Verizon

4.8
241 reviews
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Business Details

8971 Ox Rd, Lorton, VA
22079, United States
(571) 488-9838
https://www.russellcellular.com/store-locations/lorton-va
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 8971 OX Rd. Space in Lorton, VA 22079

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
8971 Ox Rd, Lorton, VA
22079, United States

Hours

Reviews

4.8
241 reviews
5 stars
219
4 stars
7
3 stars
3
2 stars
2
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Michael, Muhammad, and Adeel.

Professionalism

Several reviews highlighted the professionalism of the staff, particularly in handling complex issues and providing clear explanations.

Store Condition

Multiple customers noted that the store appeared dirty and lacked products on display, suggesting a need for improvement in store maintenance.

Appointment Issues

Some customers expressed frustration with appointment scheduling and wait times, indicating a lack of organization in managing customer flow.

Billing and Plans

Customers appreciated assistance with billing issues and plan changes, with some noting that staff helped them save money.
  • J1
    Joshua 13
    Nov 14, 2025
    1.0
    Place looks like it went out of business, trash and boxes on the floor, no phones or products on display. It looks like how my experience with Verizon since I started with them, like 💩 lol
  • JH
    Jose Henriquez
    Oct 13, 2025
    5.0
    They treated me super well, very kindly, and they explained the processes to me very well.
  • RJ
    Ryan Jones
    Sep 15, 2025
    1.0
    They upgraded the plan with new phones, then snuck 2 accounted for lines on to the plan. From the fraud department to the customer service center; no one had proven of any use.
  • DG
    Dee Gillespie
    Sep 12, 2025
    5.0
    Very patient and helpful, thanks.
  • MS
    Michael Sandler
    Aug 29, 2025
    1.0
    Where to start with these liars? Made an appointment for 7pm and they had me waiting around until 8:20pm after they had closed. The appt was with a "manager" who the employees keep referring to but who doesn't seem to exist. The entire time I was waiting people were coming in complaining about being bait and switched and were told to come back to talk the this mysterious manager another day. I actually ordered two phones, was told they would be there in two days, and they were delivered in two days according to separate confirmations by UPS and Fedex. The store worker said they weren't there -- a patent lie. They also said when I ordered them that they couldn't be delivered to my home but had to go to the store -- more lies. When I finally called Verizon to order phones directly and have them delivered to me, because I don't deal with liars, they told me to never use a reseller and they probably sold my phones the minute they came into the store. DO NOT GO HERE.
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Frequently Asked Questions About Verizon

What are the store hours for Verizon Russell Cellular in Lorton, VA?

The store is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 5:00 PM.

Which brands can I find at Russell Cellular in Lorton?

You can find Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG products.