Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Lexington, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
217 reviews
5 stars
167
4 stars
20
3 stars
6
2 stars3
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Josh, Caleb, and Sabrina.
Store Management
Some reviews indicated issues with store management and staffing, leading to long wait times and poor service experiences.
Technical Assistance
Customers appreciated the technical support provided by staff, who were able to resolve issues and assist with phone setups effectively.
Mixed Experiences
While many reviews were positive, there were notable complaints about inconsistent service quality and corporate-level issues affecting customer satisfaction.
- CRChris Russell2 days ago1.0Would give zero stars if that was possible. We've had very frustrating experiences several times at this store. We have been Verizon customers for over 25 years and we feel like we deserve the account benefits and upgrade deals that anyone would get after paying off phones on a family plan, taking care of the phones, paying bills on time and so forth. The folks at this store just seem like they are trying to make an extra buck off of us and it leaves a bad taste. We recently walked in and ordered a new phone based on an upgrade deal we had received through the Verizon app and on our account. We got the details and believed it was all set and we would get that benefit through this store. It wasn't anything different than anyone would get who has paid off a nice phone and kept it for 3 years. When the phone arrived and we returned to pick it up, all of a sudden everything had changed and the people at the store gave us a completely different story than we got from them a week prior and demanded about twice the money that Verizon said we would owe. Then they wanted to take control of the old phone, start a transfer and charge us for that (which is totally unnecessary). We called a real Verizon agent from the store and after wasting nearly an hour of our time we eventually got the deal we were promised by Verizon and promised by people at this store the week before, the standard upgrade deal we were entitled to based on our account history, nothing more. We don't want special treatment, we just expect fair treatment from a company we have given lots of hard-earned money to over many years. We will certainly never patronize this store again and we are seriously considering changing phone carriers. My advice: just use your Verizon app or call them directly for any account needs.
- VKVickie KaveDec 28, 20255.0Josh was patient, understanding of an elderly lady’s lack of technological skills. The process was efficient.
- ALalexis lipscombDec 21, 20255.0I had broken my old staighttalk phone and needed something new. Kyle helped get me added on a plan with my partner and was super helpful in helping me switch providers and general setup. Thank you!
- JJJonathan JohnstonDec 11, 20255.0Staff at this store went well above and beyond to help me out.
- RGRebecca GoodbarOct 23, 20255.0Excellent Verizon store!! Every time I come to this store I receive top notch customer service and they always go above and beyond Josh is always so polite and makes sure everyone is being taken care of to the best of their ability, Brogan who I met on this most recent trip was so kind and helpful. HIGHLY recommend this location especially to those in need of good customer service!!
Frequently Asked Questions About Verizon
What products does Verizon at 1221 North Lee Highway, Lexington, VA offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon in Lexington, VA?
The Verizon store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 6:00 PM, and Sundays from 12:00 PM to 5:00 PM.
Does Verizon offer in-store pickup options?
Yes, Verizon offers in-store pickup services for your convenience.
Which wireless brands can I find at the Verizon store in Lexington?
You can find Verizon Wireless, Samsung, Apple, Motorola, Google, and many other popular wireless brands at the store.
What payment methods are accepted at the Verizon store on North Lee Highway?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon in Lexington have free Wi-Fi for customers?
Yes, the store provides free Wi-Fi to customers during their visit.
Is Verizon in Lexington a welcoming place for the LGBTQ community?
Yes, the Verizon store welcomes LGBTQ customers and promotes an inclusive environment.
What nearby places can I visit before or after shopping at Verizon?
Nearby places include The UPS Store for shipping needs, Rockbridge County Pizza Pasta & Subs for dining, and Shoe Dept. for shopping apparel.
Are there other mobile phone stores near the Verizon location in Lexington?
Yes, nearby mobile phone stores include T-Mobile Authorized Retailer, Ntelos Wireless, and Sprint Store.
Where can I find food options close to the Verizon store in Lexington?
Nearby food options include Jersey Mike's Subs, Burger King, Hunt Brothers Pizza, and RCPizza restaurant.