! Calling customer support got is the exchange we needed. TLDR: DO NOT TRUST THE MARTINSVILLE VERIZON STORE!
- JBJasonia BoardwineOct 21, 20255.0Alexis was able to fix my phone when no one else could. I've been having issues with memory but Alexis was kind and was able to get my phone unlocked. Visit this store.
Frequently Asked Questions About Verizon
What products and services does Verizon Wireless Zone in Martinsville offer?
Verizon Wireless Zone offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for both consumers and businesses.
Where is the Verizon Wireless Zone located in Martinsville, VA?
It is located at 294 Commonwealth Blvd W, Martinsville, VA 24112.
What are the store hours for Verizon Wireless Zone in Martinsville?
The store is open Monday through Saturday from 9 AM to 8 PM, and Sunday from 11 AM to 6 PM.
Does the Verizon Wireless Zone offer in-store pickup and repair services?
Yes, they provide in-store pickup and service repair for devices.
Which major brands are available at Verizon Wireless Zone Martinsville?
They carry brands including Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, JBL, and many more.
How can I schedule an appointment or reserve services at Verizon Wireless Zone Martinsville?
You can schedule an appointment online at https://wirelesszone.com/appointments/.
What are some nearby places to Verizon Wireless Zone in Martinsville where I can eat before or after visiting?
Nearby dining options include Texas Steakhouse & Saloon, Coach’s Grill sports bar, Santana’s Martinsville restaurant, Coach’s Neighborhood Grill, Applebee’s Grill + Bar, and Chopstix Chinese and sushi restaurant.
Are there any nearby public services or community resources close to Verizon Wireless Zone?
Yes, nearby you can find West Piedmont Health District, PATHS Community Medical Center, Goodwill Store and Donation Center, National Guard Armory, Social Security Administration, and City Of Martinsville.
What retail and specialty stores are located near Verizon Wireless Zone in Martinsville?
Nearby retail stores include Bible Gift Shop, Nature's Outlet - Martinsville (health food store), Belk department store, Rack Room Shoes, Mattress Warehouse, and Petsense pet store.
How can I contact Verizon Wireless Zone Martinsville for support or inquiries?
You can reach them by phone at +1 276-226-4328 or email at wz783@wireless-zone.com.