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Brand Certified

Verizon

4.5
(311 reviews)

Business Details

(434) 439-3461
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Lynchburg, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
21039 Timberlake Rd, Lynchburg, VA
24502, United States

Hours

Reviews

4.5
311 reviews
5 stars
257
4 stars
14
3 stars
9
2 stars
2
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Ethan, Sherry, and Josh.

Long Wait Times

Several reviews highlighted long wait times for service, with some customers expressing frustration over the duration of their visits.

Billing Issues

Multiple customers reported dissatisfaction with billing practices, feeling misled about costs and experiencing difficulties in resolving billing problems.

Mixed Experiences

While many customers had positive interactions, there were notable complaints about unprofessional behavior and inefficiencies from some staff members.
  • DW
    Dianne Wright
    Feb 19, 2026
    5.0
    Outstanding experience today upgrading phone with Nicole!!!!
  • LG
    Lynn Goss
    Jan 24, 2026
    5.0
    Wonderful experience with Francis at the Verizon store on Timberlake Rd!! He made set-up & turn-in so easy. He was very patient & talked to my 13 yo grandson like a friend. I am very happy & will return!!
  • AG
    Allyson Gilmour
    Jan 20, 2026
    5.0
    Shonda was very nice and helpful, she stayed after her normally scheduled shift to help me! Got me set up and done quick!
  • LS
    Landen Swain
    Dec 30, 2025
    1.0
    We were told “oh I’m about to save you guys a ton of money” by switching us onto a new plan… $50 onto our monthly bill later, we’re losing money. Also really didn’t emphasize that the “free Apple Watch” would mean adding a line which would increase our bill. Feel like we were fed a line. Also, took a long time.
  • RF
    Rita Foust
    Nov 28, 2025
    5.0
    Fast

Frequently Asked Questions About Verizon

What products and services does Verizon at 21039 Timberlake Rd offer?

Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.

What are the store hours for Verizon in Lynchburg, VA?

The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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