Verizon

4.6
254 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Lynchburg, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
3211 Forest Brook Rd, Lynchburg, VA
24501, United States

Hours

Reviews

4.6
254 reviews
5 stars
212
4 stars
20
3 stars
4
2 stars
5
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being knowledgeable, patient, and helpful, particularly highlighting representatives like Sunshine, Elliot, and Francis.

Staffing Issues

Several reviews mentioned understaffing during busy times, leading to long wait times and inadequate service.

Product Knowledge

Customers appreciated the staff's ability to explain options and provide tailored recommendations based on individual needs.

Mixed Experiences

While many had positive interactions, some customers reported negative experiences with specific staff members, citing rudeness and lack of assistance.

Store Environment

The store was described as clean, but some customers noted it was often crowded, which contributed to longer wait times.
  • KS
    Kuro Strobe
    Nov 8, 2025
    5.0
    Visited this location to add my parents phone plans on to mine. We were helped by an lady named Annie. She was kind, knowledgable and had a wonderful sense of humor! I definately recommend coming to this location for help rather than the Wards location.
  • RA
    Robert Ackley
    Oct 2, 2025
    5.0
    Visiting from out of town and had a phone issue. Annie was knowledgeable and patient diagnosing and resolving my issue. She needs to be your customer service trainer
  • SC
    Sandra Torian Correia
    Sep 15, 2025
    5.0
    Awesome...awesome...awesome...
  • CH
    Chris Hughes
    Aug 23, 2025
    5.0
    Annie was magnificent
  • CK
    Christian Kiefer
    Jul 19, 2025
    5.0
    Hands down the best Verizon experience, I have ever had. Elliot was an amazing resource in explaining what options would best fit us. He had a fun sense of humor and just made it an enjoyable evening. I really want to emphasize what a phenomenal salesman he is. He listens to his customers, and really curates to your needs as the consumer and does not just push dollars and subscriptions. Thank you Elliot! P.S. Old Forest > Wards

Frequently Asked Questions About Verizon

What products does Victra, the Verizon Authorized Retailer in Lynchburg offer?

Victra offers a full range of wireless devices including phones, tablets, home internet devices, smartwatches, accessories, and device protection options.

What are the store hours for the Victra Verizon Authorized Retailer in Lynchburg, VA?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.