Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Manassas for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
333 reviews
5 stars
171
4 stars
30
3 stars
29
2 stars
13
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude and unhelpful staff, long wait times, and a lack of assistance.
Staff Knowledge
Several reviews indicated that employees lacked knowledge about products and services, leading to confusion and frustration for customers.
Positive Experiences
Despite the negative feedback, some customers highlighted exceptional service from specific employees, noting their helpfulness and professionalism.
Account Management Issues
Customers expressed frustration over account management, including billing errors, issues with trade-ins, and lack of clarity regarding account access.
Store Environment
The store was often described as chaotic and understaffed, with customers feeling ignored or uncomfortable during their visits.
- JTJonuthan ThomasNov 3, 20251.0they refuse to cancel our service and let us return the equipment. we will be looking into pursuing legal action.
- ARAhmad RahmaniOct 9, 20255.0I’m glad to meet Mr James at Verizon Sudly road he is super nice and supportive man. It’s second time I’m meeting him he made my day.
- MAMohamed AbdelwahabSep 28, 20255.0Hussein was awesome. Thanks for the help
- SSStacieSep 23, 20251.0My son went to the Verizon store in Manassas, Virginia on Sudley Road to look into upgrading to a new iPhone. Right away, he was told he needed to be an account manager to do anything. So he texted me and I added him as an account manager immediately so he could move forward. Even after that, the sales rep was rude. It might have been a busy day, but there is no excuse for talking down to someone or treating them like they are a problem. My son ended up leaving the store because of how he was spoken to and how uncomfortable the interaction felt. What really bothered me happened after he left. I received a notification that Verizon had accessed my account. There was no purchase, no changes and no reason for them to be in my account at that point. It felt unnecessary and honestly a little suspicious. That kind of thing raises red flags when it comes to account security and trust. I have been a loyal Verizon customer for probably over 25 years. That is a long time to stick with a company, and I expect better. Even if my son came across a little short, he was trying to handle it responsibly. He followed the process, and I did my part to make sure he had the access he needed. The way he was treated made him walk out, and then my account was still accessed. That is not okay. This experience left me frustrated. Customers deserve respect and transparency. Verizon really needs to work on both their customer service and their handling of account security.
- RORuby OrellanaSep 8, 20251.0Review for Verizon on Sudley, Manassas I recently visited the Verizon store on Sudley in Manassas with my mother, She had gone to the store by herself, but had to call me for help because one of the staff members was refusing to assist her. When I arrived, I discovered that an employee had accessed her wallet and charged her card without her consent, which was both inappropriate and non-consensual. The manager, tried to address the issue, but there was some confusion about the employee’s name. This experience has made me question the trust I have in this location. I hope the store can improve its customer care to prevent similar incidents in the future.
Frequently Asked Questions About Verizon
What are the Verizon Manassas store hours?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Manassas?
The Verizon store is located at 8410 Sudley Rd, Manassas, VA 20109.
Can I pick up my online Verizon order at the Manassas store?
Yes, the store offers in-store pickup for online orders along with free 2-day shipping and same-day delivery options in select areas.
Which major smartphone brands are available at Verizon Manassas?
The store carries popular brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of products and services does Verizon Manassas offer?
They provide mobile phones, 5G home internet, business cell phones, mobile hotspots, tablets, laptops, and various wireless and Fios internet plans.
Does Verizon Manassas accept mobile NFC payments and debit cards?
Yes, the store accepts payments via mobile NFC, debit cards, and checks; cash is not required.
What languages are supported at Verizon Manassas?
The store provides service in English and Spanish.
How can I schedule an appointment at Verizon Manassas?
You can schedule an in-store appointment via their website or by using the My Verizon app.
What are some nearby restaurants to Verizon Manassas where I could grab a meal?
Nearby dining options include El Rey Tolteca, Rancho el Rodeo, La Chofita, Popeyes® Louisiana Kitchen, Hooters, and Golden Corral, offering a variety of Mexican, Tex-Mex, American, and fast food cuisines.
Are there any banks close to the Verizon Manassas store?
Yes, you can find Carter Bank & Trust, Wells Fargo Bank, Wells Fargo, and Bank of America ATM nearby for your banking needs.
What nearby places could help a customer find Verizon Manassas or spend time before/after a visit?
The nearby places include Solid Rock Church, Word Alive Church International for community visits; Marshalls for shopping; and The Little Gym of Manassas for kids' activities.