Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Manassas for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
346 reviews
5 stars
177
4 stars
30
3 stars
31
2 stars
13
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while a few praised individual employees for their exceptional service.
Management Issues
Multiple reviews highlight poor management practices, including lack of training for staff and inadequate handling of customer complaints, leading to frustration among customers.
Billing Problems
Several customers expressed dissatisfaction with billing discrepancies, including unexpected charges and issues with trade-in values, suggesting a need for clearer communication and processes.
Store Environment
Customers noted a chaotic store environment with long wait times and insufficient staff to assist, contributing to a negative shopping experience.
- MBMc BreezoJan 5, 20265.0Rebekah did an amazing job with the upgrade. Me and my mom were helped in a timely manner on a super busy sunday night right before closing. Rebekah deserved that raise !!! Go see her if you need an upgrade or new service she's going to get you right !!!
- AMAntonette Morgan-RoseboroDec 31, 20251.0I recently purchased the new Apple iPhone 17 Pro Max as a Christmas gift for my daughter and visited the Verizon Corporate store in Manassas, VA after calling 611 for guidance on returning the old device for my upgrade credit. I was told I could either mail the phone via UPS or return it at a corporate location. Unfortunately, my first in‑store experience at the Manassas, VA location on 12/30/25 was extremely disappointing. Upon entering the facility, there were no greeters or direction for assistance. It took a good while before someone approached me and asked my purpose for the visit. The entire process took about an hour, and I was passed between representatives, including being placed on the phone with another rep who informed me that I had to mail the phone in to receive my trade-in value. When I requested a return box, the rep who brought it out told me he had already attempted to assemble it twice and would not attempt a third time. He instructed me to read the directions and assemble it myself. As I began doing so, he eventually took the box back and assembled it correctly while I watched. I applied the UPS label, packaged the phone, and left the store feeling dissatisfied with the lack of professionalism and customer care. I ultimately went to a nearby UPS Store and successfully shipped the device, hoping to receive the $800+ trade‑in value I was promised. As a Verizon customer for over 25 years, and a former employee of 15 years, I expect a much higher standard of service. This experience was unacceptable and reflects an area where significant improvement is needed.
- DRDouglas RickettsDec 26, 20251.0Inventory has been incorrect several times. Corporate placed an order for an exchange I was working on for months. Management is awful and needs to get there act together and stop wasting customer’s time. Came in to pickup a iphone 17 pro and was told they are not in stock after having the order CONFIRMED through corporate.
- NBNabin BcDec 24, 20251.0Bro, are you kidding me? I recorded everything he said, including the price he promised. The amount on my bill is nowhere near what he agreed to—it’s completely dishonest. I told him I’m in the military and that we don’t make that kind of money. I came here because of all the ads claiming affordable, family-friendly pricing, but instead they overcharged me and didn’t care at all. I have proof of everything, and if this isn’t fixed, I will hire a lawyer. I sent all convention to my company do not call me if they put some good reviews after listing that convention. Good Luck 👍
- BPbitcoin publicDec 24, 20251.0I am writing after listing all voice record from my solider who sever this country got ripped off from this place. Very bad experience with Verizon because of the sales agent Enrique Lordan. He promised me $25 per line for 4 lines, but after buying the phones and checking his bill, being charged around $55 per line plus almost $300 in activation fees. Nothing he said matched the actual bill. He was not honest about what he was selling. I even have a voice recording of what he promised. This feels misleading and unprofessional.
Frequently Asked Questions About Verizon
What are the Verizon Manassas store hours?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Manassas?
The Verizon store is located at 8410 Sudley Rd, Manassas, VA 20109.
Can I pick up my online Verizon order at the Manassas store?
Yes, the store offers in-store pickup for online orders along with free 2-day shipping and same-day delivery options in select areas.
Which major smartphone brands are available at Verizon Manassas?
The store carries popular brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of products and services does Verizon Manassas offer?
They provide mobile phones, 5G home internet, business cell phones, mobile hotspots, tablets, laptops, and various wireless and Fios internet plans.
Does Verizon Manassas accept mobile NFC payments and debit cards?
Yes, the store accepts payments via mobile NFC, debit cards, and checks; cash is not required.
What languages are supported at Verizon Manassas?
The store provides service in English and Spanish.
How can I schedule an appointment at Verizon Manassas?
You can schedule an in-store appointment via their website or by using the My Verizon app.
What are some nearby restaurants to Verizon Manassas where I could grab a meal?
Nearby dining options include El Rey Tolteca, Rancho el Rodeo, La Chofita, Popeyes® Louisiana Kitchen, Hooters, and Golden Corral, offering a variety of Mexican, Tex-Mex, American, and fast food cuisines.
Are there any banks close to the Verizon Manassas store?
Yes, you can find Carter Bank & Trust, Wells Fargo Bank, Wells Fargo, and Bank of America ATM nearby for your banking needs.
What nearby places could help a customer find Verizon Manassas or spend time before/after a visit?
The nearby places include Solid Rock Church, Word Alive Church International for community visits; Marshalls for shopping; and The Little Gym of Manassas for kids' activities.