Verizon

4.4
461 reviews
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Business Details

10042 Market Cir, Manassas, VA
20110, United States
(571) 719-2863
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Manassas, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
10042 Market Cir, Manassas, VA
20110, United States

Hours

Reviews

4.4
461 reviews
5 stars
378
4 stars
15
3 stars
6
2 stars
3
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Kapil, Nick, and Shay, while others reported rude or unhelpful interactions.

Management Issues

Several reviews highlighted a lack of management presence and unresolved issues, leading to customer frustration and dissatisfaction.

Order Fulfillment

Customers frequently experienced problems with order fulfillment, including delays and incorrect processing of orders.

Store Experience

The store's cleanliness and organization received positive remarks, but long wait times and understaffing were common complaints.
  • MC
    Meg Carey
    Dec 28, 2025
    5.0
    Excellent customer service. Very knowledgeable staff and willing to go the extra mile to help
  • RS
    Ronald Cooper Sr
    Dec 26, 2025
    5.0
    After a total runaround by Verizon Chat for 2 Days to activate my wife’s new iPhone 17 Reg, I contacted Kamil, who gave me his mobile when I purchased the phone there on Dec 23. He immediately responded and said come back to Victra Manassas Friday morning, 26 and he would make it right!! Well he did and my wife is happy and connected again!! 🎉🙌🏽🎄🙏🏽
  • WG
    Will Garcia
    Dec 23, 2025
    1.0
    I just want to share how rude was the guy on the counter, I was trying to upgrade my phones, get an Apple Watch, so we were in the middle of the conversation for that when another customer came in and he completely ignored me, he cut me off while I was talking and he started a conversation with that guy. So I felt so offended and I told him that was so rude of him, I told him immediately that was not making any business there.
  • AJ
    Armand J
    Dec 10, 2025
    1.0
    Placed an order for pick up and was told it would be ready within 3-4 hours, and that I'd be notified when it was ready. It has been days and I've tried following up numerous times. It is impossible to get anybody on the phone, it seems like they forward all calls to Verizon's corporate customer service, how helpful... I just want the order that was supposed to be ready on 12/7.
  • EA
    Erika Ab
    Dec 8, 2025
    5.0
    They did their best and helped me with the cellphone but I got a better offer on the internet
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Frequently Asked Questions About Verizon

What products does Victra, the Verizon Authorized Retailer in Manassas, VA, offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the store hours for Victra in Manassas?

Victra is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.