Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 9967 Sowder Village Square in Manassas, VA 20109
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
329 reviews
5 stars
281
4 stars
11
3 stars3
2 stars3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, many customers reported poor service, long wait times, and issues with staff training.
Store Conditions
Several reviews highlighted unsatisfactory store conditions, including dim lighting, uncleanliness, and a lack of displayed products, contributing to a negative shopping experience.
Account Issues
Numerous customers experienced problems with account management, including unauthorized charges, miscommunication about fees, and difficulties resolving issues, leading to frustration and dissatisfaction.
Staff Knowledge
There were complaints regarding the staff's lack of knowledge and training, with some customers feeling that employees were unable to answer basic questions or assist effectively.
- BKB. KingDec 15, 20251.0Store looks like it's on life support with not a single phone displayed, dim lighting, waited for 30 min death scrolling with one person working in there in the middle of December shopping season. Re-tool or shut it down.
- NMNatalie MartinezNov 12, 20255.0Great, efficient service
- LSlen schaefferOct 30, 20255.0Chris took care of an issue with a new phone that I did not like purchased from an out of state store he made it right and was pleasant and professional, in addition other employees were very helpful Highly recommend this store
- VVVonOct 1, 20255.0Great customer service!!! Handle all of my needs. Highly recommend.
- HAHJ ASep 29, 20255.0Very helpful staff
Frequently Asked Questions About Verizon
What are the regular business hours for Verizon at 9967 Sowder Village Square in Manassas, VA?
Verizon in Manassas is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon in Manassas offer in-store pickup for orders?
Yes, Verizon offers in-store pickup services for customers in Manassas.
Which brands of mobile devices are available at this Verizon authorized retailer?
They offer devices from Verizon, Samsung, Google, Apple, Motorola, and LG.
What payment methods are accepted at the Verizon store in Manassas?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Are there any accessibility features at the Verizon store in Manassas?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Can I schedule an appointment or service via a mobile app for Verizon Manassas?
You can schedule services using the My Verizon app available on the Apple App Store.
Where can I find the official website and social media pages for Verizon Manassas?
The website is http://www.russellcellular.com/, Facebook page is https://www.facebook.com/597599460757355, and LinkedIn https://www.linkedin.com/company/russellcellular/.
What nearby restaurants can I visit before or after shopping at Verizon Manassas?
You can try Tropical Smoothie Cafe, Kabul Kabob House, El Vaquero West 6, Pho Sapa, Salsarita's Fresh Cantina, Red Robin Gourmet Burgers, Chick-fil-A, or Tuscani Italian Grill, all near the Verizon store.
Are there other shopping and service options close to Verizon in Manassas?
Nearby you will find the Center at Innovation shopping center, Sally Beauty, Mattress Firm, PetSmart, GameStop, and various hair salons like Hair Colour Studio and KHS Hair Salon.
What fitness and health-related places are close to Verizon Manassas?
Close by are 9Round Kickboxing Fitness gym, United Dental Arts, Royal Dental, MyEyeDr., and Divine Nail Spa.