Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Lynchburg for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
376 reviews
5 stars
178
4 stars
49
3 stars
27
2 stars
28
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual employees for their helpfulness, while others report rudeness and a lack of assistance.
Long Wait Times
Many customers experienced long wait times, often exceeding an hour, leading to frustration and dissatisfaction.
Incompetence and Miscommunication
Numerous reviews highlight issues with employees providing incorrect information, leading to billing problems and unresolved customer issues.
Store Environment
The store is often described as busy, with some customers noting a lack of urgency from staff despite the number of people waiting.
Product Knowledge
While some employees are noted for their knowledge, many customers reported that staff were unhelpful or uninformed about products and services.
- LSLinda ScovilleOct 28, 20251.0The store is locked, customers are lined up trying to get in and calling the number doesn't get through to a representative who can answer any questions. All I want to do is pay my bill at the kiosk. Poor communications for a "communications company!"
- PMPat MullettOct 24, 20251.0Had a 2 pm appointment. After 20 minutes they decided to check me in. 3 clerks and 3 customers. One already left due to waiting . NO excuse and will now have to start all over to cancel my deceased mom's phone. Maybe the president nad ceo should have to wait like regular customers.
- DJDustin De JagerSep 22, 20251.0I had a terrible experience with Verizon. I was ready to sign up for their full service plan, but the representative made me feel like they wanted me to leave the entire time. I’ve called over 30 times, only to be constantly redirected without answers. When I went into the store for help, they told me to call customer service instead and refused to assist me directly. Honestly, stick with T-Mobile—Verizon’s service has been nothing but a disappointment.
- JDjedag dsrgSep 20, 20251.0I just bought a new phone and paid for activation and set up. Part of this was having them transfer my contacts to the new phone. The employees their were unable to do this and after an hour told me to try it myself. So, I had to pay to have my time wasted for them to do nothing.
- SSSeneca SandidgeSep 18, 20255.0Great place great phones
Frequently Asked Questions About Verizon
What are the Verizon Lynchburg store's hours of operation?
The Verizon store in Lynchburg is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which mobile phone brands does the Verizon store in Lynchburg offer?
The Verizon Lynchburg store offers mobile phones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services are available at the Verizon Lynchburg store?
Services at the Verizon Lynchburg store include mobile plans, wireless internet plans, and voice plans for both personal and business needs.
Can I order online and pick up my purchase at the Verizon Lynchburg store?
Yes, you can buy online and choose in-store pickup at the Verizon Lynchburg store for your convenience.
Does the Verizon Lynchburg store offer same-day delivery or express lockers?
Yes, the store offers same-day delivery options in select areas and express lockers for online order pickups.
How can I schedule an appointment at the Verizon Lynchburg store?
You can schedule an in-store appointment through the My Verizon app or by visiting their website.
What payment options are accepted at the Verizon Lynchburg store?
The Verizon Lynchburg store accepts payments via check, debit card, and mobile NFC payments. They do not require cash only payments.
Is there free Wi-Fi available at the Verizon Lynchburg store?
Yes, free Wi-Fi is available at the Verizon Lynchburg store for customers.
What restaurants are located near the Verizon Lynchburg store for dining options?
Nearby dining options include Moe's Southwest Grill, Noodles & Company, Jersey Mike's Subs, Panera Bread, Mission BBQ, and Crumbl - Lynchburg for desserts.
Are there coffee shops near the Verizon Lynchburg store where customers can relax?
Yes, customers can visit nearby coffee shops like Starbucks and Panera Bread near the Verizon Lynchburg store.
Where can customers find additional mobile phone service providers near the Verizon Lynchburg store?
Nearby mobile phone service providers include the Sprint Store and UScellular stores, which offer mobile phones and related services.